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“poor hotel worse management” 1 of 5 bubbles
Review of Thriftlodge Kingston

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Thriftlodge Kingston
Ranked #16 of 37 Hotels in Kingston
Chatham, Ontario
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“poor hotel worse management”
1 of 5 bubbles Reviewed 21 May 2013

This hotel is by far the worst I have stayed in over my years of travel, whether it be sports teams or business. Walls were paper thin, management didnt handle complaints period. The room itself is the only marginal thing about this hotel. I set up a trip for a sports team. Each room had credit cards for each individual room and not a single noise complaint from anyone in the hotel. I was the go to if there was and nothing was forwarded to me, not a call not a knock on the door. NOTHING. I will also point out there was one other sports team in the hotel that night. Yet upon check out, reception tried to charge me for 3 additional rooms because they had so many complaints. I repeat, no calls were made, no complaints were made, and no other rooms were charged or called either for that matter. Management could not say what rooms were loud, not that it was even one of our rooms.

After several attempts this hotel is yet to return a call after numerous messages. Poor hotel, Worse management.

I hope this hotel closes, this is not what anyone should have to go through regardless of price.
Dispicable.

Room Tip: Dont stay here. Walls paper thin. Literally. Hear every word from every conversation in each room.
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  • Stayed April 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank nolan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerFrontOffice, General Manager at Thriftlodge Kingston, responded to this review, 12 June 2013
This guest booked a block of rooms for a rugby team and guaranteed and paid for the rooms with his credit card. On the second night of the stay the team became highly intoxicated causing noise disturbances throughout the hotel including a couple of rooms who were staying to attend a funeral.

Due to the unruly behaviour the team was asked to pay for two rooms that were unable to obtain any sleep despite the staff trying to control the drunken team.

The hotel
Manager was present at checkout and was told by the guest he would be calling a lawyer. The team leader continued to threaten legal action when contacted by the sales manager and the manager already having dealt with the situation would not be calling to be verbally abused.

At the Peachtree Inn unruly behaviour will NOT be tolerated without consequence so if you are looking for a hotel to party in this is not the place for you
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298 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
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English first
Mississauga, Canada
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 23 April 2013

Expensive, $155.00 for a run down, dark, dingy room, and the sun was shining. Drapes hanging off the rod, stunk of damp, felt damp, window dripping water. From the first phone call I had an awful sense of what was to come. There were no other options, the city was booked up & mine was an emergency trip. There was no customer service. Not a thank you, how was you stay, please come again. Complimentary breakfast was less than sparse with no presentation. Stale muffins, bagels from the bag, fruit consisted of oranges cut in wedges. On the positive, the Best Western Fireside is next door with two great options for better and casual dinning. My daughter & I had a great meal together at the Bistro.

  • Stayed April 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Ds M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerFrontOffice, Front Office Manager at Thriftlodge Kingston, responded to this review, 30 April 2013
Thank you for taking the time to write a review of the Peachtree Inn, we would really like to get to the bottom of the issues you had, as we have always prided ourselves with the Customer Service we offer. Please contact me

Betty Ann Desharnais
Sales Manager

613-546-4411
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
114 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 19 March 2013

This was my second stay at the Peachtree. An older, a bit run-down hotel that is badly in need of an update. Certainly, excellent value for the money (we were given a fantastic rate for booking two successive nights). Breakfast (included!) was marginal - sort of what you'd expect in your own kitchen if your stove was broken. (Toast, bagel, jam, peanut butter, cereal, coffee). Very old & noisy in-room HVAC; ancient TV (with funny colours); poor in-room lighting; incredibly old and uncomfortably soft beds. On the bright side, an absolutely excellent shower! (Very important to me.)

The hotel is located not far from the centre of town and includes in-door parking. Given the much higher costs of other Kingston hotels, I'd certainly return - but hope that they soon replace those dreadful mattresses!

As I said in the headline, it *was* clean! Old - but clean.

