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“Good hotel, great location, but no real kitchenette”

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StationPark All Suite Hotel
Ranked #18 of 41 Hotels in London
Olympia WA
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Good hotel, great location, but no real kitchenette”
Reviewed 21 March 2013

I stayed here with 3 friends during the recent World Figure Skating Championships in London. Overall, a good experience. Comfortable bed. Good service. For instance, we didn't find the pillows comfortable, but they were happy to bring us softer feather pillows that we found much better. And a great location - close to downtown and lots of restaurants, but without a busy feel.

My only warning would be that the "suites" don't really have a kitchenette. There's a small fridge and a sink and a microwave, but that's about it. No plates or silverware. The fridge didn't even have a freezer section, which would have been useful, particularly given there's a microwave. So that was disappointing, but otherwise, a positive experience.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank canadianphil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary C, Rooms Division Manager at StationPark All Suite Hotel, responded to this review, 25 March 2013
Dear Guest,

Thank you for our review or your recent stay at StationPark All Sutie Hotel. We are pleased that you enjoyed your week with us while attending the World Figure Skating Championships. Occasionally guests interpret suites to mean that they come with a kitchenette and in our case it means the design of the suite is such that the bedroom and living area are separate. Sorry for the misunderstanding.

Sincerely,

Mary Cole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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329 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Fort Wayne, Indiana
Level Contributor
73 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 19 March 2013

We stayed at the Station Park All-Suite Hotel for business. Were supposed to stay three nights but ended up shortening the stay (because I was unhappy) by a night.

Upon arrival we were greeted in a friendly manner at the reception desk, given our keys, told about parking (charged to room each day of stay). The garage was a little creepy though well lit and we were quickly in our room. I am not sure what I was expecting but what we ended up with was not "it". The room was not overly large though the suite-style and options to close off rooms was nice. The carpet was older, the couch and chair were stained. The coffee maker and microwave were very dirty....then the bathroom. I know this is not my house but is it that hard to clean drains, spray some mold cleaner? is it also that hard to take apart the exhaust fan every ten years and clean it so its not throwing dust around? I was pretty grossed out by the floor and tub. The bedroom was decent (bed seemed clean, did not look under it) but the chair and register in the room were filthy.

The thermostat did NOT work right in the room so we didn't even bother after the first night. Wifi signal was good, no problems. Cleaning staff was REALLY friendly- I had the "Do Not Disturb" sign up until 11am as I am expecting and was resting. When i went out for a walk they noticed me and asked if they could clean while I was out and if I needed anything. I did not mention the cleanliness issues as we had already adjusted our stay...like I said the staff was really nice but unfortunately are not meeting cleanliness expectations with above noted issues.

I am not sure if there are better places to stay in London but I can say with confidence I would not elect to stay at this hotel again. I have been to cleaner/more comfortable two star hotel chains.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Katianna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary C, Rooms Divsion Manager at StationPark All Suite Hotel, responded to this review, 25 March 2013
Dear Guest,

Thank you for your review of your recent stay at StationPark All Suite Hotel. Though disheartening, your review serves as a reminder that there are always areas for us to improve both the cleanliness of our suites and our service. This review has been shared with the entire staff as an example of how it is imperative that we remain focused on the most important aspect of our business, which is satisfying our guests and ensuring their comfort.

Please accept our apologies for not meeting your expectations.

Sincerely,

Mary Cole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario, Canada
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 27 February 2013

On a girls weekend away and really enjoyed having the seating area with comfortable couch and chair. We spent a whole afternoon there just chatting and drinking wine. The bar fridge was also very nice to keep the white wine cold. Would have appreciated a cork screw, however we made do. The separate sink area was nice for sharing the room. The beds were comfy but not very long, even though we are not tall. The location was perfect for us to explore restaurants and shops near by.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chasingwarmweather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goderich, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 February 2013

We spent two days over Christmas at this lovely hotel in the centre of London. We were welcomed with a gift bag of candy and oranges! The staff was knowledgable about the area and very accommodating. Our suite was spacious yet private, and quiet. My husband used the fitness centre and was pleased with cleanliness and equipment. The breakfast buffet was in a spacious Christmassy room and very adequate. It was our first Christmas spent away from our home and we felt comfortable and our experience was most enjoyable. Thank you to the staff for making our stay most memorable and we are looking forward to Christmas 2013 at this hotel!!

