We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Staying with hockey team”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express & Suites London Downtown
Ranked #21 of 41 Hotels in London
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Staying with hockey team”
Reviewed 7 February 2014 via mobile

Place is a dump. Rooms are smaller then my on suite. They have one common area in the lobby that's 12X14. They have a breakfast room which is about the only area a group could sit in and in their wisdom or greed decided to rent it. This makes no sense to me!!!!

This has to be the most poorly managed Holiday Inn I have ever stayed in. A disgrace to the chain.

This place is not good for groups. If you are part of a large group go elsewhere. Nothing to do here. No where to meet and socialize with friends in this facilities.

Stayed February 2014, travelled with friends
Helpful?
Thank Jdp60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review, 21 February 2014
Jdp60,
Thank you for reviewing your experience at our property.
As we are a Holiday Inn Express, we are a limited service property that offers the basic travel needs of comfort for our guests. We understand that you were part of one of the five teams that stayed with us at our property that weekend and we do try our level best to accommodate each guests needs. All teams are offered to reserve one of our two isolated private areas (meeting room and morning breakfast area) prior to arrival to the hotel, this is on a first come first serve basis. That weekend both rooms were booked by other teams prior to arrival but because of our downtown location, there are several restaurants and public areas nearby which can also accommodate larger groups to socialize.
We do regret that you felt your experience with us did not meet your expectations.
Thank you again for your feedback.

Sara Donkervoort
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

289 reviews from our community

Traveller rating
    81
    116
    63
    12
    17
See reviews for
59
72
25
88
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 30 January 2014

I have stayed at this hotel before. The hotel is nice, clean and comfortable. The rooms have nice furnishings, etc. The staff are very friendly at check in and out. The front doors are a little awkward but other than that I didn't find any downside to the hotel. On the other hand I also didn't feel there there were any "wow" moments. The breakfast included was good. Has a good selection and offers an egg product as well as pancakes. Over all this was a no hassle stay so no downside but also nothing really exciting about it. An average hotel at a good price.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank G Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review, 21 February 2014
G Chris B,
Thank you for choosing our hotel for your accommodation needs while you were in London.
We are glad to hear that our hotel consistently meets your needs and expectations.
In regards to the "Wow" effect, we are working towards exceeding our guest expectations. Just one example on how we are trying to achieve this is through installing premium HD Channels in all our rooms making us the first IHG hotel in London to offer this feature and this is the first of many new features to come.
Thank you again for writing a review and we do hope that you will stay with us next time to experience our new "wow" experiences.
Sara Donkervoort
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kitchener ontario canada
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 January 2014

I was in town because my Husband was having a serious operation in london and my son picked a hotel from his cell phone and he talked to a young man on the phone and booked two rooms for himself and for me. when we arrived there he said he got us adjoining rooms and a special price do to our cercumstances.. When we got to the rooms they were beautiful and spotless and even had bathrobes on the bed..And next morning we had a wonderful breakfast in their dining room all included in the price.Everything and one could want from bacon scrambled eggs, cinnimon rolls fruit etc too many other items to mention. My son with his work travells a lot and he uses hilton but he said from now on because of the desk clerk and the picture perfect accomodations he is changing his choice. Our Hats off to all..

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maryhenneberrybraide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review, 26 February 2014
maryhenneberrybraide,
Thank you for writing such a fantastic review about our hotel.
We are thrilled we were able to go above your expectations and make your stay in London a little bit easier.
I will definitely be passing your kind words about the hotel and the staff on the the Guest Services Manager for her to post up for the staff to see.
Hopefully your next trip to London will be for a less stressful reason and we hope to have you stay with us again.
Thank you again,
Sara Donkervoort
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 January 2014

I stayed here on business for one night. Front desk staff were friendly and helpful. The entire hotel seems to be in need of updating and there was a musty smell in the corridors. I was in a one-bedroom room - the bedroom did not have a window. The couch was not very comfortable. The bathroom was small. Parking cost extra. Overall, the price for this stay was very low. Since I did not need to be downtown, I will try a different hotel next time.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review, 3 February 2014
J N,
Thank you for taking the time to write up a review about your recent stay at the hotel.
We have been located in the heart of downtown for many years and are always updating our property but we are happy to hear our staff was able to assist you during your stay. Unfortunately, because of our downtown location, parking charges are supplementary to our room rates.
Thank you again for your review and we hope to see you again at the hotel.
Sara Donkervoort
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Canada
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 20 January 2014

