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“large Bright check-in area in a smaller Sheraton”

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Four Points by Sheraton London
Ranked #5 of 41 Hotels in London
Certificate of Excellence
Reviewed 11 March 2013

The check-in area was beautiful (Wedding picture worthy). The room was very nice but could use a little more detail to bathroom floor (swiffer it).

The only down to this room/hotel is that the beds are double not Queen!

this hotel and many others need to have better lighting, I would like to hit a wall switch
and have over head light come on in the bedroom area! just my thought! what is your view?

  • Stayed: March 2013, travelled with family
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2  Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
georgethomas1210, Director at Four Points by Sheraton London, responded to this reviewResponded 14 March 2013

Hi Mary L,
Thank you for your feedback regarding your recent stay with us. We are excited to inform you about the recent renovations. We are updating all our rooms and suites and once complete, we will have no more Double beds as they will all be converted into Queen and King sized beds. There are new lighting fixtures as well and a much brighter entrance to your room.
We look forward to welcoming you back to our hotel so that you can experience all the new changes as 40 rooms have just been completed.

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Reviews (547)
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418 - 424 of 547 reviews

Reviewed 1 March 2013

Stayed 2 nights for business. Stayed in a very nice, very clean suite. Service was prompt and friendly. The only issue I encountered was service at in "Vic's on Wellington" which is their in house restaurant (which I will review separately) and had unbelievably bad breakfast and lunch service. They are not putting enough staff on to be able to get your meals in an organized, timely manner. For lunch we had 20 reserved and they still did not had staff planned for this....Better plan on the buffet if you want to eat your meal and not get as annoyed. On a more positive note: Bentley's Lounge inside the Four Points, serves food that is cooked in Vic's but had outstanding service and the food was awesome. Also on Wednesdays from 5 - 6:30 pm they have "Brews and BBQs" where they feature 2 beers and 2 wines which you can sample for free along with appetizers. What a great way to end a long day in conference!
Hotel = great. Lounge = great. Restaurant = Subway and many other food locations nearby!

  • Stayed: February 2013, travelled on business
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2  Thank Nasus Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
georgethomas1210, Director at Four Points by Sheraton London, responded to this reviewResponded 14 March 2013

H Nasus Y,
Thank you for your feedback. We are thrilled that you participated in our Wednesday night - Best Brews and Bar BQ. Our Chef plans wonderful treats every Wednesday. Coupled with our Best Brews to enjoy a cold one on us, we look forward to welcoming you back on your next visit to London. We have recently completed another phase of renovations. Please experience our new Superior King Room and our Superior Two Queen Room. Cheers and thank you again!

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Reviewed 26 January 2013

The room was very clean and comfortable, didn't stay long enough to experience some of the hotel amenities. The hotel is situated in a great location just off of Hwy.401. Several good places to eat and shop locally.

  • Stayed: January 2013, travelled with family
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2  Thank MisterDOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
georgethomas1210, Director at Four Points by Sheraton London, responded to this reviewResponded 27 January 2013

Hi MisterDOntario,

Thank you for your comments and feedback. We look forward to welcoming you back to our hotel on your next trip to London.

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Reviewed 20 January 2013

The lobby is very nice and the breakfast buffet was really good.
It was a business trip (7 nights) my room was very small and didn't have a desk.
I asked for a room with a desk to do my work, they gave me another room, it was ok for the first 2 nights, after that I did not have wi-fi connection, had to call help support and was on the phone for over an hour and they couldn't solve the issue, I had to work on the lobby.
Cleanliness was very poor.
there was hockey tournament that weekend and parents/kids were super loud outside my room.
I was very disappointed.

  • Stayed: January 2013
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2  Thank Rocarem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
georgethomas1210, Director at Four Points by Sheraton London, responded to this reviewResponded 27 January 2013

Hi Rocarem,

We appreciate your comments and glad you enjoyed the sumptuous buffet offerings at our signature restaurant - Vic's on Wellington.
We sincerely regret that part of your stay with us did not meet your expectations. We understand that there was a temporary technical glitch with our internet service provider. They have given us evey assurance that adequate measures have been taken to ensure that this specific issue does not happen again.
We have also addressed the issue of cleanliness with our Housekeeper and additional training is underway.
Also at our hotel, all individuals associated with sports teams are provided with a communique at the time of arrival, that specifically addresses conduct and decorum at the hotel, as well as consequences for any misbehaviour. Our security personell as well as Management staff present, address each and every such situation as warranted.
We care about our guests and their experiences at our hotel, and trust that you would give us the opportunity of being of service on your next visit to London.

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Reviewed 6 January 2013

Have stayed here several times on both business and pleasure while in the London area, and will continue to return. Excellent service by the front desk staff, and received a complimentary upgrade to a suite without asking. Rooms are always clean and spacious, comfortable beds. Had not been back to this hotel in over a year and was impressed by the renovations. Lobby is very impressive. Good value for the money.

