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Best Western Plus Lamplighter Inn & Conference Centre
Ranked #3 of 41 Hotels in London
Certificate of Excellence
Kawartha Lakes, Canada
Level 6 Contributor
313 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
“Very Nice!”
Reviewed 20 March 2014

Had to spend one night in London for business and was booked into this hotel. When we checked in, the front desk staff was very helpful and even gave me an upgrade to a larger room. Rooms were spacious but I really didn't care for the layout of my upgraded room. I much preferred the standard room layout that my co-workers received. The upgraded room had the jacuzzi tub, shower stall and sink as part of the main room. What was really odd was the shower stall was directly across from the door to the room --and that door had a peephole. Just made me a bit uncomfortable. Rooms are nicely decorated. Bed was comfy with nice bedding. We didn't use the pool area but it's very nice,including a water slide.

Room Tip: Room 182 is right near an entrance door and the room door rattles whenever some enters or exits the...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LastMango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 28 March 2014
Thank you very much for taking the time to tell us about your experience at the Lamplighter Inn on TripAdvisor! We are happy to hear that you found your bed to be comfortable and the front desk staff to be friendly and helpful! To address your concern regarding the peephole across from the shower, we can assure you that peepholes are designed for one-way viewing (from inside the room to the hallway) and I have personally checked to ensure nothing can be seen from the hallway inside the room. I hope that eases your mind! The room you stayed in has a fireplace and Jacuzzi as well as a more modern open layout which is not everyone’s preference especially when travelling on business, and if you let the front desk know that you prefer a standard room they will be happy to oblige to the best of their ability. Thank you once more for your review, and we hope you will return the next time you are in London!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (182)
Date | Rating
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English first
ontario
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 March 2014

We've stayed at better hotels before. The guest room was just ok; dated but they have tried to spruce things up. The pool area was fun, but way too over crowded and then they 'locked' their guests in and out of the pool area, not very impressive! Beds are not very comfortable, and there were pleanty of pillows but not good quality!

  • Stayed March 2014, travelled with family
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank MAMAP62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 28 March 2014
Thank you for taking the time to share your feelings about your recent stay at our hotel. We are sorry that you seemed to be underwhelmed with our rooms and amenities. Over March Break we are a very popular spot for families with young children and as a result our pool does tend to be quite busy during this particular week. We are extremely diligent with regard to our guest’s safety in the pool and we do close the doors to the pool area as a “crowd control” measure when the pool is at maximum capacity. We do have procedures in place in case of an emergency which will see that this is undone very quickly.
We are sorry that you did not find our beds or pillows to be very comfortable. We understand that mattress and pillow preferences vary from person to person, and in light of this we do offer Tempur-Pedic mattresses in the south wing of the hotel and we are happy to provide different pillows to our guests on request.
Thank you once more for giving us the opportunity to address your concerns, we sincerely appreciate your input.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Welland, Canada
Level 4 Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 March 2014

I have stayed here many times for quick family trips. I have a younger brother and we always book here because of the water park. It is close to anything you could need for dinner and going out at night. I highly recommend this hotel for people of all ages who like to relax and get away.

  • Stayed December 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 21 March 2014
Thank you so much for recommending the Lamplighter Inn as a great place to relax and get away! We are so happy to hear that you and your family enjoy our waterslide and pool as well as our convenient location. We look forward to welcoming you back in the future!
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london, Canada
1 review
Reviewed 18 March 2014

the staff was so nice and helpful, the kids had a blast in the amazing mountain waterslide and pool, and the beds are the most comfortable Ive ever had in a motel, very clean and patio doors to a roof top patio! great lounge were you can sit and watch the kids play, I am definitely staying again and this time for 2 nights

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 21 March 2014
Thank you so much for taking the time to review your recent stay at the Lamplighter Inn! We love hearing when our guests had a fun and comfortable stay at our hotel, and we are thrilled to hear that you plan on staying for longer next time! We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarnia Ontario Canada
Level 5 Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 12 March 2014

The warmth and tropical appeal of this location beckoned to us and we decided to stay on Christmas day after having dinner in London with family. We have been here before, visiting friends who had a second floor room, and we loved sipping wine on their balcony in the warmth under the palms! It seemed like such an escape from the ordinary, and it was! When we came we mistakenly took a ground floor room thinking that access to the pool would be better here. We totally forgot about all of the children and all of the noise at that level!! We could not sleep in at all because hotel staff rolls huge carts on the stone flooring and it honestly sounds like a jet liner taking off! This is unavoidable. This was a mistake on our part, not on the part of the hotel. We now know that the second floor is best for getaway vacations. The first floor is for families that get up super early with young kids. The noise from the pool area prevents relaxation for older people who are just seeking calm relaxation. This is a lovely place, and we will go again, but stay on the higher level and select times that would be more conducive to relaxation.

