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“Never Again!”
Review of Hotel Metro

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Hotel Metro
Ranked #5 of 41 Hotels in London
Certificate of Excellence
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Never Again!”
Reviewed 26 August 2011

Worst experience ever! room was downgraded from reservation, decor is modern, but feels like a macabre funeral home. Weird smell in rooms and corridor and hotel located in a rough area of town and walk to dinner was scary. No apologies from staff - I guess this 'boutique' hotels has too much ego to have to bother with customer service. I travel a ton for business and have never felt this uncomfortable in a hotel.

Room Tip: bring your own snuggi and fabreeze - place is austere and stinky!
See more room tips
  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank melanie163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
London, Canada
1 review
Reviewed 12 August 2011

I stayed at this hotel for a night during July. Arrived and checked in with no issue and booked the room only a few days prior to arriving via their website - found it to be the cheapest with an internet special rate. Our room was spacious, comfortable, and had several unique features which was nice for a change from the typical hotel room. The location could not be better if you were to visit downtown London, especially the John Labatt Centre.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank BFergie_73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zul K, General Manager at Hotel Metro, responded to this review, 25 September 2015
We truly appreciate your taking the time to leave us a review. We take great pride in providing a great experience to our treasured guests.

We hope we'll have the opportunity to serve you in the near future.

Thanks and safe travels from the entire team at Metro!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 August 2011

This review is simply to warn those interested in staying here that the hotel is outrageously overpriced. The management's sole argument is that it is in close approximation to various amenities (eg. JLC), however it is also amidst regular shady characters along dundas street. There are several close-by hotels with arm's reach access to the same amenities, at half the cost. Beware.

  • Stayed August 2011, travelled as a couple
    • Value
    • Service
Helpful?
1 Thank thegoran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHANDAKER, General Manager at Hotel Metro, responded to this review, 30 August 2012
Now it is 2012! A year makes a big difference! Hotel Metro added various in-room upgrades, plush new robes, Keurig coffee makers with FREE extra flavors (most among other hotels), in room fridges, additional lighting, new carpet, Valet parking, in-room massage, New restaurant, "Blu Duby" serving room service, breakfast, lunch, dinner, catering...
Downtown London office : City started a fantastic project to beautify Covent Market Lane and Dundas St. for the upcoming 2013 World Figure Skating. It is permanent development! New management is keen to react to guest requirements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarnia, Canada
Level Contributor
3 reviews
Reviewed 3 August 2011

We stayed here for a bachelorette party and it was fantastic!! The service was exceptional and all staff was very polite and friendly. We stayed in a suite and it was gorgeous. The showers are phenomenal and the beds were extremely cozy!!!! Any lady there would recommend this hotel. It is centrally located for convienence. Thanks so very much Hotel Metro!!!!

Room Tip: The suites are gorgeous but even the standard double bed room had ample room and a wonderful shower.
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  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lhicken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zul K, General Manager at Hotel Metro, responded to this review, 25 September 2015
We truly appreciate your taking the time to leave us a review. We take great pride in providing a great experience to our treasured guests.

We hope we'll have the opportunity to serve you in the near future.

Thanks and safe travels from the entire team at Metro!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stratford, Canada
Level Contributor
4 reviews
Reviewed 19 July 2011

With our daughters' wedding held at a local London area golf course last Friday, we booked rooms for the bridal party and our immediate family. Our stay was awesome. From stepping into the place, the front desk staff was friendly, and when we reached our room, ...well other reviews will tell you about the king sized bed, the tub in the room, etc., ..lets just say the place has a 'presence'. Being from the Festival City, Stratford, we know a bit about the hospitality/tourism business. Hotel Metro gave us some memories, not just accomodation.Well played Metro.

  • Stayed July 2011, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank 155015David
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 July 2011

Stylish decor. Wasn't what we expected as to quality. Air conditioner was VERY loud and did not cool the room well at all. Toilet paper was rough and paper thin. Shower and sink was in the main -- difficult to sleep when someone showering. It was a nice looking room, but just expected a little better quality. Internet quality was poor.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank nawdew2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarnia, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 June 2011

If you are going to the John Labbattes Centre, I highly recommend this hotel. Location was perfect, room was awesome, great service, price was very reasonable, parking right out front and just a two minute walk to the Covent Garden Market and John Labbattes Centre. Doesn't get any better than that.

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank KSmith61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zul K, General Manager at Hotel Metro, responded to this review, 25 September 2015
We truly appreciate your taking the time to leave us a review. We take great pride in providing a great experience to our treasured guests.

We hope we'll have the opportunity to serve you in the near future.

Thanks and safe travels from the entire team at Metro!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Metro

Property: Hotel Metro
Address: 32 Covent Market Pl, London, Ontario N6A 1E2, Canada
Phone Number:
Region: Canada > Ontario > London
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in London
#5 Family Hotel in London
#5 Romantic Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Metro 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
We are London’s premiere boutique hotel, nestled in the entertainment district of the downtown area. With a unique blend of lofty minimalism and a dash of trendy flair, we are the perfect escape from the ordinary hotel. We are the perfect blend of past and present contemporary design. At Hotel Metro: Consider it Done! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travel Republic (UK), Odigeo, Priceline, TripOnline SA, Evoline ltd, getaroom.com and Cancelon so you can book your Hotel Metro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Metro London, Ontario

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