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“Insensitive and Unyielding Service”

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Best Western Plus Lamplighter Inn & Conference Centre
Ranked #2 of 41 Hotels in London
Certificate of Excellence
Reviewed 3 May 2014

We recently spent an evening at the Lamplighter. The room was average at best, certainly not worth $200 per night. Not even close. Not dirty per se, but far from spotless either. The room was also somewhat dated. I was there for work and chose to bring my family. In the middle of the night my daughter woke up with a fever. She was vomiting approx every half hour with a very high fever. We called to ask for late checkout and were extended until 12pm. As I was required to work in the morning and my meeting ran late, my wife asked for a 1 hour extension beyond this. The manger refused, which forced my wife, sick daughter and son to wait in the car for my return at 1pm, followed by a 2 hour drive back to the GTA with a very sick child. Busy or not, the hotel could have made arrangements to allow my family some additional comfort while they waited for me to return. They chose not to. Rest assured, if we ever go to London again, we will NOT be staying at the Lamplighter.

  • Stayed: May 2014, travelled with family
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Thank Dan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this reviewResponded 8 May 2014

Thank you very much for your comments and feedback, we appreciate you letting us know about your experience at our hotel. The hotel was sold out on the day of your departure and when this is the case it is standard practice for the front desk to extend departures no later than 12 noon. Having said that, we completely understand your thoughts regarding showing more empathy and have spoken with our Guest Services Manager to review with the Agents that in some cases exceptions can and should be made if at all possible. We are terribly sorry that the exception was not made in your case and that this caused your family discomfort.
We also want you to know that we have addressed your housekeeping issues with our Housekeeping Manager for follow up.
We sincerely apologize that your experience at our property was a negative one. What you have described is not in keeping with our usual standards of service at all, and we do hope that you will give us another chance to experience this for yourself.

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853 - 859 of 1,158 reviews

Reviewed 27 April 2014

I would rate this hotel 5 if it wasn't for the price. We paid $180 for 2 double bed facing atrium room. The room is spacious and clean. The balcony facing the atrium/pool was a nice bonus (although you need to pay extra for this upgrade). The pool is decent size and the water slide was just the right size for younger kids (mine is age 7 she thoroughly enjoyed it!). We dined at the restaurant and on Saturday night they have roasted chicken special (all you can eat!) for $14.95. We also tried the Easter special and Kids menu; both were surprisingly good too! All in all, a very affordable restaurant with good quality.
Will we stay at this hotel again? Probably; if only they have special price for the room.. then definitely, we would stay again!

  • Stayed: April 2014, travelled with family
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Thank Mrslam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this reviewResponded 8 May 2014

Thank you very much for taking the time to review your recent experience at the Lamplighter Inn! We are very glad that you and your family enjoyed your atrium view room, our water slide and your meals in Shelly’s Tap & Grill! We do offer special promotional rates on our guest rooms from time to time so we hope you keep an eye out for the next one. If you “like” us on Facebook you will be one of the first to know! Thanks again and we hope to see you back soon!

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Reviewed 26 April 2014

Very high quality Hotel with exceptional service. A jem amongst stones. I found the Bed a little hard but I have arthritis in both hips. I should have brought my Memory foam. The Restaurant is very goo as well We had Filet that didn't cost an arm and a leg that was done exactly to our requests.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank pandbyNovaScotia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this reviewResponded 8 May 2014

Thank you very much for this lovely review of the Lamplighter Inn! We are so happy that you were impressed with our property and Shelly's Tap & Grill. If you have occasion to visit us again in the future we recommend that you request a room with a Tempur-Pedic mattress – all of our rooms in the South wing are equipped with them and you may find it more comfortable. Thank you once more for taking the time to write this kind review, and we hope to see you soon!

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Reviewed 16 April 2014

My wife and I stayed at Best Western Lamplighter Inn April 13/2014 for our anniversary. We love the hotel. Everything there was so nice. We definitely will stay there again. We are even thinking of going there once a month to relax.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Enoch G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this reviewResponded 22 April 2014

Happy Anniversary! We are so thrilled that you enjoyed your stay with us and love our property. We have guests who visit regularly for exactly the same reason! Ask about our various room types if you haven’t already. There is sure to be one that will become your favourite!
Thank you for taking the time to post your review!

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Reviewed 15 April 2014

My husband and I stayed here. The room was beautiful and spacious. Comfy beds and pillows. The room had a fire place, which was nice. Would would stay there again if we had the chance. Great location with plenty of restaurants in the area. But staying at the restaurant in the hotel was good too. Nice to have the option of a full restaurant, not like some of the other hotels in the area.

