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“Horror story”

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Four Points by Sheraton London
Ranked #5 of 41 Hotels in London
Certificate of Excellence
Reviewed 28 January 2014

This place is the absolute worst place in london to stay at. Unless you like being treated poorly

We stayed here 7 days

When we got there they put us in the middle of a minor hockey league tournament the kids were going hard in the hallways and the staff of the hotel said oh well

Than on the monday we woke up to construction right next to us, so i went out for a cigarette and the const worker was out there too he told usw that the hotel was told not to put anyone in that wing....we complained and the front desk staff said oh well, they didnt even bother offer to move us

Room Tip: Stay away this place is a joke
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  • Stayed: December 2013, travelled as a couple
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2  Thank DCaron901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki_Por, Guest Relations Manager at Four Points by Sheraton London, responded to this reviewResponded 24 February 2014

Thank you for your feedback regarding your recent stay with us. When caring guests take the time to let us know that we have fallen short of expectations, we know that we have to try harder. We sincerely regret the inconveniences that you faced during your stay and hope that you would give us another opportunity to showcase our newly renovated rooms and suites. As with the brand new product offering, additional training for all our frontline service associates is being implemented with a focus on connecting with our guests. As a valued guest, we would encourage you to visit our website to keep you updated on the progress of our renovations. We look forward to welcoming you back to our hotel if your travel plans bring you to London, Ontario and give you every assurance that you will have an enjoyable stay with us.

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Reviews (578)
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406 - 412 of 578 reviews

Reviewed 13 January 2014

Stayed for two nights - night staff were friendly and welcoming. Room was recently renovated. Fresh and relaxing decor. Starbucks coffee in the lobby. Great cable/movie options. In room coffee (mediocre), refrigerator (old salad found in there), but pleasing and very comfortable room. Staff did not offer me the 20% discount for the buffet because I used points. White Oaks Centre across the street and big box stores all around. A few minutes north of the 401 on Wellington, about 5-6 km from downtown London and about 10 km from University of Western Ontario - all of which worked well for me. LOTS of kids running around the hotel because of hockey tournaments but noise was not an issue.

  • Stayed: January 2014, travelled with family
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4  Thank afh-Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2014

We came in for the night to try this hotel out; as we travel to London frequently on business. We were surprised how spacious, airy and well lit the lobby is, it's like walking in a 5-star hotel. The rooms are pretty much consistent with other Four points in and around Ontario, always kept clean, gorgeous finish.

  • Stayed: January 2014, travelled on business
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4  Thank Erik R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014

The new rooms look great and eventually the whole hotel will enjoy the new look. Service is consistently high quality. Its an enjoyable and friendly place to stay. Nice to see the professional effort to decorate for the Christmas season.

Although I stay there often I rarely eat off site because Vic's Restaurant and the Lounge provide great service and food quality is very good.....plus you earn more SPG points !

Occasionally the room cleaner's may miss something but Management makes a genuine effort to make it right which is what it is all about....listening to customers and taking corrective action.

Room Tip: Since this Hotel is quite sprawling ask for a room closer to the Lobby if mobility is an issue.
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  • Stayed: December 2013, travelled on business
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3  Thank TM643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie K, Guest Relations Manager at Four Points by Sheraton London, responded to this reviewResponded 23 January 2014

Thank you for your recent review. We are pleased to hear that you had an enjoyable stay with Four Points by Sheraton London. Our full hotel renovation is nearly completed and we are happy that you were able to experience our new and improved look. If your travels bring you to the area in the future, we would love to welcome you back. Take care!

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Reviewed 18 December 2013

Our annual staff Christmas party was held at the Four Points by Sheraton London and it was excellent! The room was decorated festively and beatifully, and all of the staff were very friendly and courteous. The food was delicious, and all of our allergy restrictions were handled with great care. Would recommend to anyone looking for an event venue.

  • Stayed: December 2013, travelled on business
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3  Thank an0n87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie K, Guest Relations Manager at Four Points by Sheraton London, responded to this reviewResponded 30 December 2013

Thank for taking the time to share your recent experience with Four Points by Sheraton London. Our culinary team is thrilled to hear that you enjoyed your holiday party with us. We hope that you have a wonderful new year. Take care!

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Reviewed 15 December 2013

I have to say I want one of those beds. Everyone was very helpful and friendly. The rooms clean and very well decorated. Shopping Mall within walking distance. Easy to find.We could have used a couple of extra towels and I'm sure they would have been brought but we didn't bother to ask.Heating unit a bit noisy. Would go back in a heartbeat especially if I were able to sleep in.

  • Stayed: December 2013, travelled with friends
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2  Thank Britt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2013

We had an amazing time at this hotel...location- nice and close to the 401, clean, beautiful suites, excellent service, amazing restaurant-great service and food, comfortable beds, starbucks located in the hotel...beautiful , will definitely be back

Room Tip: We stayed in the spacious suites, worth the extra cost(which is minimal)
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  • Stayed: December 2013, travelled on business
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2  Thank Janet L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie K, Guest Relations Manager at Four Points by Sheraton London, responded to this reviewResponded 16 December 2013

Thank you kindly for staying at Four Points by Sheraton. Our team is very happy to hear that you had such an enjoyable stay with us. If your travels bring you to the London area in the future, we would love to see you again. Take care!

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Additional Information about Four Points by Sheraton London

Address: 1150 Wellington Rd, London, Ontario N6E 1M3, Canada
Phone Number:
Region: Canada > Ontario > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in London
#11 Romantic Hotel in London
#12 Family Hotel in London
Price Range: £73 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton London 3*
Number of rooms: 180
Official Description (provided by the hotel):
With a large variety of guest rooms and over 18,000 square feet of meeting space, our hotel is the ideal place to stay for both business or leisure. Our unique location puts you within minutes of downtown, the 401 and across from White Oaks Mall. Enjoy a fresh meal at Vic's On Wellington or a Best Brew at Bentley's Lounge and take advantage of our on-site fitness centre and indoor heated pool. ... more   less 
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Also Known As:
Four Points By Sheraton London Hotel London
4 Points By Sheraton London
Sheraton London
Four Points London
London Sheraton
London Four Points
Four Points By Sheraton London Ontario

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