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“Lack of attention to details is unfortunate”
Review of Brown's Bay Inn

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Brown's Bay Inn
Ranked #35 of 37 Hotels in Kingston
Reviewed 15 July 2007

Wolfe Island is a nice place to visit and the location is quiet and charming. We were somewhat disappointed with our stay at the Brown's Bay Inn. The property is situated by the water and offers a great view. However, we found that attention to detail was lacking. We rented one of the cottages and, while it was relatively clean, we discovered that the bathtub (jaccuzzi) had been overlooked. Standard items such as a telephone, a hair dryer and small bottles of shampoo were not automatically provided. The website advertised a good breakfast, we found it to be only adequate. We believe that paying $185 cdn per night is too high for the overall quality of service we received.

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    • Location
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2  Thank GeeLucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McMac70, Manager at Brown's Bay Inn, responded to this reviewResponded 17 August 2007

We are a relatively young, small and growing seasonal business, our staff consists of many young people who have never before been a part of the workforce. We take pride in looking after our customers well and strive to ensure that everyone's stay here is a wonderful experience. We are always pleased to receive good reviews and very disappointed when we do not, however the outcome of these less than satifactory reviews is that we address the concerns of our guests to ensure a higher level of service. As a result of the earlier reviews quality checks are done on each room once housekeeping has finished. Quality soaps and shampoos have replaced the past product we used. Hairdryers are in all of the rooms, we have wireless satelite internet access in all of the rooms and we are working on the television situation. Thank you to all of you who have chosen to stay at Brown's Bay Inn. For those of you who left less than satisfied we do hope that you join us again for were it not for your comments we may have continued to miss some of the details.
Kindly,
Brown's Bay Inn Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 22 May 2007

The location of this inn is wonderful. It's on Wolfe Island by the water. The view is spectacular. Don't get the spa services. We tried to book ahead of time and have the staff there at 3 p.m. They showed up at 6:30 p.m. and there were 5 of us and 2 of them. Needless to say, we didn't get everything we wanted since we hadn't had supper and it was 9 p.m. The estheticians were great but should have been there much earlier. The restaurant is very good but very pricy. ($21.99 for a breast of chicken) The chalet itself was ok. We had to ask to bring the television in and we could only get 2 stations. Needs a little polishing.

  • Stayed: May 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank laldm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Brown's Bay Inn

Address: P.O. Box 219 | Wolfe Island, Kingston, Ontario K0H 2Y0, Canada
Region: Canada > Ontario > Kingston
Hotel Style:
Ranked #35 of 37 Hotels in Kingston
Number of rooms: 6
Also Known As:
Brown`s Bay Hotel Kingston
Brown's Bay Inn Kingston, Ontario, Canada

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