You stay at an older hotel with histrory and extended renovations, you really aren't sure what you'll get, but this property is overall very nice. the quaint feel of London, and the excellent customer service has this hotel as a repeat stay for me even if there is a Hilton next door.
The staff were always attentive, and accomodating from the resturant, bell captains, front desk, and gif shop - all were friendly and polite.
The hotel rooms and bathrooms are showing wear, but it wasn't a distraction for this business traveller. The beds (2 Queen room) had good-better linens, and made for very comfortable sleeping.
You must consider this property if you are staying in London.More