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“Very basic but not horrible for a night”

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Quality Suites London
Ranked #20 of 41 Hotels in London
Ashland, KY
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Very basic but not horrible for a night”
Reviewed 15 April 2012

When booking a hotel for a one night stay that's just a quick place to sleep I look for only a couple of things...clean, inexpensive, comfy bed and maybe free breakfast to save time and. Only the next morning. This fit that bill and sufficed fine. We checked in really late, like 3am, and they gave us a late checkout for noon instead of 11. They did have free breakfast but we were too tired to get up early enough for it. The bed was comfortable and clean as was the bathroom. The towels were really thin and the carpet was worn, but we were only there to sleep and I always travel with house shoes!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Cherrighost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityisbest, General Manager at Quality Suites London, responded to this review, 18 April 2012
Thank you for your comments! Here at Quality Suites, we aim to provide our guests with good value on a restful stay. We're in the process of upgrading our amenities, so your feedback is appreciated.

Thanks for staying with us, and we hope to see you again!
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310 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
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English first
Canada
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 April 2012

Stayed at this hotel a few times over the past couple of years. Comparing it to newer hotels in the area it is readily apparent that it is time for a few renovations and upgrades.
First the good though...quiet, clean, decent value.
Needs improvement...lets get in tune with the times for the TV's ok? Seriously still no flatscreen and HD? Not that you could spen any amount of time sitting on the couch to watch it...this thing was so uncomfortable even for 10 minutes. A bit of paint would be nice as well

Room Tip: There are a lot of nicer hotels around.
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kellick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityisbest, General Manager at Quality Suites London, responded to this review, 18 April 2012
Thank you for your feedback. We're in the process of upgrading our amenities and decor throughout the building to provide the most comfortable and restful experience possible, and appreciate hearing from all our guests.

We look forward to doing what we can to see you again!
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TodVogelsang
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 6 March 2012

After reading reviews that were all over the board, I was a little worried as to what I might find. Let's start by the hotel appears to have been extensively remodeled, as were our rooms. I booked two king rooms because I was traveling with and training a new salesperson. Both rooms were beautiful, and much nicer than expected. The rooms had a separate living room, with TVs in both the living area, and bedroom. It also came with a large desk, and kitchen area. I found the staff to be one of the best I've worked with in quite a while, "I Spent 145 Nights Last Year At Choice Hotel Properties". One of the things I always look for are hotels with plenty of parking, as I drive a large p/u and tow a 15' box trailer behind it, and a good choice of restaurants close by that I can walk to. The hotel offer both, with a great Jack Astor’s just around the corner. I will defiantly stay at this property again! Great deal for the money.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
6 Thank TodVogelsang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityisbest, Guest Relations Manager at Quality Suites London, responded to this review, 4 April 2012
Thank you for your comments. We're happy to hear you enjoyed your stay at Quality Suites London, and pleased to have been a pleasant surprise! Everyone on staff strives to provide our guests with the highest level of customer service, and to make sure all our guests' accommodation needs are met.

Thanks for staying with us! We hope to see you again soon.
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Windsor, Canada
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 13 February 2012

Stayed here with a sports team. I thought the staff was great, and they really accommodated our team. I liked that there were separate rooms in the suites (the one with the pullout couch). Only downside is the lobby is a little dingy. The rooms were much better.

Room Tip: Smoking rooms are located on the 3rd floor, opposite side of the lobby. I would avoid being near th...
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank johnnyninetynine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityisbest, General Manager at Quality Suites London, responded to this review, 28 February 2012
Thank you for your comments and I am glad to read that you enjoyed your stay at the Quality Suites London. We are working very hard to enhance the "feel" of our lobby so our guests feel welcomed upon their arrival. We are always happy to have our large spacious suites clean, comfortable and ready for you arrival! We are also working hard to make sure our non-smoking guests are not disturbed by our smoking rooms. Free wireless internet is available 24/7. Hope to see you again soon!
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Newcastle, Canada
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 January 2012

We travelled for a hockey tournament. The suites were accomodating with a clean pull out couch for the kids, room for a playpen with full use of the table/chairs the room had. Separate room was nice however when I went to plug in my phone to charge i did notice a few dead ladybugs behind the side table. They really need to clean behind there! It kinda disturbed me however the regular used items were clean. I called for extra pillows during a shift change and they were very accomodating to me, a little glitch in the "phone messaging system" kept showing message when we didn't have one, they couldn't fix it at the time but were very apologetic.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank rosdniwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 January 2012

Wasn't sure what to expect as I booked for the weekend.
I appreciate that the hotel is dog friendly! And they really are - they don't charge extra.
The room was big, clean and quiet!
The security guard at the front desk was an added feature for me - certainly feels safer.

Well done.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
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Helpful?
4 Thank OracleAussies-Trips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityisbest, General Manager at Quality Suites London, responded to this review, 28 February 2012
Thank you for your comments on your stay. We are proud to be a pet friendly hotel where your 4-legged family member stays free. We pride ourselves on our clean and spacious suites and friendly customer service. Just remember that fantastic shopping is just across the street at White Oaks Mall, and of course parking and local calls are always free here! See you soon!
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Little Current, Ontario
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 5 January 2012

We stayed at this hotel for one night. The night staff was very accommodating and upgraded us to a King suite. Would be a fabulous spot to stay for an extended stay. The room had a fridge and a microwave. The decor of the interior has seen better days, but it's clean and that is all that really counts in my books. My only complaint is the breakfast that is advertised on their website as a hot breakfast. It may have been an off morning, but there was no milk for the cereal - no hot food unless you count a toaster to make toast and nothing but packaged muffins and waffles.

  • Stayed January 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank ManitoulinTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityisbest, General Manager at Quality Suites London, responded to this review, 28 February 2012
Thank you for your comments and I am very pleased that you enjoyed your stay here at the Quality Suites London! Weekends can be a little hectic sometimes and we will make sure that we never run out of those morning essentials at breakfast. We are working a little bit at a time to upgrade our facilities so our guests get a fantastic experience while staying with us. Extended stays are our specialty so please keep us in mind if a long term stay is needed. Our staff will be glad to answer your questions and reserve your room! Looking forward to your next stay.
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Additional Information about Quality Suites London

Property: Quality Suites London
Address: 1120 Dearness Dr, London, Ontario N6E 1N9, Canada
Phone Number:
Region: Canada > Ontario > London > Westminster
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#12 Business Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Suites London 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
Welcome to the Quality Suites London! We are conveniently located near such great local attractions as White Oaks Mall, Budweiser Gardens, and Storybook Gardens. Bright, spacious, and tastefully appointed two-room suites provide convenience and relaxation. Living rooms are furnished with a sofa sleeper, cable television, and dining/work table. Featuring either one king bed or two double beds, a second television, en-suite bathroom and vanity area. ... more   less 
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Also Known As:
Quality Suites London Hotel London
Quality Inn London
Quality Hotel London
Quality Suites London Ontario

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