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“Hot and Noisy”

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StationPark All Suite Hotel
Ranked #18 of 41 Hotels in London
Toronto
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Hot and Noisy”
Reviewed 16 August 2010

Beware if you plan to stay on a Friday or Saturday night as hotel if half a block from a large bar scene and when they close down you are woken up by the happy party goers.
Not sure why but hall ways were not air conditioned so very uncomfortable waiting for a very slow elevator with the hot humid weather - something I've never experienced before. Beware pictures on their website make it look nicer a lot than it is...

  • Stayed August 2010, travelled solo
    • Value
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Helpful?
Thank EmmaBarrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
staysuite, Manager at StationPark All Suite Hotel, responded to this review, 18 August 2010
EmmaBarrie;

It has been a very hot and humid summer in London and air conditioning is not extended to the hallways of our hotel. It is ironic that the slow elevator is also a direct result of the stifling heat and humidity as it does affect the speed and service of them. The photos on our website are a true reflection of our hotel as they are actual shots of suites. I am sorry that the room did not meet your expectations. From time to time during the summer months being located in the London's premier entertainment district works against us as some people over indulge and we do dilegently work at keeping the noise from getting past the front doors. Thank you for choosing StationPark All Suite Hotel and we hope that we can be of better service to you in next time.

Sincerely,

Mary Cole
Operations Manager
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353 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Waterloo, Ontario
Level 4 Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 August 2010

I stay at the Station Park about 5-6 times a year because it is like a mini apartment. It is very spacious with a small living room, a desk, a microwave and fridge. The beds are huge and comfy. It is in a busy shopping area with lots of restaurants, and about half an hour from the University. It is on major bus routes, close to some lovely parks, and close to the down town area. My only real complaint would be that this is such a good deal that young party types tend to hold loud bashes from time to time, but management does respond to complaints fairly promptly. Otherwise it is an amazing value.

  • Stayed May 2010, travelled on business
    • Value
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Helpful?
Thank gothicwanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
staysuite, Manager at StationPark All Suite Hotel, responded to this review, 16 August 2010
Dear Gothicwanderer;

Thank you for your kind comments about your recent stay with us. You covered most points that we try to include in our advertising and we are pleased to know that you found us to be true to our word. The fact that we are close to the University coincides nicely with also being in an active part of downtown London, busy in general but especially soon with returning students. Thank you as well for letting us know that we responded promptly to a request you had as we try our best to keep the aforementioned action outdoors as much as possible.
Hope to see you again soon.
Sincerely,
Mary Cole
Operations Manager.
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Ontario
Level 6 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 20 July 2010

The hotel was very clean, in a great location with many nearby outdoor patios to take advantage of. They are pet friendly which was our main reason for booking this property and would recommend this hotel to everyone.

  • Stayed July 2010, travelled with family
    • Value
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Helpful?
Thank OntarioHockeymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
staysuite, Operations Manager at StationPark All Suite Hotel, responded to this review, 21 July 2010
Dear OntarioHockeyMom

Thank you for your kind review. We appreciate that our guests have pets and think of them as part of the family and we pride ourselves on being accepting to them as well. Our cleanliness is another source of pride for us and we thank you for acknowledging that you felt our suites to be very clean and comfortalbe. We hope that you will consider choosing StationPark All Suite Hotel the next time you visit London, just steps away from Richmond Row.

Sincerely,
Mary Cole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
1 review
Reviewed 27 May 2010

We used the underground parking and were surprised to receive a call in the evening, that our car window had been smashed in. Apparently security only walks through once an hour or so, there are no security cameras and an open ramp entrance into the parking. We later saw glass where another car window had been smashed later the same night. Although the staff helped clean up the glass and tape plastic over the window, there was no offer of damage costs. We learned from the staff that this occurs frequently, but the ownership have not elected to secure the parking. We visit london regularly but don't plan to stay at this hotel again.

