We stayed at Hotel Metro on November 30th and December 1st, 2012. We booked Hotel Metro through a third-party reservation service, which we have used many times before in other cities with excellent results and terrific value. That service gave the hotel 3.5 stars, which we would argue is at least 3 stars too many.
The first problem we encountered was being booked into a room with two double beds instead of a king-sized bed, which would be the default anywhere else. The girl at the front desk said we should have called beforehand to ensure our room selection; this in direct contradiction to what it said on our third-party reservation receipt. She then stated that we would not understand to do this because only people who work in the hospitality industry know this, which was insulting.
Unfortunately, there were no other available rooms to put us in, so we made due with pushing the beds together. Big mistake. Pushing the beds together revealed a stained area on the carpet that looked and smelled like vomit, so we had to put one of the few bath towels down to cover it. The carpets in our room and in the third floor hallway were extremely dirty and stained, and desperately need to be replaced. The tile floor in the bathroom was also dirty and noticeably dusty around the edges.
The room itself was uncomfortably hot when we got there, but luckily we did figure out how to control the heat. The fan was extremely loud and annoying, as was the elevator, which caused a little earthquake every time it went by beside our room. The "windows" faced inside the hotel, so the only view was down into a little banquet-type room; you could see directly into the other hotel rooms if the blinds were open.
The Hotel Metro's decor was tacky and drab, all done in dark greys and dark purple. It looked like a first-year interior design student's attempt to be hip and modern on an extremely low budget. The lighting in the room was stark and unpleasant; there were no table or floor lamps to create softer mood lighting.
Despite putting out the "do not disturb" sign on our door, the maid knocked on the door the morning after our first night to ask when we were checking out. We gently reminded her that our prepaid reservation was for two nights (unfortunately!).
Parking was a pain because it is located across the street from the hotel under the Covent Garden Market. Expect a bit of a drive around a couple of city blocks to get to it from the hotel because of the one-way streets. It is not included in the room, and the fee is paid directly to the lot attendant.
The hotel is located on a busy downtown London street, and is very hard to find because of small signs. There are entrances at the front and rear of the building, but both sides are pretty sketchy. On weekend nights, the whole area was swarming with loud drunk people. The club at the end of the block pumps music outside for the smokers' section, so we checked in to the tune of "Gangnam Style".
In conclusion, we would never recommend this hotel to anyone, unless you are looking for a place in downtown London to bring a hooker.
- Official Description (provided by the hotel):
- We are London’s premiere boutique hotel, nestled in the entertainment district of the downtown area. With a unique blend of lofty minimalism and a dash of trendy flair, we are the perfect escape from the ordinary hotel. We are the perfect blend of past and present contemporary design. At Hotel Metro: Consider it Done! ... more less
- Reservation Options:
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- Also Known As:
- Hotel Metro London, Ontario