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“"We could still sleep, and stuff... " - My Boyfriend”
Review of Hotel Metro

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Hotel Metro
Ranked #5 of 41 Hotels in London
Certificate of Excellence
Port Alberni, BC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“"We could still sleep, and stuff... " - My Boyfriend”
Reviewed 4 December 2012

We stayed at Hotel Metro on November 30th and December 1st, 2012. We booked Hotel Metro through a third-party reservation service, which we have used many times before in other cities with excellent results and terrific value. That service gave the hotel 3.5 stars, which we would argue is at least 3 stars too many.

The first problem we encountered was being booked into a room with two double beds instead of a king-sized bed, which would be the default anywhere else. The girl at the front desk said we should have called beforehand to ensure our room selection; this in direct contradiction to what it said on our third-party reservation receipt. She then stated that we would not understand to do this because only people who work in the hospitality industry know this, which was insulting.

Unfortunately, there were no other available rooms to put us in, so we made due with pushing the beds together. Big mistake. Pushing the beds together revealed a stained area on the carpet that looked and smelled like vomit, so we had to put one of the few bath towels down to cover it. The carpets in our room and in the third floor hallway were extremely dirty and stained, and desperately need to be replaced. The tile floor in the bathroom was also dirty and noticeably dusty around the edges.

The room itself was uncomfortably hot when we got there, but luckily we did figure out how to control the heat. The fan was extremely loud and annoying, as was the elevator, which caused a little earthquake every time it went by beside our room. The "windows" faced inside the hotel, so the only view was down into a little banquet-type room; you could see directly into the other hotel rooms if the blinds were open.

The Hotel Metro's decor was tacky and drab, all done in dark greys and dark purple. It looked like a first-year interior design student's attempt to be hip and modern on an extremely low budget. The lighting in the room was stark and unpleasant; there were no table or floor lamps to create softer mood lighting.

Despite putting out the "do not disturb" sign on our door, the maid knocked on the door the morning after our first night to ask when we were checking out. We gently reminded her that our prepaid reservation was for two nights (unfortunately!).

Parking was a pain because it is located across the street from the hotel under the Covent Garden Market. Expect a bit of a drive around a couple of city blocks to get to it from the hotel because of the one-way streets. It is not included in the room, and the fee is paid directly to the lot attendant.

The hotel is located on a busy downtown London street, and is very hard to find because of small signs. There are entrances at the front and rear of the building, but both sides are pretty sketchy. On weekend nights, the whole area was swarming with loud drunk people. The club at the end of the block pumps music outside for the smokers' section, so we checked in to the tune of "Gangnam Style".

In conclusion, we would never recommend this hotel to anyone, unless you are looking for a place in downtown London to bring a hooker.

Room Tip: Look elsewhere!
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  • Stayed December 2012, travelled on business
    • Value
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    • Cleanliness
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Helpful?
4 Thank amccarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zul K, General Manager at Hotel Metro, responded to this review, 7 December 2012
Firstly, thank you for staying with Hotel Metro. We appreciate all our guests and take concerns to heart in an effort to improve your experience at our property.

We are currently engaged in a Hotel Enhancement initiative to improve all aspects of the hotel including renovations, in-room amenities and staff training.

Clearly, your check-in experience was very frustrating and we understand that the rest of your stay was affected by that initial encounter. Our reservation system clearly indicated your preferred room selection and it was our staff who failed to book the according room for you. We sincerely apologize for this mistake.

Our Guest Services Manager actually caught this in the morning and made the arrangements to upgrade you to a suite with the correct bed preference, but we unsuccessfully contacted you as the "do not disturb" was indicated on your phone and door. In hindsight, we should have found another way to get you to the correct room. We are deeply motivated to make our guests happy at any cost!

Please feel free to contact me directly as we are only happy when our guest are happy. We would love the opportunity to host you again and ensure that you have a memorable and pleasant stay with us.