  • Stayed: January 2013, travelled as a couple
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3  Thank Pete483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
georgethomas1210, Director at Four Points by Sheraton London, responded to this reviewResponded 14 January 2013

Hi Pete 483:

Thank you very much for your comments. We look forward to welcoming you back to our Hotel.

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Reviewed 4 January 2013

I stay here regularly on business and the best thing I like is the consistently great service. Great people to deal with who really go out of the way for regular guests. The November Gala was an excellent example with terrific service and food to celebrate the new lobby/conference rooms and the next phase of renovations. They are now updating the back 40 rooms and working forward. If you want the best rooms in the house its best to pay a little extra and stay in the Tower rooms as I always do.The tower is the newest part and less likely to be filled with sports teams which is a hassle anywhere you stay. If people are too noisy or distruptive, call the front desk and they will take care of it which I've only had to do once in 5 yrs. Food has always been great and the menu has improved a bit with the menu change to Vic's Restaurant. The lounge is a relaxing place to hang out and even better if you stay Wednesday's when the Managers Reception is going. Still overdue is a bump up to Sheraton status....just add a concierge after the renovations and it would be a big plus for SPG fans.

Room Tip: The Tower section rooms are the newest and nicest. Closest to the Hwy but street noise was never a p...
  • Stayed: November 2012, travelled on business
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5  Thank TM643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
georgethomas1210, Director at Four Points by Sheraton London, responded to this reviewResponded 14 January 2013

Hi T M

Thank you very much for your feedback. We look forward to welcoming you back to our property and please let us know if there is anything else that we can do to make your stay more enjoyable. We will be continuing with our Manager's Weekly Receptions on Wednesday Night. See you soon.

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Reviewed 4 December 2012

Our daughter's hockey team (14 rooms) booked this hotel for a 2 nite tournament stay. We booked the suites in the tower - 1 king & pullout sofa in separate living room OR 2 doubles plus sofa in separate living room, both types had sliding doors between bedroom and living room, 2 bathroom sinks - one inside with tub and toilet, one outside, two entrances to bathroom, 2 tv's, a desk & chair, large comfy chair, microwave and fridge, free wifi. They asked when we checked in how many devices we had and ensured we received one code per device. Rooms were clean and neat. The suites were great for socializing - plenty of room for many in the room.
Its a bigger hotel than it looks, and has regular rooms plus the suites. We didn't see the regular rooms so can't comment on those.
Coffee bar in hotel served Starbucks (not a full Starbucks - limited menu only) - Great service from Alice - Thanks!
Lobby seating area was very nice with comfy furniture. Thanks to front desk staff & booking staff Jan & Laura for all their help!
Breakfast buffet was very good (not included - pay extra). Omelettes made to order were excellent.
Nice big pool - great with lots of teams plus a conference booked in. Sauna in the bathroom/ changeroom, no hot tub.
Everyone was impressed with the hotel itself plus its location. Many restaurants were walking or short drive distance. Mall right across the street. Very convenient to all.
We got a great group rate. I don't know what the regular rate would be so I can't comment on normal value.

Recommendations for improvement - 1) put an ice machine and vending on every floor - we were on 4 (Starwood preferred floor) and had to go to 1 for ice. 2) put in regular 4 cup coffee makers so we can use our own (stronger!) coffee and make more than one cup at a time. The one cup brewers with little packets of coffee aren't the best.

  • Stayed: November 2012, travelled with family
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2  Thank OakvilleMomto2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
georgethomas1210, Director at Four Points by Sheraton London, responded to this reviewResponded 14 January 2013

Hi OakvilleMomto2,

Thanks for your comments. We look forward to welcoming your Group back again, the next time you are in London.

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Additional Information about Four Points by Sheraton London

Address: 1150 Wellington Rd, London, Ontario N6E 1M3, Canada
Phone Number:
Region: Canada > Ontario > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in London
#8 Business Hotel in London
#11 Romantic Hotel in London
#12 Family Hotel in London
Price Range: £73 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton London 3*
Number of rooms: 181
Official Description (provided by the hotel):
With a large variety of guest rooms and over 18,000 square feet of meeting space, our hotel is the ideal place to stay for both business or leisure. Our unique location puts you within minutes of downtown, the 401 and across from White Oaks Mall. Enjoy a fresh meal at Vic's On Wellington or a Best Brew at Bentley's Lounge and take advantage of our on-site fitness centre and indoor heated pool. ... more   less 
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Also Known As:
Four Points By Sheraton London Hotel London
4 Points By Sheraton London
Sheraton London
Four Points London
London Sheraton
London Four Points
Four Points By Sheraton London Ontario

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