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Best Western Plus Lamplighter Inn & Conference Centre
Ranked #4 of 41 Hotels in London
Certificate of Excellence
Waterdown, Canada
Level Contributor
95 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Superb Value”
4 of 5 bubbles Reviewed 5 November 2012

This used to be the old "Carosel Inn"...back in the 60's....now transformed into a nice Best Western..
Very large.."bring your hiking boots"...clean rooms...excellent pool area....and great value restaurant...
Just a nice place for an overnight stay...

Room Tip: Ask for a room overlooking the atrium pool area...
See more room tips
  • Stayed November 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank GEJLS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 12 November 2012
Dear Janice S,

Thank you for placing your review on Trip Advisor.

You are right; it was the Carousel back in the day. A lot of people remember when it was the Carousel because of the rounded glass front windows in the restaurant. And a lot has changed with the property since then.

The hotel has grown into a very large facility over the years. You would never know how big the property is by looking at it from the outside. The hotel has 3 wings of bedrooms built in the shape of a horseshoe. In the center is the atrium. The atrium is what everyone talks about. It is a large area enclosed under a retractable glass roof. It holds an indoor pool, hot tub, waterslide, fitness room, and Gazebo bar and a nice meeting area to relax with friends and family. All the while you are surrounded by lush tropical plants and flowers, waterfalls and a koi pond full of gigantic koi. It’s a year round tropical oasis!

We are glad to hear you enjoyed your stay. From clean rooms to great value in the restaurant I know from your review we did a great job!

We hope next time you are in the area you will visit us again.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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903 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (175)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Georgetown, Canada
Level Contributor
105 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 26 October 2012

My Daughter got married at the Best Western September 2012. She had the ceremony in the Atrium, and the reception in the Regency Ballroom, about 190 guests.

Everything was fantastic. The Staff could not have been more accommodating during the planning process and the day of the wedding. The meal was excellent, wait staff were great.

They set up the atrium for the ceremony as planned, and it was beautiful. They accommodated everyone.....the Florist, Decorator, DJ and of course all our out of town guests.

We got so many compliments from our Family and Friends, it was just so amazing.

There was absolutely NOTHING we could complain about.....nothing.....

The whole experience working with all staff members was such a pleasure. They know how to bring it all together.

I would recommend this venue for a wedding, meeting, etc. Definitely highly recommend!

  • Stayed September 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ontime2K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 2 November 2012
Dear Ontime2K,

Thank you for your fantastic review on Trip Advisor.

Let me start off by saying Congratulations on your daughter’s wedding!

Weddings are very popular in the atrium at the hotel. Surrounded by a tropical oasis and enclosed under a retractable glass roof, the weather is never a worry. A lot of people will also have their wedding photos taken in the atrium.

I am thrilled to hear everything thing went off perfectly before during and after the wedding. Our staff strive for excellence and from your review they succeeded in this.

I will be sure to show this review to all departments within the hotel to let them know they did an amazing job.

Thank you again for your review.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver Island
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 20 October 2012

This is a great hotel to stay at while in London.
It is close to everything that one needs. Close to shopping, food and highways.
We were upgraded to the King suite overlooking the atrium. This was an excellent room.
The hotel was clean, the staff was friendly and helpful and the room was very quiet.
Just what one wants after a day of travel.
I highly recommend this as a great hotel.

  • Stayed October 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank crazee4trains
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 26 October 2012
Dear crazee4trains,

Thank you for your recent review on Trip Advisor.

I am glad to hear you enjoyed your stay at the Lamplighter.

We are centrally located between the downtown area and the 401. It’s the perfect location. You avoid the busy downtown area and have easy access to the 401 when needed. We are surrounded by restaurants, shopping, and great walking trails and parks.

The King Suites are a popular choice. It’s nice to have a private living room area away from the bedroom to relax. Our atrium view rooms are well insulated for noise from the atrium. As long as your doors are closed you won’t hear anything.

All staff do their part in keeping the hotel clean. We want you to feel as comfortable as you would at home.

Thank you again for your review. We hope that the next time you are in the area you will return to the Lamplighter.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Keswick
Level Contributor
66 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 18 October 2012

We stayed 1 night (Sat) after the family dinner party. The pool area is terrific for the kids and a room on the atrium is a must with children. The rooms were clean and spacious enough for the one night. We did find the room a little poorly lit but not objectionable.
The hotel in general is exceptionally clean throughout.
We arrived early on Sat and our rooms were ready so we thought the kids could get a quick swim before dinner but the area was closed temporally for a wedding. I little inconvenient but understandable. The atrium was opened once the wedding service was completed.
I would recommend this hotel for a family staying in the London area.