  • Stayed March 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank rennickr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerFrontOffice, Front Office Manager at Thriftlodge Kingston, responded to this review, 21 March 2013
Thank you for taking the time to write a review of the Peachtree Inn, we value you comments and are taking corrective action.
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Toronto, Canada
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 18 March 2013

Booked an overnight stay on a whim at March Break 2013. Went online, wanted something that had free parking, a continental breaklfast, 2 double beds, less than 10 min to downtown Kingston and cost less than 100.00 CDN with taxes included. I booked online and then called to confirm our reservation. When I spoke to the front desk, they were helpful and friendly. When we arrived, we parked right at the front entrance, (lots of parking) and were greeted with a cheerful. engaging staff. For the price point, it is a great budget hotel. We weren't there for a spa weekend - just some good clean beds, a clean bathroom, and located close to the downtown. I score it excellent based on my criteria - we were out of the room more than in it, and we were very pleased with what we got.And yes - it is definitely budget - this is the quintessential budget motel.It was perfect for us. If you are looking for a cost friendly place that feels like they care about having your business, my money is on the Peachtree Inn.

  • Stayed March 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chefbear007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerFrontOffice, Front Office Manager at Thriftlodge Kingston, responded to this review, 21 March 2013
Thank you for taking the time to write a review, and we are pleasured you had a great stay with us!
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Barrie, Ontario, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 20 January 2013

The Peachtree Inn is centrally located. The room was clean and spacious. The mattress on one of the beds should be repalced. The continental breakfast was a little sparse. For the cost the accommodations were quite appropriate.

  • Stayed January 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Catherine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerFrontOffice, Front Office Manager at Thriftlodge Kingston, responded to this review, 21 January 2013
We Thank you for taking the time to write a review of the Peachtree Inn, your comments are taken serious and will be looked into.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brockville, Canada
Level Contributor
262 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
5 of 5 bubbles Reviewed 20 January 2013

We stayed at this place and had a wonderful time. We found the place to be reasonably priced and the staff were friendly. The hotel is close to restaurants. The hotel had ample parking spaces. We would stay here again.

Stayed February 2012, travelled as a couple
Helpful?
Thank May S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerFrontOffice, Front Office Manager at Thriftlodge Kingston, responded to this review, 21 January 2013
We would like to Thank you for taking the time to write a review of our property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gananoque, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 16 December 2012

Spent one night at the Peachtree Inn. For a budget friendly hotel I was extremely impressed. The rooms were large , clean , and the beds were very comfortable. The staff was great, friendly, and very attentive. Absolutely nothing negative to say about our stay and will definetly be back next time we are in Kingston.

Stayed December 2012, travelled with friends
Helpful?
1 Thank Tina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerFrontOffice, Front Office Manager at Thriftlodge Kingston, responded to this review, 18 December 2012
Thank you for taking the time to write a review of the Peachtree Inn, we value your comments and are happy to hear we went above and meet more then your expectations. We look forward to having your back at the Peachtree Inn!!
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Additional Information about Thriftlodge Kingston

Property: Thriftlodge Kingston
Address: 1187 Princess St, Kingston, Ontario K7M 3E1, Canada (Formerly Peachtree Inn)
Phone Number:
Region: Canada > Ontario > Kingston
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #16 of 37 Hotels in Kingston
Price Range (Based on Average Rates): £
Hotel Class:2 star — Thriftlodge Kingston 2*
Number of rooms: 76
Official Description (provided by the hotel):
Welcome To The Thriftlodge Kingston! For your upcoming visit to the area, choose the most comfortable, well-appointed of all the hotels in Kingston. Here you will find meeting and event space, all the amenities you want and so much more - choose us! Our Kingston Hotel's Amenities Complimentary Deluxe Continental Breakfast Complimentary High-Speed Internet Complimentary Parking Pet Friendly (up to 200 lbs) In-Room Dining Area In-Room Coffee and Tea Maker Mini-Refrigerator We are located near downtown Kingston, putting you in the best possible location for business, leisure or a bit of both. You'll find copious dining and shopping spots, as well as entertainment options for the entire family. The rooms and suites of The Thriftlodge are spacious, clean and perfect for your Kingston area stay. We also offer loft suites equipped with a fireplace for the relaxing Kingston hotel getaway you've imagined. ... more   less 
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Also Known As:
Peachtree Hotel Kingston
Thriftlodge Kingston Ontario, Canada

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