  • Stayed: January 2014
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Thank T_Rizk1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this reviewResponded 22 April 2014

Thank you for your review of our property. It’s wonderful that you enjoyed our facilities, guest rooms and restaurant. Shelly’s Tap & Grill is open 7 days a week for All-Day Breakfast, Lunch and Dinner. We also have Shelly’s Lounge which is a great spot for cocktails, snacks or even a full meal until later in the evening. The hotel is very centrally located close to 401 access but also to Downtown London. We are very happy that you enjoyed your spacious guest room with comfy bed, pillows and fireplace! Looking forward to welcoming you back anytime!

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Reviewed 14 April 2014 via mobile

Our family planned a little getaway as this is a central location for all of us. Great spot for kids; big small and adult alike!

Staff are friendly and go out of their way to ensure you enjoy!

Rooms are clean, spacious with a variety of styles. Family suites for larger families, balcony rooms over the pool and some with jacuzzis!!!

The hidden gem here is the Atrium. Home to numerous tropical plants, waterfalls, koi fish pond and of course the pool and waterslide!!!!

Stayed: April 2014
Thank Happywandererz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this reviewResponded 22 April 2014

What a nice review! Thank you for taking the time to share your experience at the Lamplighter Inn! We are very happy that you and your family enjoyed your visit to our hotel. It’s wonderful that you were able to learn about and hopefully experience some of our varied room types. The Tropical Atrium is definitely one of the focal points of our hotel. The tropical gardens, waterfall, swimming pool and 140 foot waterslide all contribute to a totally unique experience in London! We look forward to welcoming you and your family back in future!

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Reviewed 13 April 2014

Used my Airmiles for a one night stay in London. Cost me 1335 points then $30 cash in taxes. It was a good deal.The location is good. It is close to downtown and the highway and right across from one of the hospitals. I was a little worried about noise because they were just starting a wedding in the lobby when we arrived around 2pm. We were going to a party that night and got back at midnight. The wedding was still in full force in their ballroom. We were upgraded to a King suite with a separate sitting area with another big screen TV. There was a door to the hallway from the atrium type lobby to the hotel rooms which apparently was excellent at blocking the noise because we didn't hear a thing. Even in the morning , they had a Magic show event with tons of families in the lobby and we never would've known it because again, we never heard a thing.

The check in was fast and easy. Although we didn't go in their restaurant it looked nice and modern and I definitely would've gone for a drink if we weren't already at a party all night.
The rooms were clean and spacious and could've easliy accommodated a family. They had a tub and separate shower stall.-all clean. Nice blackout drapery and French doors that separate the seating area from the bedroom. I hear the pool is pretty good to although we didn't use the wrist bands they gave us to access it.
I would definitely stay here again. Great value with free parking.

Room Tip: Third floor was definitely quiet
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  • Stayed: April 2014, travelled as a couple
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Thank Kelly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this reviewResponded 22 April 2014

Thank you very much for taking the time to post a review of your recent stay with us! It is nice to hear that you had an enjoyable visit to our hotel, and that despite it being a busy weekend with functions you were able to enjoy quiet as well.
We look forward to welcoming you back again in future. Hopefully you will have a chance to enjoy Shelly’s Tap & Grill and our Atrium Pool and Waterslide on your return!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Lamplighter Inn & Conference Centre

Address: 591 Wellington Rd, London, Ontario N6C 4R3, Canada
Phone Number:
Region: Canada > Ontario > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in London
#3 Romantic Hotel in London
#6 Business Hotel in London
Price Range: £78 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Lamplighter Inn & Conference Centre 3*
Number of rooms: 172
Official Description (provided by the hotel):
The Best Western Plus Lamplighter Inn is unequivocally the finest Hotel and Conference Centre in Southwestern Ontario. Here you will find a complete spectrum of first class accommodations and Conference, Meeting and Banquet facilities. At the heart is the spectacular atrium, a multi-tiered oasis of natural beauty under a retractable glass canopy. Be transported to a year round tropical paradise where the sun glistens off the sparkling blue waters of the award winning swimming pool. The Best Western Plus Lamplighter Inn & Conference Centre also sets high standards in room appointments, focusing on flexibility and comfort. Choose from Executive Suites, traditional bedrooms, or romantic retreats with a double Jacuzzi and cozy gas fireplace. ... more   less 
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Also Known As:
Best Western Plus Lamplighter Inn And Conference Centre Hotel London
Best Western Lamplighter Hotel
Best Western London
London Best Western
Best Western Plus Lamplighter Inn & Conference Centre London, Ontario

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