Kind Regards.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
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English first
Toronto, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 November 2012

We recently stayed over on a Saturday night at the hotel. The staff was very helpful, friendly and courteous. The room was very European and chic. A pleasant change from the standard large hotel . The location of this hotel is convenient to many interesting aspects of London however be wary that this particular block of the city is a bit sketchy . As for the hotel , there is some room for improvement. As for the area that it is located in, that is up to the City of London to ensure that they keep the area clean and safe. City of London!!! Wake up – garbage bags do not belong on the street overnight . Treat your guests with respect! Hotel Metro – don’t tolerate garbage on the streets .
Our room very very hot . The wall switch for the heat did not work properly. The bed pillows were probably the most uncomfortable to have slept on . As a frequent traveller I know that it is possible to have comfortable pillows. Would we stay again , most likely but I would ask for a room that does not overlook the Convent Market Square . Best of Luck Hotel Metro , You deserve to do well. Keep at it !

Room Tip: get a room on a higher floor and do not face the market
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  • Stayed November 2012, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank QueenRosie2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zul K, General Manager at Hotel Metro, responded to this review, 6 November 2012
Thanks for staying with us at Hotel Metro! We strive to ensure our guests have a great experience at our intimate hotel property. We are also happy to hear you had a good experience with our staff, which is our greatest asset (we can't say this enough).

As mentioned in an earlier post, the owners do listen to the feedback and take it very seriously. We are currently going through a Hotel Enhancement project to address concerns just like yours. We really do appreciate the feedback and look forward to serving you again in the future.

Thank you ever so much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 November 2012

The only reason I am giving this hotel a 3 is because of the lovely staff. We stayed here as we had a funeral to go to in the city. This hotel is described as a 4 star boutique hotel. It is a boutique hotel, but it is very tired. It needs more staff--even though the staff that we encountered were so professional and very friendly. The rooms need to be re-designed. It is beyond awkward. We could hear the toilet flush in the room above us. We had a Keurig coffee maker in the room with the pods, sugar etc., but no stir sticks. The amenties stated there were robes, but there weren't...there wasn't a shower cap even though they have rainfall showers. Try and shower without getting your hair wet. Good luck. Vera Wang matress--it needs to be replaced. Maybe they should purchase some good Sealy's! It's just the little things that drive you crazy when you travel. This place has potential....I hope they listen! I wonder if the owners of this place have ever stayed there?.....After reading the other reviews, yes, the images on the hotel's website are very nice, but boy, it is deceiving....

Room Tip: Not a great place for a restful sleep...I could hear people screaming out on the street...
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  • Stayed November 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank busymomtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zul K, General Manager at Hotel Metro, responded to this review, 6 November 2012
Firstly, thank you very much for staying with us at Hotel Metro in London, Ontario. We value our guest's comments and appreciate constructive feedback any chance we get. We strive to ensure our guests have a great experience at our intimate hotel property.

We are also happy to hear you had a good experience with our staff, which is our greatest asset. We did have a wedding celebration this weekend, so we apologize if there didn't seem to be enough helpful hands during your visit.

At Hotel Metro, we carry a wide array of guest amenities in case you forget an item such as a toothbrush or razor. We also happen to carry shower caps as well! Our staff is always happy to bring something up at your request. Having said that, we should have had the shower caps in your room and we are moving to have that included with the other Aveda Spa amenities for your convenience. Thanks for your advice.

Hotel Metro is situated within the entertainment district and on Saturday nights you may occasionally hear some of the celebrations if facing Covent Market. We are more than happy to book one of our many suites that face Dundas St. or our Atrium. We will try our best to convey that information to our guests going forward.

The owners do listen to the feedback and take it very seriously. We are currently going through a Hotel Enhancement project to address concerns just like yours. We really do appreciate the feedback and look forward to serving you again in the future.

