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BEST WESTERN PLUS Stoneridge Inn & Conference Centre
Ranked #13 of 41 Hotels in London
GreenLeadersSilver level
Perth, Canada
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Will come back for sure!!!”
5 of 5 bubbles Reviewed 10 November 2013

We picked this hotel based on tripadvisor. It was less money than the ones near centre of London. We are glad we did. It is outside London but very clean, excellent Italian restaurant on site and excellent value. every thing nice and new. No old building smell at all. excellent for me as I have asthma. No smoking at all on site, which is nice. We came to visit my daughter at Western and definetly will come to this one for the next trip

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review, 13 November 2013
Dear David G,
Thank you for taking the time to provide feedback regarding your recent stay at Best Western Plus Stoneridge Inn & Conference Centre. I'm delighted to hear that you enjoyed your stay with us and that you had a chance to try Pasto's Grill. We continue to work diligently to improve the facilities at our hotel and you will soon see us constructing an elevator to reach our second floor. We look forward to welcoming you back the next time you are in London visiting your daugher at Western.
Sincerely,
Natalie Zima
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

307 reviews from our community

Traveller rating
    137
    104
    41
    12
    13
See reviews for
80
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19
71
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
Harrow, Canada
1 review
4 of 5 bubbles Reviewed 15 October 2013

Nice looking hotel, efficient staff. Clean rooms, especially the bathroom. Breakfast was included at Pasto's restaurant. It was very good, but it ends at 9:30am so I would advise getting there earlier as they are running low on things close to that time. The items that were fresh and hot were good. Also we had eaten at Pasto's restaurant before when we were just passing through the London area and their food is excellent. The hotel was conveniently located right by the 401 so you do not have to negotiate city traffic, but if you want to go shopping in London you are 15-20 min's away from most of the malls/outlets.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jennifer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review, 21 October 2013
Dear Jennifer R,
Thank you for taking the time to highlight your recent expeirences at Best Western Plus Stoneridge Inn and Pasto's Grill. Our team was so pleased to read that you had enjoyed your stay and found our rooms contemporary, clean and comfortable. Pasto's Grill is truly our "little gem" and so many of our guests are pleased with their dining experience. We recently launched a new menu on which we are excited to highlight new dishes that I"m certain will become guest favourites. All our dishes are made with the freshest ingedients available to us and all are made to order. We hope to have the pleasure of welcoming you back to our hotel and restaurant very soon. Thank you for being our guest.
Sincerely,
Natalie Zima
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kemble
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 October 2013

Room and Bed were excellent . Food at Conference was okay in a Buffet setting . Location is great to get to off the 401 . Nice to be out of the city in quiet setting . Conference ammenities were excellent .

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BIGJOHN59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review, 21 October 2013
Dear BIGJOHN59,
Thank you for taking the time to provide feedback as it relates to our guest room and conference facilities. Our beds are so comfortable we have guests requesting to purchase them for their homes so they can enjoy the same deep, sound sleep that they enjoyed during their stay at our hotel. I'm so happy to hear that you found our conference facilities top knoch and our distraction free location convenient. We hope you will consider staying with us again during your next visit to London and we can assist you with your meeting and event requirments, please contact our Sales Department. Our experienced Sales Managers would be pleased to make your next event a great success.
Sincerely,
Natalie Zima
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
3 of 5 bubbles Reviewed 11 October 2013

If this review is for the Best Western Fallsview, then I will say that the hotel is old and while it does provide breakfast it is not included in the room price. It is also a buffet so if you do not want to eat very much it is not worth it. The staff was great but the rooms were old and so is the hotel. If this is for the Best Western outside of London, then my comment is that it is outside of London which is not noted on information regarding the hotel. The hotel was fine and the best thing was we were able to get on the road quickly as it was right on the highway we needed.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Faye F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review, 21 October 2013
Dear Faye F,
Thank you for taking the time to review yourr recent stay at Best Western Plus Stoneridge Inn & Conference Centre and Best Western Fallsview. I'm delighted that your stay in London was pleasant and you found our recently renovated rooms comfortable and our location convenient. I have forwarded your comments regarding the Best Western Fallsview to our coroporate offices so they may alert the hotel of your feedback. We appreciate your business and hope you will stay with us again the next time you are in London, Ontario.
Sincerely,
Natalie Zima
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
BURLINGTON, Canada
1 review
4 of 5 bubbles Reviewed 8 October 2013

It was a pleasure to stay at BW London. Right off the Hwy so it was great for my business trip out to Windsor and then to stop off in London before heading further west for the rest of my trip. Friendly and nice staff. I did not use the fitness area as I usually do but this was a quick visit and just a place to crash for the night. I did use the hot breakfast inclusive meal before heading out in the morning which was fine. I would recommend this location as a place to stay during your time in the London area.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review, 11 October 2013
Dear Mark W.,
Thank you for taking the time to provide feedback regarding your recent stay at Best Western Plus Stoneridge Inn & Conference Centre. I am delighted that you found our hotel accessible, comfortable and our staff friendly. We hope you will stay with us again the next time you are driving the 401 corridor. We look forward to seeing you again soon.
Best regards,
Natalie Zima
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 25 September 2013

