Having had to call the hotel multiple times to arrange my stay (as no toll free number is provided for long distance callers), booking well in advance, speaking to staff both by phone and email to request a first floor room due to chronic back issues, I was told at check in that I was in a 4th floor room, that it was a short walk, and that this was actually a 1st floor room given the slanted build of the property. This was an outright lie, I was made to take an elevator to the 4th floor, then walk the length of a winding football field while dragging my luggage as the concierge staff made no offer to assist me with it. Further more I attended the hotel for a wedding, and was advised by the bride the next day that I was to have been greeted with a welcome package but was not. I was made to ask for it again the next day. At the wedding reception, I spent much of the night speaking to other attendees who complained of long walks for seniors to their rooms, and room over run with flies. All of this reflected the standard of service and general lack of care from staff. My room's showerhead was antiquated and sent an uncomfortable pressure of water such that takjng a shower was unpleasant. My sense is that customer care is poor at this property. attentiveness to visitors is lacking and staff are dismissive when concerns are raised.Staff dismissed my concern and made me feel as thought my back issues and health were unimportant.
- Official Description (provided by the hotel):
- As Southwestern Ontario's only IACC approved conference hotel, this historic Georgian estate situated on 30 parkland acres provides the perfect backdrop for meetings, events and comfortable guestroom accommodations. The Ivey Spencer Leadership Centre offers a truly distinctive experience that is sure to nourish the mind, body and spirit. ... more less
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- Also Known As:
- Ivey Spencer Leadership Centre Hotel London
- Ivey Spencer Leadership Centre London, Ontario