We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Returning Customers”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Four Points Hotel and Suites Kingston
Ranked #14 of 37 Hotels in Kingston
Reviewed 6 February 2014

Great customer service from check in. Knowledgeable staff, fast and efficient. Room was clean and fresh. Enjoy the comfortable bed and pillows. Breakfast was a typical buffet, wish food were hotter though. Thanks to all

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank June C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this reviewResponded 13 February 2014

June C,
Thank you for sharing feedback from your visit to Sheraton Four Points Kingston. We're glad our clean accommodations and friendly staff made for a comfortable stay. I have taken note on your feedback regarding the breakfast items and wish to thank you for your valuable comments. We hope you will visit us again soon. Thank you once again for writing.

Sincerely,
Andrew Holmes, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (696)
There are newer reviews for Four Points Hotel and Suites Kingston
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

412 - 418 of 696 reviews

Reviewed 2 February 2014

If you are looking for a mediocre, tired room, enjoy indifferent front desk service and want to pay for parking at a supposed four star hotel in Kingston, then maybe this hotel will suit you. We booked this hotel for a girl's night hoping to enjoy its amenities. Ha Ha Ha. The pool and spa are closed, so that was that. We should have booked the waterfront Holiday Inn. Live and learn.

  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this reviewResponded 6 February 2014

Keith S,
Thank you for writing. It's unfortunate to hear that you did not have a satisfying stay. I sincerely apologize for the areas we failed to meet your expectations. We are currently in the process of completing a significant renovation and hope you will return to see our improvements. Thank you again for your feedback.

Sincerely,
Andrew Holmes, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

I had a great stay at the Four Points in Kingston. The location couldn't be better, surrounded by amazing cafes and restaurants. The staff were really helpful and friendly. I really can't complain about my stay. The room was lovely!

  • Stayed: January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alishya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this reviewResponded 30 January 2014

Alishya B,
We appreciate your review and we're glad you enjoyed a great stay with us at Sheraton Four Points Kingston. We hope you'll have an opportunity to visit us again and continue to explore all that our area has to offer. Thank you once again for writing.

Sincerely,
Andrew Holmes, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2014

Just steps from the Kingston Brew Pub and at least four top-notch restaurants! Every stay here, I have been treated to a spotlessly clean room, in a quiet building, and attended to by deferential but competent staff. Breakfast is acceptable for a hotel.

Room Tip: Rooms overlooking King or Clarence Streets tend to be noisier than ones on the east or south.
  • Stayed: May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank zubill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this reviewResponded 21 January 2014

zubill,
We appreciate your review and complimentary feedback from your stay with us at Four Points Kingston. It's fantastic to hear that we consistently deliver clean accommodations and excellent service during your visits. Thank you again for your review and patronage. We hope to see you again soon.

Sincerely,
Andrew Holmes, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

We stayed New Year's Eve because we were attending a party. The room was very basic and I was very surprised there wasn't fridge and no microwave Went to get ice. And every floor the ice machines were not working. The elevator was was full if empty beer bottles and garbage. The internet did not work at all. The bedroom was very basic and plain. Overall we were dissatisfied with everything except the location.

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank shazzygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this reviewResponded 7 January 2014

shazzygirl,
Thank you for writing. It's unfortunate to hear that you did not have a satisfying stay. We appreciate your feedback and sincerely apologize for the areas we fell short of meeting your expectations. We value you as our guest and hope to have an opportunity to provide a more positive stay in the future. Thank you again.

Sincerely,
Andrew Holmes, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2013

Just got back from a one night stay in Kingston… two buddies on a sports road trip and hitting the OHL Kingston Frontenacs.

We are SPG Gold members and patronize Sheraton/Westin properties on almost all our travels.

The good?
Superb location. Plenty of pubs and eateries in walking distance. K-Rock Center a 5 minute walk away. Nice downtown vibe for a smaller Canadian city. The gentleman who checked us in and out was very polite and helpful. It was quiet and we got a good nights sleep.

The bad?
This hotel is kind of a dump compared to other Sheratons, and incredibly, they rank this as a Cat-4 hotel. I'd give it a 2, tops. The room was clean, but sparsely furnished and dingy. The lobby was a disaster I think they were doing construction. If they weren't and that's the permanent condition of the public space then shame on them. Pool was closed, the whole place was a mess.

The ugly?
We prepaid for a room and specifically requested 2 beds… you know.. two dudes on a hockey outing. Upon check in, the guy recognized our gold status and said he was upgrading us to a junior suite. Awesome, or so we thought. We got to the room, and found but one queen sized bed in this sparsely furnished and somewhat dingy "suite". We headed back to the lobby and asked for our previously booked accommodations. The guy who checked us in was on break, and the young lady informed us that they were full and no rooms were available so we were stuck with the "upgrade". As far as I'm concerned we did not get what we paid for. And "the place was full" was an outright lie… I immediately went online and attempted to book 4 rooms for that night, all with two queen beds, and the search came up with rooms available.

Room Tip: I'm grateful that I didn't burn 10,000 SPG points for this property… hugely overpriced as a...
  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Thesportsroadtrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this reviewResponded 26 December 2013

Thesportsroadtrip,
Thank you for sharing feedback from your visit. I'm sorry to hear about the unfortunate experience you had. We would certainly never want to leave you with a poor impression. I sincerely apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect from us. We value your business and your loyalty to our brand. Please know that your comments are being addressed with our team and additional steps will be taken to ensure we're doing all we can to serve our guests. We hope you'll consider staying with us again.

Sincerely,
Andrew Holmes, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2013

I recently stayed at the Sheraton Four Points in Kingston for one night while on business. While I obtained a very attractive rate, I was rather disappointed with several aspects of the hotel. To start, the hotel is currently undergoing renovations which meant that the swimming pool was closed. While I appreciate that the renovations will ultimately enhance the hotel, I wish I had known about this before I booked the hotel. More importantly, however, I had a junior suite and was disappointed with the overall state of the room. I think the hotel could use a complete makeover. The furniture and floor in my suite were not very well cleaned and the couch seemed like it had seen better days.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank luvt0travelthew0rld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kingston hotels
Show Prices
Show Prices
Show Prices
Grenville Park
Ambassador Hotel & Conference Centre
Show Prices
Show Prices
Show Prices

Been to Four Points Hotel and Suites Kingston? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points Hotel and Suites Kingston

Address: 285 King St E, Kingston, Ontario K7L 3B1, Canada
Phone Number:
Region: Canada > Ontario > Kingston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Kingston
Price Range: £105 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points Hotel and Suites Kingston 3*
Number of rooms: 171
Official Description (provided by the hotel):
Four Points Kingston is located near the world-famous 1000 Islands, Fort Henry, Grand Theatre, K-Rock Centre, and Queen’s University. All our guest rooms offer picturesque views of Kingston or Lake Ontario. Make yourself at home with access to our newly updated heated indoor pool or work off stress in our state-of-the-art, 24-hour fitness centre. Catch up with work or connect with friends and family using our free Internet. Then, head back to your guest room for a great night's sleep in our Four Points Signature Bed. All of our accommodations offer picturesque views of Kingston or Lake Ontario. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Hotels.com, Expedia, Booking.com, TripOnline SA, Evoline ltd, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your Four Points Hotel and Suites Kingston reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
4 Points Hotel And Suites Kingston
Four Points Hotel Kingston
Four Points Kingston
Kingston Four Points
Four Points Hotel And Suites Kingston Ontario, Canada

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing