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Best Western Plus Lamplighter Inn & Conference Centre
Ranked #4 of 41 Hotels in London
Certificate of Excellence
Ancaster, Canada
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“fabulous hotel”
5 of 5 bubbles Reviewed 23 May 2014

we had a family night here after an adventure on the tree top trekking course at Boler Mountain, just 15 minutes away. the entire family loved this hotel; we booked online directly with the hotel and selected the family package. everything was great; easy check in, friendly staff and the pool/atrium area is amazing; worth the money for a room with a balcony facing the atrium. room was clean, comfortable and modern. we will definitely come again when we are in the London area.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank happytrails040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 29 May 2014
Thank you very much for taking the time to post your review. We are thrilled that you enjoyed your visit to our hotel! It was great that you were able to enjoy a positive family experience both at Boler Mountain and at our hotel. We look forward to welcoming you back any time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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898 reviews from our community

Traveller rating
    563
    224
    65
    31
    15
See reviews for
473
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (174)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Owen Sound, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 May 2014 via mobile

My wife and I just got married and wanted a quick little getaway. We have been here before and it is one of the best hotels at which we have stayed. The balcony view overlooking the pool is fabulous. The updated lobby looks phenomenal and Shelly's has amazing food. I'm personally a fan of going to Toronto but this hotel keeps pulling us back to London. Rooms are always clean, staff are courteous, and parking is abundant. Close to restaurants and malls! Keep up the excellent work! Can't wait to go back!

Stayed May 2014, travelled as a couple
Helpful?
1 Thank mattyO54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 24 May 2014
Congratulations to you both! Thank you very much for taking the time to post a review after your stay with us. We are so pleased that you enjoyed your experience, our property and our restaurant. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miramichi, Canada
Level Contributor
110 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

This hotel is great for a family weekend. Conveniently located near shopping and close to the 401. The food in the restaurant is hit and miss, but the breakfast special of $5.25 for 2 eggs, bacon and sausage and home fries or pancakes is a good price. We always stay in the suites and with 2 families travelling together it is good to get adjacent rooms because the doors are at a bit of an angle so you can go between rooms without going into the actual hallway. I like that the rooms have a separate bathtub and a shower stall and a separate sink area. Also, the windows open so you can get fresh air. There are rooms overlooking the pool area with balconies which would be great if you wanted to spend a lot of time in the pool area and the atrium / waterfall/ koy pool is very nice.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Aceone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 17 May 2014
Thank you for your review! We are pleased that overall you enjoy our Hotel and Amenities and make it a destination for your family and friends. The location of our hotel is very central as you mentioned. We are close to the 401, downtown, shopping and medical facilities. Our complimentary hospital shuttle that runs Monday to Friday 8am to 4pm also comes in handy for those that are not familiar with London and the very large medical facilities that can be complicated to navigate.
Our “Wake Up” Breakfast special for $5.25 is available Monday to Saturday until noon but breakfast is available all day along with daily specials 7 days a week! We are sorry that you found your experience to be a little hit and miss but thank you for your comments that we can address that with the restaurant.
We have many different room types in the hotel. Majority of our guest rooms have a separate bathtub and shower stall and separate sink area. All windows open to fresh air unless of course you have an “Atrium View “room which opens up into our Tropical Atrium Paradise. Weather permitting the roof is always open!
Thank you again for your review. We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterdown, Canada
Level Contributor
95 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

a super nice place to stay, convienent to all of London, a super pool area for the children, and the restaurant 'Shelley's' is a hidden gem... try the rib special...delicious.. just an overall super place for the price...

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank GEJLS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 17 May 2014
Thank you for taking the time to post a review of your visit to our hotel. Our hotel is located mid way between downtown London and the 401…you are correct…convenient to all of London. We are pleased that you enjoyed our tropical atrium, pool and 140 foot water slide! Thank you for your comments on Shelly’s Tap & Grill as well. We offer daily specials 7 days a week with all day breakfast as well. Thursday nights are Rib Night but we also have Family Style Chicken Friday, Saturday & Sunday’s which is perfect for a family dinner and refills are available!
We are very pleased that you found our hotel to an overall great experience and of good value. Please come visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 5 May 2014

Had a 2 night stay here with my 6 year old while in town for a funeral. The hotel pool was awesome and perfect entertainment for my son, the fitness room looked great although never had a chance to use it. The staff was friendly and the rooms were clean, just what we were looking for.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Andrea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 17 May 2014
Thank you for taking the time to post a review for our hotel. I’m sorry that you were in town for a funeral however very happy that the hotel offered a pleasant distraction for you and your child. Thank you for your compliments on our staff and clean rooms!
We look forward to the next time you are able to visit to take advantage of all of the hotel amenities.
Your review is much appreciated!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kalamazoo, Michigan
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 4 May 2014

We recently stayed at the Best Western Lamplighter Inn. What a fabulous facility. It was one of the cleanest hotels I have stayed at - the rooms, the hallways, the atrium area, the common areas - all were immaculate. The rooms were decorated nicely, and had very clean, crisp sheets. But the most impressive was the atrium - it is like a "tropical paradise." The plants and trees are beautiful. The area overlooking the pool is quite relaxing with the sound of the waterfalls, and the koi stream just adds to the ambiance of the entire experience.

