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“Yet another great stay.”

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Four Points Hotel and Suites Kingston
Ranked #14 of 37 Hotels in Kingston
Toronto, Canada
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Yet another great stay.”
Reviewed 18 June 2014 via mobile

This is definitely one of my favourite hotels. My room was clean, comfortable and it was very hard to leave my comfy bed with its crisp white linens.

The new look to the hotel makes it look very much like a boutique hotel in New York - it such a treat to stay here.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DKS77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review, 23 June 2014
Dear Guest,

Thank you for your review. I appreciate you acknowledging our updated rooms and comfortable beds. I will be sure to share your kind feedback with our staff. Thank you for staying with us and we hope to see you again soon.

Sincerely,
Andrew Holmes, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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685 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
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English first
Ottawa, Canada
Level 5 Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 June 2014

We have stayed at the Four Points Sheraton a number of times before, but we found the hotel on better shape this time than in the past . The room seemed to have been recently renovated. The location is very close to the waterfront and tons of restaurants and pubs.

This was Queens University convocation week so everything was busy, but the hotel service was fast and friendly

Room Tip: Stay above the fifth floor for a good view of the lake or city.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PJWray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review, 23 June 2014
Thank you for sharing feedback on your experience. We’re pleased to hear our clean updated hotel, friendly staff, and convenient location made for an enjoyable stay. Please plan to visit us again the next time you travel to the area.
Sincerely,

Andrew Holmes, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 June 2014

If you are looking for a hotel in the heart of downtown Kingston, the Four Points Hotel will not disappoint. From check-in to checkout, we were well taken care of and experienced nothing but topnotch customer service. My most recent stay was for a girls weekend. Shortly after check-in we realized we didn't have wine glasses. The in-room dining staff were happy to respond with wine glasses, ice and a bucket for chilling. They anticipated needs we hadn't thought of. The food in the restaurant is delicious. The grill vegetarian sandwich was unique and left me craving another. The location can't be bet. Close to major attractions, Lake Ontario, Market Square, restaurants and bars. The new ownership have revitalized the property with fresh decor in the common spaces and bedrooms. Great place to spend a night, a weekend or host a meeting.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KtownJellyBean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review, 30 June 2014
Dear Guest,

Thank you for sharing your kind review with us and other travelers. It’s nice to know you enjoyed our convenient location, fresh decor and restaurant. It’s encouraging to hear that our hard work is affecting the guest experience. I look forward to sharing your kind comments with our team! Thank you taking the time to write.

Sincerely,
Andrew Holmes, General Manager
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Level 5 Contributor
89 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 11 June 2014

Check in was fast and staff very friendly and accommodating. Location is excellent and Kingston Brewery next door is great food.
Room had small bugs on ceiling and windows. If you sat for a few minutes the bugs were on you. Down south you could call them "no see ums". We went out for dinner and reported this to the front desk and they said they would look after the bugs while we were gone. Returning 2 hours later the bugs were still there!!!!!
I called the front desk to report this and was told the person who visited the room (911) reported that the bugs are outside. THEY DEFINITELY WERE NOT OUTSIDE! At last a housekeeper with a vacuum visited the room and got rid of them.
I asked this info to be referred to the Manager but was never contacted.
This is not what I expect from a Sheraton!
Other than this issue, which was disturbing, the stay was no problem and I would normally have given it a higher rating

Room Tip: Watch out for bugs in the spring.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Londonhobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston, Canada
1 review
Reviewed 11 June 2014

As a Corporate Event Planner I work with a lot of properties, and Four Points in Kingston is one of my favourites. From the sales team to the front-line staff, everyone seems ready to do whatever it takes to make our experience a good one. The food is excellent, the rooms are clean and modern and the newly renovated ballroom is one of the nicest in the city. I work closely with hotels throughout the planning process, but their opportunity to shine happens on-site during the conference - Four Points Kingston never disappoints. Their long-time staff work hard and smile big - its a pleasure to work with them.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review, 17 June 2014
Lisa D,

We couldn’t have asked for a nicer review, thanks very much for your kind comments and your business. It’s our pleasure to provide you and your groups with our best in service and accommodations, and we look forward to working with you again in the future.

Yours truly,

Andrew Holmes, General Manager
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Perth, Australia
Level 6 Contributor
163 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 11 June 2014

This hotel was clean, new, and well located. The staff were friendly and the restaurant is also quite nice. There is a decent swimming pool and spa, and overall I would recommend this hotel for travellers visiting Kingston. It is close to the waterfront, Princess St (the main shopping/restaurant strip, and a short walk from Queen's University.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KRob147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review, 17 June 2014
KRob147,

Thank you for choosing our hotel for your stay in Kingston and for your review. Next time you’re in Kingston, please feel free to ask for a room with a harbor view, it really is spectacular.

Sincerely,

Andrew Holmes, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alberta
Level 6 Contributor
337 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed 10 June 2014

Defining "very good" is difficult. The hotel is a Sheraton so you have certain expectations. Location, amenities, rooms, etc. I was in Kingston for 4 nights at a conference being held here. I have no complaints about the rooms. The rooms were mini-suites, clean and comfortable. Reliable wi-fi, free coffee in the morning in the lobby and right in the center of town with some very unique restaurants and shopping, The elevators are slow and not enough of them for a hotel of this size. Constantly waiting. The banquet facilities are adequate but would not be good for a large group - we had 150 and it was pushing the limits of the facility. Food service was good however and the staff very friendly. I would recommend it but it was pricy.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review, 17 June 2014
ScotAlberta,

Thank you for taking the time to review our hotel, your comments are especially appreciated as a TripAdvisor Top Contributor. We’re glad to hear you had the opportunity to explore the area, Kingston has much to offer in the way of things to do. We hope to see you again if you find yourself in the area in the future.

Best regards,

Andrew Holmes, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points Hotel and Suites Kingston

Property: Four Points Hotel and Suites Kingston
Address: 285 King St E, Kingston, Ontario K7L 3B1, Canada
Phone Number:
Region: Canada > Ontario > Kingston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Kingston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Four Points Hotel and Suites Kingston 3*
Number of rooms: 171
Official Description (provided by the hotel):
Four Points Kingston is located near the world-famous 1000 Islands, Fort Henry, Grand Theatre, K-Rock Centre, and Queen’s University. All our guest rooms offer picturesque views of Kingston or Lake Ontario. Make yourself at home with access to our newly updated heated indoor pool or work off stress in our state-of-the-art, 24-hour fitness centre. Catch up with work or connect with friends and family using our free Internet. Then, head back to your guest room for a great night's sleep in our Four Points Signature Bed. All of our accommodations offer picturesque views of Kingston or Lake Ontario. ... more   less 
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Also Known As:
4 Points Hotel And Suites Kingston
Four Points Hotel Kingston
Four Points Kingston
Kingston Four Points
Four Points Hotel And Suites Kingston Ontario, Canada

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