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Quality Suites London
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Reviews (348)
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All reviewsfrench doorsfront deskliving areaseparate bedroomjuice coffeetoaster ovendining tableroom was cleanwhite oaks mallking suitesausage pattiesthird floorbagelsfree breakfastwould stay againfridge and microwavehot breakfast
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Reviewed 1 February 2014

Wonderful stay this hotel is gorgeous for the price huge suite everything is ultra clean and free breakfast was delicious. First morning they had round shaped cooked omelette with round breakfast sausages perfect to have it on an english muffin or bagel. The day after they served cheese omelettes that were delicious, Good choice of cereals and fresh fruits.

  • Stayed: January 2014, travelled on business
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2  Thank frankyvw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberley K, General Manager at Quality Suites London, responded to this reviewResponded 3 February 2014

At the Quality Suites London, we aim to ensure the best possible start to the day for our guests, whether by providing a good night's sleep in our quiet, spacious suites, or a complimentary breakfast, with many options both hot and cold, in the morning.

Thank you for your comments! We're happy to hear that you enjoyed your stay with us, and we look forward to seeing you again.

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Reviewed 1 February 2014

Our hockey team stayed at the hotel mid January, as a hockey mom of 2 kids we have spent many weekends at hotels for tournaments and this was the the most unpleasant stay. Most of the staff was pleasant and welcoming especially Maurice but we also had a wannabe drill sargent on duty during our stay. Never once did she greet us with a smile and continuously prowled the halls herding our children and returning them to their rooms. As hockey mom's knowing that this hotel did not have a pool, when we find out that our last game was at 1pm on Saturday and we figured lets not disturb other guests and we can take the kids out. As we tried to find things to do we were continously told to keep our children in the room individually because they were laughing to loud. We took the kids out for 5 hours returned to the hotel and were still greeted with a growl by the wannabe sargent.
I understand and agree at times when you have a hockey team the kids and parents can get rowdy but we requested to be together so we could supervise all the families and it was not an option, we separated the kids in little groups in rooms in close vicinity to the adults and this too was unsatisfactory to the sargent. If the hotel doesn't want hockey families staying at the hotel they should not take the bookings. We have stayed in higher end hotels in the past payed less and our children were always treated with respect, but not at this hotel. We were made to feel like a nuicance and will not be staying there in the future.

  • Stayed: January 2014, travelled with family
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Thank Sabryna d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberley K, General Manager at Quality Suites London, responded to this reviewResponded 3 February 2014

Thank you for taking a few moments to share your thoughts on your stay. The Quality Suites London is a strong supporter of youth sports, and we're happy to welcome children's teams and the families that travel with them. Hotel policy--for teams and individual family travellers alike--states that children must be supervised at all times, and that noise levels above casual talk are not permitted. Enforcement of these policies falls under the discretion of the on-duty staff, who are responsible for ensuring the safety and comfort of all our guests.

I'm sorry that your stay with us was less than satisfactory. If you would like to contact me personally regarding the details of your stay, I would be happy to speak with you about your concerns.

Kimberley K.
General Manager

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Reviewed 11 January 2014

My basketball team stayed here for 7 nights on a recent trip to Canada. The service at this hotel was excellent - thank you Amanda. The rooms were very clean and the breakfast was plentiful. We would not have been able to make the trip happen financially without the affordable price offered by Quality Suites.
The kids on the team, all being European, were keen on the nearby shopping at White Oaks Mall.

  • Stayed: January 2014, travelled with friends
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1  Thank xstang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberley K, General Manager at Quality Suites London, responded to this reviewResponded 13 January 2014

Thank you for your review! Whether you're travelling with a group or on your own, the Quality Suites London aims to provide clean, spacious, and comfortable accommodations, with numerous amenities, at the best value possible.

We're so pleased to hear that you and the kids enjoyed your time with us. We were happy to host your team while you were in the city! We hope you'll visit London again.

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Reviewed 7 January 2014

We were recently in London for a volleyball tournament and stayed at the Suites. We stay there a few times every year and are always happy with the room. It is always neat and clean. This stay I have to say the Front Desk person (Sheila) was wonderful. I was welcomed as if I were a regular and treated like a friend. Thanks for making all of us feel so welcome Sheila!!

  • Stayed: January 2014, travelled as a couple
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1  Thank lrfranks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberley K, General Manager at Quality Suites London, responded to this reviewResponded 13 January 2014

At the Quality Suites London, the members of our Guest Services staff put every effort into making our guests feel welcome and comfortable from arrival to departure. Whether ensuring that check-in is friendly and efficient, or making sure your cab to the airport is scheduled to pick you up right on time, our Gold Award-winning staff is available around the clock to help your time with us go smoothly.

Thank you for your review! Your comments are very much appreciated, and your compliments will be passed on to Sheila.

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Reviewed 6 January 2014

This was the second time we have stayed at the Quality Suites in London and both times the staff were very friendly and welcoming and the rooms were clean and comfortable and quite reasonably priced.
The Guest Services clerk - Sheila was extremely helpful and very friendly. The staff in the breakfast room were friendly and welcoming and had a great attitude.

  • Stayed: January 2014, travelled with friends
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1  Thank Michelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberley K, General Manager at Quality Suites London, responded to this reviewResponded 7 January 2014

The Quality Suites London is proud to offer Gold Award-winning service to all our guests. From check-in to departure--from welcoming you to the property, through making sure your suite is clean, comfortable, and to your liking, to serving your complimentary hot breakfast in the morning--we aim to ensure that every aspect of your stay meets your needs, and is as pleasant as possible.

Thank you for your comments. We're happy to hear you enjoyed your time with us, and we hope to see you again soon!

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