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank PJ_Goderich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary C, Rooms Division Manager at StationPark All Suite Hotel, responded to this review, 19 February 2013
Dear Guest,

Thank you for your kind review of your recent staty at StationPark All Suite Hotel. It is great to hear that you enjoyed the fiteness room, breakfast and most importantly the suite. Hopefully you can get to London sooner than December, but either way we look forward to your next visit. We appreciate that you took the time to comment and provide feedback.

Sincerely,

Mary Cole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor
Level Contributor
104 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 13 February 2013

Stayed on the weekend for a Hockey Tournament. Our room was very clean and very nice. Staff was accommodating and allowed us to use a conference room for the kids to play mini sticks and order pizza. Hotel has a good location with restaurants and shopping near buy. Free WiFi. Parking is extra but having it underground was nice as we had no snow to clear. I was impressed that they allowed some to check out late Saturday after the team had been eliminated at no cost. Nice stay and a nice hotel.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seanont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary C, Rooms Division Manager at StationPark All Suite Hotel, responded to this review, 15 February 2013
Dear Guest,

Thank you for your review of your recent stay at StationPark All Suite Hotel. We appreciate that you took the time to provide feedback.

Sincerely,

Mary Cole
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 31 January 2013

First time I ever stayed at a hotel in my home town, purchased a one night stay at a charity golf tournament by way of silent auction. Greeted by a very friendly staff, had separate bedroom and TV room with business desk, had a nice shower but no bathtub, thats ok with me, bed was comfortable, no restaurants in this hotel but many within walking distance (Keg restaurant behind hotel), hotel offered breakfast with stay, this was just ok- there were no hot items, hotels decor was kind of bland, but clean, had decent exercise room equipment but small, ditto for the sauna, free underground parking, the hotel is situated close to many bars and nightclubs, nice clean hotel worth closer to a 4 rating than a three.

Room Tip: Lots of young adults in this area during the summer weekends, we were here on a Monday night in Janu...
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank youcancallmeJay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary C, Rooms Division Manager at StationPark All Suite Hotel, responded to this review, 1 February 2013
Dear Guest,

Thank you for your kind review of your recent stay at StationPark All Suite Hotel. Please allow me to clarify that we do charge for parking and it was included in the one night stay that you purchased at the golf tournament silent auction. Superior Suites have oversize glass door showers and no bathtubs.

Sincerely,

Mary Cole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarnia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 January 2013

My husband and I stayed at the hotel for one night. We were pleasantly upgraded to a suite. However, upon arriving into our hotel room, we noticed that the bath was only equipped with a shower, no bath. Suggest that when a guest is upgraded, they are informed that it is not a full bath. We were okay since it was for one night but it is nice to have the option of a shower or bath to relax. Best Regards

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank C C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary C, Rooms Division Manager at StationPark All Suite Hotel, responded to this review, 1 February 2013
Dear Guest,

Thank you for your kind review of your recent stay at StationPark All Suite Hotel. We are an all suite property and do occasionally upgraded guests to Superior Suites versus Deluxe Suites. We should ensure that guests are aware that there is an oversized glass door shower in the Supeiror Suites and no bathtub. We apologize for the oversight of not mentioning this to you at check in.

Sincerely,

Mary Cole
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about StationPark All Suite Hotel

Property: StationPark All Suite Hotel
Address: 242 Pall Mall St, London, Ontario N6A 5P6, Canada
Region: Canada > Ontario > London > Central London
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#15 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — StationPark All Suite Hotel 3.5*
Number of rooms: 126
Official Description (provided by the hotel):
Station Park All Suite Hotel is located in London Ontario's premier shopping district Richmond Row. All suites feature Kuerig coffee makers, mini fridges, microwaves, two flat screen televisions, hair dryers, iron and ironing board. Station Park All Suite Hotel is walking distance to fine shopping and dining. ... more   less 
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Also Known As:
Stationpark All Hotel London
StationPark All Suite Hotel London, Ontario

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