We recently attended a wedding at this hotel. On the grounds they had a lovely little chapel for the ceremony and the guests simply walked across the parking lot to the hotel for the reception. The food at the recetion was very good, better quality than many of this type of event I've been to. Unfortunately we and the last 2 tables didn't get what we pre-ordered because they ran out. Sadly the response from the waiter was "another guest must have lied about what they ordered and taken it". Not very professional and I was suprised the kitchen wasn't prepared for this assuming they had run many of these multi optioned meals before and assuming this was a frequent occurrance. Our server was a particularly grumpy young man who snapped at us if we wanted tea instead of coffee and asked what kind of white wine he was serving. No response to any thank you from him either. The bar service was limited to one server for 150 people for the first part of the night which resulted in a line out the door, although the bar tender seemed to have a much nicer demeanor (and patience) than our table server.In their defense a second was put on post-dinner service.

  • Stayed September 2013, travelled with friends
    • Value
    • Service
Helpful?
1 Thank RawZiggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review, 25 September 2013
Dear RawZiggy,
Thank you for taking the time to provide feedback regarding your recent experience at Best Western Plus Stoneridge Inn. Please accept my apology for not providing you with your choice of meal at the recent wedding you attended. We request that place cards are provided for each guest indicating the meal that they had ordered so that our staff are able to accurately execute the meal service. We have had intances in recent weeks whereby the hotel was not provided with this information. Regrettably, this makes for a very difficult service. We stress to our clients the importance of this detail and I apologize. I appreciate your positive comments regarding our facilities and food quality. We hope to have the pleasure of serving you again soon.
Sincerely,
Natalie Zima
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 23 September 2013

Stayed at this hotel for one night during a business trip. The hotel is conveniently located to the highway. As I have arrived quite late, the restaurant was already closed and the nearest McDonalds was 10 minutes drive away from the hotel. There were some snacks and chocolate bars at the reception, but this was not my kind of dinner. The room was good sized with comfortable bed. The shower was refurbished some time ago, but the shower pipe was not fixed well to the wall and the ceiling in the shower was too low. The breakfast was good and tasty, it was served in a nice Italian style restaurant. The service was good and friendly.
Overall the hotel is not bad, but if you arrive late, you better come after dinner and if you are tall the shower might be not very comfortable.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kolia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review, 25 September 2013
Dear Kolia,
Thank you for taking the time to review our hotel on TripAdvisor. I'm delighted that you enjoyed our hotel and found our location convenient. Our restaurant does serve a complimentary hot breakfast buffet for all our overnight guests each morning and we are open for lunch and dinner Monday through Saturday and dinner only on Sunday. We understand the limitations of our location and our restaurant is open until 10pm Sunday through Tuesday and 11pm Wednesday through Saturday. There are options for delivery to our hotel outside of these hours. We hope you will stay with us on a return visit. We appreciate your being our guest and thank you for choosing Best Western.
Sincerely,
Natalie Zima
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Stoneridge Inn & Conference Centre

Property: BEST WESTERN PLUS Stoneridge Inn & Conference Centre
Address: 6675 Burtwistle Lane, London, Ontario N6L 1H5, Canada
Phone Number:
Region: Canada > Ontario > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#2 Green Hotel in London
#13 Romantic Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — BEST WESTERN PLUS Stoneridge Inn & Conference Centre 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
The BEST WESTERN PLUS Stoneridge Inn & Conference Centre provides an exceptional stay for everyone from those visiting for a family vacation to those traveling on business, all at an affordable price. Those traveling on business or visiting while on vacation can all appreciate that this London, ON hotel is within a few kilometers of Labatt Brewery & Tour, Double Decker Bus Tour, John Labatt Centre, Covent Garden Market, White Oaks Mall and Western Fair Raceway. Families will love other nearby attractions, such as Adventures on Wonderland, Storybook Gardens, the Ontario Children's Museum and Wally World. Golf, sports tournaments and summer festivals, such as Thomas the Tank, are also close by.Guests planning corporate events or weddings can take advantage of the banquet, conference, chapel and ballroom facilities that can accommodate up to 400 attendees. Call this London, ON hotel today to learn more! Guests can also enjoy having many more amenities onsite at this London, ON hotel, including a cocktail lounge, 24-hour exercise facility, business center and a complimentary hot breakfast. Visitors delight in the convenience of having an award-winning Italian restaurant on the premises. For an extraordinary trip to London, ON, make a reservation at the BEST WESTERN PLUS Stoneridge Inn & Conference Centre! ... more   less 
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Also Known As:
Best Western London
London Best Western
BEST WESTERN PLUS Stoneridge Inn & Conference Centre London, Ontario

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