Room Tip: If you want peace and an escape stay off of the ground floor.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank MmeMinou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 21 March 2014
Thank you very much for your kind comments about our hotel, and we are very happy to hear that you find us to be a lovely spot for a getaway! You are correct, we are a popular spot for families with children given our amenities including our pool and waterslide as well as our games room. We appreciate your tip to anyone looking for a quieter getaway, and while we are not able to guarantee a particular floor, we always do our best to accommodate these types of requests and are more than happy to do so when able. Thank you once again and we look forward to welcoming you back for your next getaway!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
toronto, ontario
Level 4 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 11 March 2014

Recently stayed 3 nights in early March with a large conference. Check in was quick and efficient, the front desk was extremely courteous and organized, and easy to get a hold of to make any changes to our group reservation. Thank you to Josh and Wendy and the other front desk staff. They were able to quickly accommodate all of our room requests (got us microwaves, etc.) The rooms although dated were well maintained (no dust bunnies under the bed). Beds were super comfortable, extra pillows, sheets, etc. in the room.
Conference wait staff were superb - extremely courteous and personable. Conference centre food was great.
Pool area was well maintained and cleaned daily.
Shelly's restaurant was great value - food was good and the service staff (Natalie) was fantastic. One morning it was busy, but the hotel manager stepped in and helped clear tables, take payments, chat with customers, etc.
Only recommendation would be to improve fitness area; compared to other hotels with conference facilities this area of the hotel falls short.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank justbeachin'
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 21 March 2014
Thank you very much for this fantastic review of your recent stay at the Lamplighter Inn! We will be sure to pass along your kind words to the staff, and we will also take your comment regarding the fitness room into consideration. Thank you once again for your input and we hope to welcome you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Welland
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 March 2014

Big bright lobby when you walk in. Girl at the counter was busy, but she looked up to let me know she saw me!! A real pain getting to my room as they don't have an elevator in the back, but they are putting one in. My room was on the 2nd floor, facing the water slide - it was very quiet, i'd ask for that room on my next stay. Great places to eat within a $7 cab ride - you can't beat that!! the onsite restaurant was also good, however not good if you only have an hour to eat.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank WellandHospitality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 5 March 2014
We are so happy to hear that you enjoyed your stay with us! We sincerely appreciate you taking the time to post this review, and we will certainly to our best to get you in the same room when you return! Thanks again, and we hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Lamplighter Inn & Conference Centre

Property: Best Western Plus Lamplighter Inn & Conference Centre
Address: 591 Wellington Road S., London, Ontario N6C 4R3, Canada
Phone Number:
Region: Canada > Ontario > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in London
#3 Romantic Hotel in London
#6 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Lamplighter Inn & Conference Centre 2.5*
Number of rooms: 172
Official Description (provided by the hotel):
The BEST WESTERN PLUS Lamplighter Inn is unequivocally the finest Hotel and Conference Centre in Southwestern Ontario. Here you will find a complete spectrum of first class accommodations and Conference, Meeting and Banquet facilities.At the heart, is the spectacular atrium, a multi-tiered oasis of natural beauty under a retractable glass canopy. Be transported to a year round tropical paradise where the sun glistens off the sparkling blue waters of the award winning swimming pool.The BEST WESTERN PLUS Lamplighter Inn & Conference Centre also sets high standards in room appointments, focusing on flexibility and comfort. Choose from Executive Suites, Traditional bedrooms, or romantic retreats with a double Jacuzzi and cozy gas fireplace ... more   less 
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Also Known As:
Best Western Plus Lamplighter Inn And Conference Centre Hotel London
Best Western Lamplighter Hotel
Best Western London
London Best Western
Best Western Plus Lamplighter Inn & Conference Centre London, Ontario

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