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“FAMILY SICKNESS”

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Holiday Inn Express & Suites London Downtown
Ranked #20 of 41 Hotels in London
Reviewed 28 January 2014

I was in town because my Husband was having a serious operation in london and my son picked a hotel from his cell phone and he talked to a young man on the phone and booked two rooms for himself and for me. when we arrived there he said he got us adjoining rooms and a special price do to our cercumstances.. When we got to the rooms they were beautiful and spotless and even had bathrobes on the bed..And next morning we had a wonderful breakfast in their dining room all included in the price.Everything and one could want from bacon scrambled eggs, cinnimon rolls fruit etc too many other items to mention. My son with his work travells a lot and he uses hilton but he said from now on because of the desk clerk and the picture perfect accomodations he is changing his choice. Our Hats off to all..

  • Stayed: January 2014, travelled with family
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1  Thank maryhenneberrybraide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this reviewResponded 26 February 2014

maryhenneberrybraide,
Thank you for writing such a fantastic review about our hotel.
We are thrilled we were able to go above your expectations and make your stay in London a little bit easier.
I will definitely be passing your kind words about the hotel and the staff on the the Guest Services Manager for her to post up for the staff to see.
Hopefully your next trip to London will be for a less stressful reason and we hope to have you stay with us again.
Thank you again,
Sara Donkervoort
General Manager

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Reviews (298)
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165 - 171 of 298 reviews

Reviewed 22 January 2014

I stayed here on business for one night. Front desk staff were friendly and helpful. The entire hotel seems to be in need of updating and there was a musty smell in the corridors. I was in a one-bedroom room - the bedroom did not have a window. The couch was not very comfortable. The bathroom was small. Parking cost extra. Overall, the price for this stay was very low. Since I did not need to be downtown, I will try a different hotel next time.

  • Stayed: December 2013, travelled on business
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Thank J N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this reviewResponded 3 February 2014

J N,
Thank you for taking the time to write up a review about your recent stay at the hotel.
We have been located in the heart of downtown for many years and are always updating our property but we are happy to hear our staff was able to assist you during your stay. Unfortunately, because of our downtown location, parking charges are supplementary to our room rates.
Thank you again for your review and we hope to see you again at the hotel.
Sara Donkervoort
General Manager

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Reviewed 20 January 2014

Had a brief 3 night stay. Great central location and staff were good too. The Friday night (last of 3) had the hockey teams arrive. When at 5:30pm I called to complain of whole teams running down the hallway they said someone was already on their way up as they saw it on the security camera. Only reason I complained at that time of day is because my daughter was not feeling well and trying to have a nap. Beds were super comfy. Complimentary breakfast had great variety.

  • Stayed: January 2014, travelled with family
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Thank Cynthia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this reviewResponded 3 February 2014

Cynthia P,
Thank you for the great review.
Sounds like you enjoyed your stay with us and the front desk were able to put an end to an issue before it became a problem.
I am glad that you were able to take advantage of the complimentary Express Start Breakfast, the buttermilk pancakes are my personal favourite.
Thank you again and we hope to see you again soon.
Sara Donkervoort
General Manager

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Reviewed 20 January 2014

Stayed one night and parts of two days. Hotel was centrally located and close to many amenities. Check in was efficient, rate was reasonable, parking was extra with above and below ground. Double room with two queen size beds was adequate but quite small by normal standards. Include fridge and microwave. We were on the 7th floor facing the main street. Elevators were slow. Hotel appeared to be tired but was clean. Breakfast, included, was very good with wide variety and help yourself portions. Staff was congenial and allowed a little later than usual checkout.

Room Tip: Did not have opportunity to sample rooms.
  • Stayed: January 2014, travelled with family
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1  Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this reviewResponded 3 February 2014

Larry B,
Thank you for writing a review about your recent stay with us.
Sounds like overall you enjoyed your time at the hotel and I am glad you had a chance to stop by the breakfast bar to take advantage of the complimentary Express Start Breakfast.
We are currently working on updating the appearance of the hotel so hopefully next time you are with us it will look a little more up to date.
Thank you again for the review.
Sara Donkervoort
General Manager

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Reviewed 22 December 2013

Stayed one night. Everything went very well. The staff were awesome, i think it was Josh who set us up with a great room and advice on places to eat, drink, and watch a game nearby.