  • Stayed May 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rbkbwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 26 October 2012
Dear rbkbwick,

Thank you for your review on Trip Advisor.

I am glad to hear you and your family enjoyed your stay at the Lamplighter.

The atrium is our greatest feature at the hotel. All enclosed under a retractable glass roof, it boasts an indoor pool, waterslide, hot tub and more. The atrium is perfect for everyone, no matter what their age is. Atrium view rooms are the most popular. Whether it be a walk out patio or balcony, everybody seems to enjoy the view.

The staff at the Lamplighter take pride in where they work. Every department does their part in keeping the hotel clean. We want you to feel as comfortable as you would in your own home.

The lighting in the guest rooms do tend to be a little on the dim side at first. All of our rooms use energy efficient light bulbs so at first it may seem dim but they do get brighter the longer they are on.

The atrium is a very popular place in London to hold your Wedding. We do close the pool area during that period of time. It is usually a time that does not interfere with the guests in the Hotel. It is after check out but before check in. While the ceremony is in progress, the pool area is cleaned and towels replenished for the return of guests. Once the ceremony is over, the pool is reopened.

Thank you again for your review. We hope you will stay with us again when in London.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Courtice
2 reviews
5 of 5 bubbles Reviewed 9 October 2012

I was at this hotel for a hockey tournament along with 16 other families. The rooms which faced the Atrium were fantastic - had a separate shower & Jacuzzi tub. several full length mirrors, 2 flat screen tv's, separated living room and bedroom...perfect for hockey players.
The pool area was beautiful - like a tropical oasis, large pool, waterslide, koi fish area, bar, all beautifully landscaped. The waterslide runs all night which drowns out any noise and the glass patio doors are double panes so the rooms are quiet. The Staff was wonderful. Our hockey team travels throughout the USA and Canada for tournaments and this was by far one of the best. The bed and pillows were very comfortable. I have a bad back so this is very important to me.
We will definitely stay at this hotel if we return to London - I am already telling friends and family if they ever visit the area to stay here.

Room Tip: Pick a room which faces the pool - you will love it. The ground floor is a perfect spot if you have...
See more room tips
  • Stayed October 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ConnorMC6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 26 October 2012
Dear ConnorMC6,

Thank you for your recent review on Trip Advisor.

I am glad to hear you enjoyed your weekend here at the Lamplighter.

Your room description tells me you stayed in the King Suite. These rooms are very popular due to the dividing doors that give you some privacy. All of the rooms in the hotel have been professionally designed with our traveller’s in mind.

The atrium is our greatest feature within the hotel. The atrium is enclosed under a retractable glass roof. It features an indoor pool, hot tub, waterside, Gazebo bar, koi pond and more all surrounded by tropical plants and flowers. No matter what the weather is like outside, the atrium always has a tropical feel to it.

The hotel rooms that face the atrium are insulated well for noise. As long as your patio doors are closed you can’t hear anything that may be going on in the atrium.

I am glad to hear all encounters with staff were wonderful during your stay.

We hope to see you again the next time you are in London.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakville, Canada
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 2 October 2012

My wife and I stayed here in the middle of September and were pleasantly surprised at the value we received and the comfort of the rooms. We were on the 2nd floor, overlooking the pool / atrium area, which turned out to be a great location. Our room was a small suite, with a separate living space and bedroom. The small fridge in the room was nice to have, and the bathroom was adequate. Flat screen televisions and free wifi (well done, Best Western - all hotel wifi should be free!!) were very nice touches.

I found most of the staff to be friendly and helpful, especially the cleaning staff who always greeted us with a friendly hello.

As for food and amenities, the pool is great for families and the atrium creates a really unique atmosphere. The gym is quite small, sporting just a few dated machines, but at least it's something. The onsite restaurant, Shelly's, offers a great breakfast deal for an amazing price ($4.99, I think). We enjoyed our breakfast, and couldn't argue with the value. We also had one dinner there, which was excellent, but the service (by a very friendly but seriously overworked waitress who had the whole restaurant to herself) was super slow.

The only real downside was the noise from the hall. There must have been a hockey tournament in town or something, as we heard groups of kids pounding down the hall all night. But that's it, really - overall, this was an excellent stay with a hotel that exceeded our expectations. I would not hesitate to stay there again.

  • Stayed September 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sky_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 26 October 2012
Dear Sky_Traveler,

Thank you for your Trip Advisor Review.

