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“Excellent Customer Service”

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Delta Hotels by Marriott Kingston Waterfront
Ranked #3 of 37 Hotels in Kingston
Certificate of Excellence
Ottawa, Canada
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent Customer Service”
Reviewed 8 July 2014

The place is recently renovated and converted to a Delta. Very clean and feels high end. Located within walking distance of great restaurants and places to see, in the heart of down town by the water. We unfortunately had some very noisy neighbors which was out of the control of the hotel, but they dealt with it. In the morning when we checked out the staff were aware of the noise and apologized and waived our 3 day parking fees which was a pleasant surprise. Would definitely stay again.

  • Stayed March 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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482 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (125)
Date | Rating
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English first
Oakville, Ontario
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 7 July 2014

This has good value but lacks a true identity. Although my stay was pleasant and friendly I couldn't help but feel the hotel lacked something. The room was smallish but had a nice modern look but it some how still felt like it had just been given lipstick. Little things like the sink clogged and the AC unit noisy and old. The common areas were not super clean but acceptable! The walls seemed thin and noisy. The service was real friendly however but overall it was 7 out of 10 but nothing really inspires me to ever go back.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jp B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeltaKingston, General Manager at Delta Hotels by Marriott Kingston Waterfront, responded to this review, 24 July 2014
Thank you very much for taking the time to share your family’s recent experience at our hotel on TripAdvisor. It is wonderful to hear that you enjoyed your stay and that you liked our recently renovated hotel.

We appreciate your kind comments about our staff which I will be sure to share with the rest of the management team.

We are disappointed, however, to hear about your experience at breakfast. We do offer a children’s menu and kids six and under eat free. We do apologize that this was not made clear to you during your visit and that your daughter did not receive her own plate of breakfast.

Please contact me directly if you would like to further discuss this matter.

Thank you, once again.

Kind Regards,

Greg Bell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
119 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 4 July 2014 via mobile

We held our wedding at the Delta Waterfront Hotel and had an amazing experience. The staff were great and incredibly accommodating. All of the rooms were lovely, and all of our family enjoyed their stays.
The corner rooms have a Murphy bed (you'd never notice!) And beautiful views of the lake and Wolfe island. One of friends said she had the best morning ever, sipping on coffee in bed watching the sun come up over the lake.

The Aqua Terra restaurant is a bit pricey, but you get what you pay for, the food is delicious.

The hotel is all newly renovated and it's very nice to have connection for all of your devices!

Stayed April 2014, travelled with family
Helpful?
1 Thank munchkinkaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeltaKingston, General Manager at Delta Hotels by Marriott Kingston Waterfront, responded to this review, 24 July 2014
Thank you very much for taking the time to share your family’s recent experience at our hotel on TripAdvisor. It is wonderful to hear that you enjoyed your stay and that you liked our recently renovated hotel.

We appreciate your kind comments about our staff which I will be sure to share with the rest of the management team.

We are disappointed, however, to hear about your experience at breakfast. We do offer a children’s menu and kids six and under eat free. We do apologize that this was not made clear to you during your visit and that your daughter did not receive her own plate of breakfast.

Please contact me directly if you would like to further discuss this matter.

Thank you, once again.

Kind Regards,

Greg Bell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 July 2014

Hotel room was outstanding (see my room tip below for more info), as was the service and the on-site Aqua Terra restaurant (where we had the prix fixe lunch). Very convenient location, on the waterfront next to Confederation Park with easy walking to rest of the downtown sights, bistros, restaurants, and shopping.

If staying here for the first time, the actual hotel entrance is directly inside the covered parking lot (but well-marked and well-lit).

Room Tip: There are a small number of corner suites with 2 full walls of windows overlooking the harbour, RMC...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakton
Level Contributor
10 reviews
Reviewed 2 July 2014

The hotel entrance is sketchy since you must enter via the parking garage which is....creepy. But what a nice surprise - staff friendly and knowledgable (tho they will steer you to the eateries that have presumably paid to be on their street map); rooms the best equipped that we've seen in a small hotel in a long time. Outfitted with smart desks, free wifi, comfy beds, nicely appointed bathrooms, soothing color scheme (neutrals). Lobby is very nice and inviting, but kept so cold it's hard to want to stay at the bar or eat at the restaurant. Regular rooms have a nice sitting area in addition to the smart desk. Small but efficient. Would definitely stay here again. Walls are thin though, so you'll hear the people next door......

Room Tip: If you're here for the fireworks on July 1, be sure to request a room with that view. Otherwise...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DianeB1898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne, New Jersey
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 July 2014

I had never heard of Delta Hotels, and I was very happy with my stay. We had our kids with us, so the in-room electronic situation was excellent! We walked to a nearby restaurant for dinner, then went out to hear live music while the kids went back to the room and plugged in their computer to the large screen TV to watch Netflix. The staff was very nice. The only strange thing is the entrances are all through the parking deck which is on the first floor. Probably due to some zoning thing, but it looks a bit odd. The hotel is situated so we could take a very nice walk along the water.

Room Tip: Get a view of the water.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halton Hills, Canada
Level Contributor
50 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 2 July 2014

I stayed here about a year ago, and the same review still sticks.

Very comfy beds, nice bathrooms, well designed clean rooms.
Professional staff and friendly.
Location is great, awesome views of the lake with windmills in distance.

Self Parking is $18/day CAD (in/out). Wi-fi is slow, but I had LTE service so I didn't bother to use it, just tested it multiple times for fun.

Only thing that bothered me, and this is a warning to people who are parking here, when you drive in, go VERY slow into the lot, there's a rather steep incline and you could potentially scrape or damage your vehicle underbody. Not sure if it's city or hotel who deals with this. When I was there last summer, it was the same deal. Hopefully they fix this soon.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
2 Thank Shane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Delta Hotels by Marriott Kingston Waterfront

Property: Delta Hotels by Marriott Kingston Waterfront
Address: 1 Johnson St, Kingston, Ontario K7L 5H7, Canada (Formerly Kingston Waterfront Hotel)
Region: Canada > Ontario > Kingston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kingston
#3 Business Hotel in Kingston
#4 Romantic Hotel in Kingston
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Delta Hotels by Marriott Kingston Waterfront 3.5*
Number of rooms: 126
Official Description (provided by the hotel):
Kingston's only four star hotel, the Delta Hotels by Marriott Kingston Waterfront is the two-time winner of Delta Hotel's Franchise of the Year. You'll love the spectacular waterfront views of Lake Ontario or Confederation Harbour from every guest room as well as from our indoor rooftop pool and whirlpool. Enjoy a great meal at the award-winning AquaTerra, take a seat at the lobby bar or The Vu for a drink or a bite to eat. Planning a meeting, conference or special event? Choose from Executive Boardrooms, spaces that divide for greater flexibility and the 6th floor Grandview Room with panoramic views of the waterfront and abundant natural light. Visit our website for packages and specials. Earn Marriott Rewards for overnight stays and meetings. Book direct and take advantage of member pricing. ... more   less 
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Also Known As:
Radisson Plaza Hotel
Radisson Kingston
Kingston Radisson
Delta Hotels By Marriott Kingston Waterfront Ontario, Canada

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