Kind regards.
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Mildmay, Ontario
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 October 2012

Great little hotel in downtown London across the street from the Covent Market and l block to the Budweiser Garden (Labatte Centre). We were in London for a concert and wanted somewhere close for walking. The location of the hotel was ideal for spending the afternoon wandering and attending the evening concert. The room was spacious and comfortable - modern decor in greys, chrome and glass. The vanity, tub and shower were open concept, part of the room with the flusher in a private closet. Great restaurant - The Blu Duby downstairs was a treat after the show! Will definately book this hotel again.

  • Stayed October 2012, travelled as a couple
    • Value
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Helpful?
1 Thank ruetzMildmay_Ontario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zul K, General Manager at Hotel Metro, responded to this review, 6 November 2012
We're happy to hear of your great stay at Hotel Metro. We really strive to ensure our guests have a great experience!

Good to know that our location in the Entertainment district made it convenient for your event at Budweiser Gardens. We're also happy to hear you had a good time at The Blu Duby...the owners Joe and Cheryl Duby are fantastic.

We look forward to serving you again at Hotel Metro.
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West Bloomfield, Michigan
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 October 2012

Great location in downtown London, easy access off of the 401. We were on the 3rd floor & when we got off the elevator it was freezing! I don't think they heat the hallways which is odd. The carpet was stained in the hallway which didn't make for such a great first impression. We were pleasantly surprised when we opened the door to our room. It had two double beds which overlooked an atrium. We had a fridge with two water bottles and a table in the corner with a keurig - what a great addition. The bathroom was nice and modern with a rainfall shower and Aveda products. The bathroom paint was dark which showed scrapes & scuffs on it but overall we were happy with the room. The bed was very comfortable. When we checked out in the lobby they had diff. juices on ice & fresh banana bread which was a nice touch.

  • Stayed October 2012, travelled with friends
    • Value
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Helpful?
1 Thank Sheri L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rural ontario
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 17 September 2012

After seeing the stunning photos on Hotel Metro's website and being a fan of boutique hotels I had high expectations I suppose. Upon entering our room there was a funny smell, just the cleaning products I think but not pleasing. The thing I love about boutique hotels are how unique the rooms are but the first thing I saw was an ugly wood panel in the window to accommodate the window air conditioner. I understand an old building might not have central air, but the wood panel could have been painted to match the room or the blind pulled down to hide it. I love open concept rooms but this one just felt like they forgot to put a wall where the shower/sink was. The bed frame was slightly too big for the mattress which caused both my husband and I to hit our shins on it multiple times. The sink didn't drain properly and there was loud music and noise from the bar nearby until 2am. It was a great location and very clean just a lot of little things that we likely wouldn't stay here again.

  • Stayed September 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank lpoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 August 2012

I thoroughly enjoyed everything about this hotel!
The staff(Ryan and Katherynne),and the manager were all warm ,welcoming ,helpful and knowledgeable .Great restaurant suggestions and directions.
The hotel surpassed my expectations!The decor was tasteful and modern,room huge with separate shower and bath tub,free internet and North America long distance calling.
I will definitely stay again!

Room Tip: Facing Market rooms are quieter.
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  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 255katherinem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHANDAKER, General Manager at Hotel Metro, responded to this review, 30 August 2012
Your review is just one more reason why our staff enjoys working at hotel metro! Great review or not so it always motivates us to do better. Thank you so much. Ehsan Khandaker, GM
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Additional Information about Hotel Metro

Property: Hotel Metro
Address: 32 Covent Market Pl, London, Ontario N6A 1E2, Canada
Phone Number:
Region: Canada > Ontario > London
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in London
#5 Family Hotel in London
#5 Romantic Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Metro 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
We are London’s premiere boutique hotel, nestled in the entertainment district of the downtown area. With a unique blend of lofty minimalism and a dash of trendy flair, we are the perfect escape from the ordinary hotel. We are the perfect blend of past and present contemporary design. At Hotel Metro: Consider it Done! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Priceline, Travel Republic (UK), TripOnline SA, Evoline ltd, getaroom.com and Cancelon so you can book your Hotel Metro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Metro London, Ontario

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