  • Stayed May 2010, travelled as a couple
    • Value
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Helpful?
Thank Gtravel_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
staysuite, Operations Manager at StationPark All Suite Hotel, responded to this review, 30 June 2010
Dear Gtravel,
Please accept our sincere apoligies for the damage to your vehicle while parked in good faith in our underground parking lot during your stay. We have increased our security patrols and are presently looking into the possiblilty of installing cameras or automatic doors to the garage. We are frustrated with the circumstances as well and hope that you felt that we were helpful as our staff is concerned with the comfort or our guests and we sincerely try our best to meet or exceed their expectations. We apologize for failing you in this case.
Mary Cole
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London, Ontario
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 May 2010

Close to everything, very clean, friendly staff, pet friendly

  • Stayed April 2010, travelled with family
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Helpful?
1 Thank melmcd8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
staysuite, Operations Manager at StationPark All Suite Hotel, responded to this review, 30 June 2010
DearCarolinafellow,

Thank you for your kind comments regarding your recent stay with us. Our staff make every effort to ensure that our guests are comfortable and have a good experience when visiting our fair city. Both the living room and bedroom drapery systems have total black out caurtains. Our drapery package is three tiered with side panels, then sheeres and finally heavy duty black out drapes. Again, thank you.

Sincerely,
Mary Cole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario
Level 6 Contributor
111 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 6 May 2010

My family and I booked two rooms at the hotel for a one night stay while in London on business. While we enjoyed our evening the next morning we found our car had one of the window smashed in the Hotels underground parking lot. I informed the hotel immediately and beyond "sorry about that" nothing else was offered - except the desk clerk pulled a pre- photocopied map to the local police reporting station. Clearly having the map on hand suggests security issues at this hotel are common place. I'm just glad it was my car and I wasn't having to report a personal assault. How is it that a hotel takes so little interest or responsibility for an underground garage they charge you to park in. Does not a nightly fee imply a contract for service. I can't possibly recommend this hotel when security while security on the property is an obvious concern.

  • Stayed May 2010, travelled on business
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Helpful?
2 Thank Librarianone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
staysuite, Operations Manager at StationPark All Suite Hotel, responded to this review, 30 June 2010
Dear Librarianone

We are extremely sorry for the damages done to your vehicle during your recent stay with us. Our security patrols of the underground parking lot have been increased and we are looking at additional ways to prevent such occurrences. We do keep a supply of maps on hand for city wide directions to various venues in the city. Again our apoligies and you can be assured that we are very concerned with the comfor of our guests.
Sincerely,
Mary Cole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Simons Island, Georgia
Level 6 Contributor
106 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 26 April 2010

I really like this hotel, for many reasons. It is centrally located, within walking distance to many restaurants, bars, shopping, museums, etc...

The public areas are very nice and well kept. The staff is friendly and helpful. The restaurant and bar on the property is upscale. My room was actually a suite; a living room with bay window, and a nice bedroom with bay window. They are separated by double French doors. The bathroom and fixtures were a little dated, but nonetheless, clean. There was also a desk area, with microwave and fridge.

The only drawback (and this is minor) is that the curtains in the bedroom don't fully block out the city lights at night.

I will stay in this hotel the next time I'm in London!

  • Stayed April 2010, travelled on business
    • Value
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Helpful?
Thank PalmettoAndMoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about StationPark All Suite Hotel

Property: StationPark All Suite Hotel
Address: 242 Pall Mall St, London, Ontario N6A 5P6, Canada
Region: Canada > Ontario > London > Central London
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#15 Business Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — StationPark All Suite Hotel 3.5*
Number of rooms: 126
Official Description (provided by the hotel):
Station Park All Suite Hotel is located in London Ontario's premier shopping district Richmond Row. All suites feature Kuerig coffee makers, mini fridges, microwaves, two flat screen televisions, hair dryers, iron and ironing board. Station Park All Suite Hotel is walking distance to fine shopping and dining. ... more   less 
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Also Known As:
Stationpark All Hotel London
StationPark All Suite Hotel London, Ontario

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