Had a brief 3 night stay. Great central location and staff were good too. The Friday night (last of 3) had the hockey teams arrive. When at 5:30pm I called to complain of whole teams running down the hallway they said someone was already on their way up as they saw it on the security camera. Only reason I complained at that time of day is because my daughter was not feeling well and trying to have a nap. Beds were super comfy. Complimentary breakfast had great variety.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cynthia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review, 3 February 2014
Cynthia P,
Thank you for the great review.
Sounds like you enjoyed your stay with us and the front desk were able to put an end to an issue before it became a problem.
I am glad that you were able to take advantage of the complimentary Express Start Breakfast, the buttermilk pancakes are my personal favourite.
Thank you again and we hope to see you again soon.
Sara Donkervoort
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kitchener, Canada
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 January 2014

Stayed one night and parts of two days. Hotel was centrally located and close to many amenities. Check in was efficient, rate was reasonable, parking was extra with above and below ground. Double room with two queen size beds was adequate but quite small by normal standards. Include fridge and microwave. We were on the 7th floor facing the main street. Elevators were slow. Hotel appeared to be tired but was clean. Breakfast, included, was very good with wide variety and help yourself portions. Staff was congenial and allowed a little later than usual checkout.

Room Tip: Did not have opportunity to sample rooms.
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review, 3 February 2014
Larry B,
Thank you for writing a review about your recent stay with us.
Sounds like overall you enjoyed your time at the hotel and I am glad you had a chance to stop by the breakfast bar to take advantage of the complimentary Express Start Breakfast.
We are currently working on updating the appearance of the hotel so hopefully next time you are with us it will look a little more up to date.
Thank you again for the review.
Sara Donkervoort
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
116 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 22 December 2013

Stayed one night. Everything went very well. The staff were awesome, i think it was Josh who set us up with a great room and advice on places to eat, drink, and watch a game nearby.

Parking above and below ground is included. We thought the free breakfast was very good, scrambled eggs, bacon, yogurt with other typical breakfast items. The eating area was kept clean as well.

The experience of staying here felt good to be an IHG member.

Checking out was efficient. Again very helpful in the morning, I think it was Sarah.

Thank you for a great stay. Will return.

Room Tip: The suites are very good, include all you need.
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank longroadtogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review, 6 January 2014
longroadtogo,
Thank you for taking the time to write such a wonderful review.
It is always nice to read a review like this and I will definitely be passing this great message to them and commending them on doing a great job.
Thank you for choosing the Holiday Inn Express London for your stay and we do hope to see you again in the future.
Sara Donkervoort
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
Central London
DoubleTree by Hilton Hotel London Ontario
Central London
Delta Hotels by Marriott London Armouries
Hotel Metro
#5 of 41 in London
445 reviews
Show Prices
Show Prices
Show Prices
Central London
StationPark All Suite Hotel
Central London
Residence Inn London Downtown
Econo Lodge
#25 of 41 in London
189 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express & Suites London Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express & Suites London Downtown

Property: Holiday Inn Express & Suites London Downtown
Address: 374 Dundas St, London, Ontario N6B 1V7, Canada
Phone Number:
Region: Canada > Ontario > London
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express & Suites London Downtown 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
For your pleasure, our excellent London accommodations offer you free high-speed wireless Internet access and a complimentary hot breakfast. Our hotel amenities also include a fitness centre & a business centre. We hope you will explore our exceptional London hotel deals and rates as you start planning your trip to London, Ontario today. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, IHG, Hotels.com, Travel Republic (UK), Ctrip TA, Expedia, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HRS and Cancelon so you can book your Holiday Inn Express & Suites London Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites London Downtown
Holiday Inn Express London
Holiday Inn London
London Holiday Inn
Holiday Inn Express & Suites London Downtown Ontario

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing