Prior to elaboration, we think relevant to mention that the reason for our travel to London was to attend to serious medical appointments for one of us. The reason we share this pint size bit of personal information will become clearer as this review continues. Briefly, however, the medical appointments yielded discouraging results and combined with the travel, after which, we were desperately needing a hotel attuned to the importance of quiet, cleanliness, friendliness and rejuvenation. The dates of the medical appointments unfortunately coincided with a children’s hockey tournament taking place in London. The initial hotel in which we were booked was noisy with children playing hockey with mini-sticks in the hallways, against room doors and some even using the elevator as a “goalie net”. The staff at the hotel seemed unable, if not unwilling, to recall that not of all of its guests were in the hockey tournament contingent and indeed some of its guests might actually appreciate not having to wade through seas of unattended children immersed in their hotel based hockey matches colliding into room doors in their exuberance. We left the initial hotel - hockey arena. With the majority of hotels booked for the weekend, there was one hotel to which we could turn and that we thought might keep a hold onto their “aspiration of provid[ing] an exceptional level of service that will make for an unforgettable experience”-- Hotel Metro.
Just a walk thru the doors of Hotel Metro signaled we were entering an phenomenal space with the promise of a relaxing hotel experience. Though the hour was late or early as it were, 2:00 in the morning to be exact, upon entry into the hotel we were warmly greeted by staff. Without request, personnel graciously moved from behind the reception desk and hurried to help us with our luggage as if we were being greeted by long time friends who were delighted for us to be there. We were invited to relax on the comfortable seats neighbouring the reception desk. With each passing minute, kind interaction, offer of warm beverage and efficient method of checking in we knew for certain that we had booked into a grand hotel.
Our hotel room itself was impressively large and had gorgeous space made for bathing accompanied by a collection of Aveda products. Decision had to be made: collapse on the Vera Wang bed or luxuriate in the shower or tub. Among the amenities and also in our room was a large flat screen television as well an intriguing coffee table book, stylish contemporary cabinetry, gourmet coffee (in lobby and in room), blackout blinds, rainfall shower, thick and soft towels, free wi-fi and remarkable cleanliness, that should set the exceptional standard of clean for all hotels. Friendly, kind and polite staff and the amenities all combined gave rise to the spirit of relaxation we had sought from our hotel stay. Though we were not in London for sight seeing, notably the hotel is perfectly located for going to the Covent Garden Market/London Farmers’ Market that sits across the road and we noticed many interesting sounding restaurants in the immediate vicinity. There is also a restaurant attached to the hotel, which we were unable to try but we imagine that the service and food would have been spectacular given its connection to the hotel.
Quite simply, if elegant, spacious and spotless surroundings with attentive and caring staff are factors in your selection of hotels, we highly recommend Hotel Metro. During our stay we were treated as valued, welcomed patrons whose needs were thoughtfully anticipated. Kind and friendly staff strive to ensure that hotel will provide an atmosphere that values you, as their customer, and an environment that makes possible a quiet, relaxing, rejuvenating and luxuriating hotel stay. Our only disappointment was that that we were unable to change our departure date. We look forward to a return trip to the Hotel Metro to be among friendly, welcoming staff--and to relax. Thank you Hotel Metro.
- Official Description (provided by the hotel):
- We are London’s premiere boutique hotel, nestled in the entertainment district of the downtown area. With a unique blend of lofty minimalism and a dash of trendy flair, we are the perfect escape from the ordinary hotel. We are the perfect blend of past and present contemporary design. At Hotel Metro: Consider it Done! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Agoda, Hotels.com and Travel Republic (UK) so you can book your Hotel Metro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Metro London, Ontario