Our experience with this hotel began before we even registered. We had a flat tire (no spare) on the highway. Being from the US we had no idea where we were. I phone the hotel and Marshal Talbot, the Guest Services Manager, phoned the CAA for us and when we told him the name on the factory next to the highway where we were located, he found out our exact location to give the tow truck operator - now that's service above and beyond in my book.

The restaurant and lounge on site were also excellent - food and service were great!! Everyone at this hotel went out of their way to be helpful and friendly, and we will definitely be going back.

When we showed our adult children the pictures of the atrium, they expressed the desire to take family weekend there with their children. The pool was fabulous for kids (and adults) with the curly waterslide, and plenty of towels.

Should be rated #1!!

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Barry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 17 May 2014
Thank you so much for your review! We are so happy that you loved our property and that Marshall was able to take good care of you. Your review describes the property exactly as we intend it to be. We appreciate so much you taking the time to write such a great description of your experience and also for pointing out one of our service stars!
We look forward to welcoming you back any time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
2 reviews
2 of 5 bubbles Reviewed 3 May 2014

We recently spent an evening at the Lamplighter. The room was average at best, certainly not worth $200 per night. Not even close. Not dirty per se, but far from spotless either. The room was also somewhat dated. I was there for work and chose to bring my family. In the middle of the night my daughter woke up with a fever. She was vomiting approx every half hour with a very high fever. We called to ask for late checkout and were extended until 12pm. As I was required to work in the morning and my meeting ran late, my wife asked for a 1 hour extension beyond this. The manger refused, which forced my wife, sick daughter and son to wait in the car for my return at 1pm, followed by a 2 hour drive back to the GTA with a very sick child. Busy or not, the hotel could have made arrangements to allow my family some additional comfort while they waited for me to return. They chose not to. Rest assured, if we ever go to London again, we will NOT be staying at the Lamplighter.

  • Stayed May 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Dan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fanofhotel, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review, 8 May 2014
Thank you very much for your comments and feedback, we appreciate you letting us know about your experience at our hotel. The hotel was sold out on the day of your departure and when this is the case it is standard practice for the front desk to extend departures no later than 12 noon. Having said that, we completely understand your thoughts regarding showing more empathy and have spoken with our Guest Services Manager to review with the Agents that in some cases exceptions can and should be made if at all possible. We are terribly sorry that the exception was not made in your case and that this caused your family discomfort.
We also want you to know that we have addressed your housekeeping issues with our Housekeeping Manager for follow up.
We sincerely apologize that your experience at our property was a negative one. What you have described is not in keeping with our usual standards of service at all, and we do hope that you will give us another chance to experience this for yourself.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Lamplighter Inn & Conference Centre

Property: Best Western Plus Lamplighter Inn & Conference Centre
Address: 591 Wellington Rd, London, Ontario N6C 4R3, Canada
Phone Number:
Region: Canada > Ontario > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in London
#3 Romantic Hotel in London
#6 Business Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Plus Lamplighter Inn & Conference Centre 3*
Number of rooms: 172
Official Description (provided by the hotel):
The BEST WESTERN PLUS Lamplighter Inn is unequivocally the finest Hotel and Conference Centre in Southwestern Ontario. Here you will find a complete spectrum of first class accommodations and Conference, Meeting and Banquet facilities.At the heart, is the spectacular atrium, a multi-tiered oasis of natural beauty under a retractable glass canopy. Be transported to a year round tropical paradise where the sun glistens off the sparkling blue waters of the award winning swimming pool.The BEST WESTERN PLUS Lamplighter Inn & Conference Centre also sets high standards in room appointments, focusing on flexibility and comfort. Choose from Executive Suites, Traditional bedrooms, or romantic retreats with a double Jacuzzi and cozy gas fireplace ... more   less 
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Also Known As:
Best Western Plus Lamplighter Inn And Conference Centre Hotel London
Best Western Lamplighter Hotel
Best Western London
London Best Western
Best Western Plus Lamplighter Inn & Conference Centre London, Ontario

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