I wrote this after being woken up at 2 a.m. On a Wednesday by rowdy guests on my floor. Aside from telltale signs of poor maintenance these are the reasons I would never come back to this hotel.
They PHOTOCOPY my photo ID to keep for FIVE years - even when my stay was prepaid via a hotel reservation website, and they run my credit card for "incidentals" - there's no restaurant, no minibar - wonder what incidentals!
No adjustable heat. No air circulation. No way to make white noise except to turn on kitchen exhaust fan which is loud - but at least blocked the annoying whooping and hollering of ignorant guests at 2-3 am and I finally managed to get back to sleep some time after 4:38 a.m. The last time I looked at the clock.
The wall unit a/c plug is sealed inside an unfinished plywood box to prevent people from using it - an indication of the hotel class and their usual clientele?
Thin walls, loud plumbing - as in sounding like a train any time someone flushes or turns on a tap!
No counter space in bathroom; no hair dryer provided. Dime-sized BROWN stain on bath towel!! SO Gross
Underground parking usually creeps me out. No exception here!
Complimentary continental breakfast "buffet" was a grand total of 2 toaster waffles, 1 bowl raisin bran, 2 slices bread, ALL wrapped in plastic film; big dispenser of water!!! Needless to say I didn't eat there, and was very happy to check out and never look back!
After I checked out and was heading to the garage, front desk clerk told me to press the "up" button for the basement because the "down" button doesn't work.
Lesson learned - Beware of other deals of the day on expedia.ca!!!
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- Also Known As:
- Executive Hotel London
- London Executive Suites Hotel Ontario