Parking above and below ground is included. We thought the free breakfast was very good, scrambled eggs, bacon, yogurt with other typical breakfast items. The eating area was kept clean as well.

The experience of staying here felt good to be an IHG member.

Checking out was efficient. Again very helpful in the morning, I think it was Sarah.

Thank you for a great stay. Will return.

Room Tip: The suites are very good, include all you need.
  • Stayed: December 2013, travelled on business
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1  Thank longroadtogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this reviewResponded 6 January 2014

longroadtogo,
Thank you for taking the time to write such a wonderful review.
It is always nice to read a review like this and I will definitely be passing this great message to them and commending them on doing a great job.
Thank you for choosing the Holiday Inn Express London for your stay and we do hope to see you again in the future.
Sara Donkervoort
General Manager

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Reviewed 19 December 2013

This hotel is really just what you want for a stay in London. Centrally located in the downtown area, it makes for easy access to anything you want to do in London. It’s within walking distance to Victoria Park, great restaurants, etc. The staff was so friendly and very helpful with any need or question we had about our London stay. The breakfast was fresh and hot. Wi-Fi access is free with their code. Room was comfortable with a nice ninth floor view overlooking the town below. We stayed in a King suite with king bed that was very comfortable, pillow selections were nice. In the second room there was a pull out sofa bed with a mattress typical of sofa beds (bar in the middle!), but both rooms were comfortable with large TVs, and there was a single serve coffee maker, microwave and refrigerator that made for a nice little home away from home. No closet, just an armoire, so that was a bit cramped. Overall this is a clean, comfortable hotel with a great staff for a fair price, just what you’d expect from a HIE. We’ll be staying here again.

Room Tip: Ninth floor has a pretty view of the city below
  • Stayed: December 2013, travelled as a couple
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Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this reviewResponded 6 January 2014

Osprey7,
Thank you for the wonderful review, sounds like you took advantage of everything our hotel had to offer.
Being centrally located in the downtown area definitely has its advantages, as it gives all our guests a wider selection of places to eat and things to do since many are located within walking distance.
The pillows, TV’s and single serve coffee makers are new changes we have just introduced in 2013 to try and make our guests' stay more enjoyable, and we are happy to hear that we are succeeding.
Thank you for choosing us for your accommodation while in London and we look forward to seeing you again soon.
Sara Donkervoort
General Manager.

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Reviewed 2 December 2013 via mobile

Loved the cleanliness and handy to good eats. VERY informative front staff! Good stay! Was close enough to walk to nice dinner and not have to drive again for the day.
Handy to any shopping (drive) and close enough to convention centers etc. Great room layout albeit, cozy.

Stayed: December 2013, travelled on business
Thank Aurorajo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this reviewResponded 12 December 2013

Aurorajo,
What a lovely review to read just before going home at the end of the day, Thank you. It definitely is going to make me leave with a smile.
I am glad that you enjoyed your time at the hotel and found the central location to be of value and convenience for you. We re very fortunate to have staff that have been with us for a while so they know the local area very well.
Next time you are in London I hope we will get the chance to accommodate you again

Sara Donkervoort
General Manager

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Additional Information about Holiday Inn Express & Suites London Downtown

Address: 374 Dundas St, London, Ontario N6B 1V7, Canada
Phone Number:
Region: Canada > Ontario > London
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in London
Price Range: £72 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites London Downtown 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
For your pleasure, our excellent London accommodations offer you free high-speed wireless Internet access and a complimentary hot breakfast. Our hotel amenities also include a fitness centre & a business centre. We hope you will explore our exceptional London hotel deals and rates as you start planning your trip to London, Ontario today. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites London Downtown
Holiday Inn Express London
Holiday Inn London
London Holiday Inn
Holiday Inn Express & Suites London Downtown Ontario

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