We are glad to hear you enjoyed your stay at the Lamplighter. It sounds by your description that you stayed in one of our King Suites. These suites tend to be very popular with families. With the dividing doors in the room, it gives you a little more privacy. All of our rooms are equipped with small fridges and flat screens. We are continually renovating within the Hotel to keep up with these nice touches. Yes, Wi-Fi is definitely free within the hotel for guest use.

The atrium is a spectacular site. Indoor pool, hot tub, waterslide and so much more all surrounded by tropical plants and flowers. Like you, most of our guests prefer to be atrium view during their stay.

Shelly’s Tap & Grill has a large menu with great specials running everyday. You are right, Shelly’s does offer a $4.99 breakfast Mon-Sat. My apologies for the slow service you received at dinner. I’m not sure as to why there was only 1 server in the restaurant. I will look into the situation further; there should always be more then 1 server on the floor. I am glad to hear you did enjoy the food and the value. That is what Shelly’s Tap & Grill is known for.

We do tend to get team/group bookings in the Hotel on weekends. We do put a limit of how many teams are staying in the hotel so our family, couples, and corporate guests can enjoy themselves as well. On busy weekends we bring in a Police Officer to secure the hotel. If the Front Desk is aware of loud noise or people running the halls we send the Police Officer there to clear the halls immediately. We have found his presence to be positive one in that everyone enjoys their stay at the Lamplighter.

Thank you again for your review. We hope to see you soon next time you are in the area.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 26 September 2012

We stayed the last Saturday night in Sept. The hotel was clean and seemed newly remodelled. We had a King Suite with Atrium walkout. The room was exceptionally nice…2 flat screen TVs, separate living room and bedroom. The balcony was glass and overlooked the pool area. This is where this hotel excels. If you have kids, they will be in heaven. We ate dinner at Shelley's and were pleased with the food, value and ambience.

My only complaints are no complimentary breakfast as offered by many other hotel chains and at $195 plus taxes for less than 24hrs, this would have added some much needed value. The last item, nitpicking, a microwave in a suite would have been nice.

  • Stayed September 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DJ_Walker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 24 October 2012
Dear DJ_Walker,

Thank you for your review on Trip Advisor.

We are glad to hear you enjoyed your stay at the Lamplighter Inn. Our King Suites tend to be very popular with families. With the separating rooms it leaves you a little more privacy if you have children who go to bed early, and then you can relax on your balcony overlooking the indoor waterpark area.

The center of the hotel boasts a spectacular atrium. It is enclosed under a retractable glass roof so no matter what the weather is outside; you will always feel as though you are somewhere tropical. Indoor pool, waterslide, and hot tub are just a few of the attractions in the atrium. It is truly a site to be seen.

We have found that the majority of the Hotels in London do not include breakfast in their rate and find that the majority of our guests are fine with the fact that breakfast is available should they require it. Shelly’s Tap & Grill offers daily breakfast, lunch and dinner specials at a great value. With a large menu to choose from there is sure to be something for everyone.

We do have microwaves available upon request. We would have been happy to have provided one for you if we had known. When reservations are made, it is best to request it at that point so it is already in your room when you check in.

Thank you again for your review. We are glad you chose to stay at the Lamplighter. Hopefully next time you are in the area you will choose to stay with us again.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Lamplighter Inn & Conference Centre

Property: Best Western Plus Lamplighter Inn & Conference Centre
Address: 591 Wellington Rd, London, Ontario N6C 4R3, Canada
Phone Number:
Region: Canada > Ontario > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in London
#3 Romantic Hotel in London
#6 Business Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Plus Lamplighter Inn & Conference Centre 3*
Number of rooms: 172
Official Description (provided by the hotel):
The BEST WESTERN PLUS Lamplighter Inn is unequivocally the finest Hotel and Conference Centre in Southwestern Ontario. Here you will find a complete spectrum of first class accommodations and Conference, Meeting and Banquet facilities.At the heart, is the spectacular atrium, a multi-tiered oasis of natural beauty under a retractable glass canopy. Be transported to a year round tropical paradise where the sun glistens off the sparkling blue waters of the award winning swimming pool.The BEST WESTERN PLUS Lamplighter Inn & Conference Centre also sets high standards in room appointments, focusing on flexibility and comfort. Choose from Executive Suites, Traditional bedrooms, or romantic retreats with a double Jacuzzi and cozy gas fireplace ... more   less 
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Also Known As:
Best Western Plus Lamplighter Inn And Conference Centre Hotel London
Best Western Lamplighter Hotel
Best Western London
London Best Western
Best Western Plus Lamplighter Inn & Conference Centre London, Ontario

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