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“Amazing, likely the best hotel property in London”
Review of Courtyard London

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Courtyard London
Ranked #16 of 41 Hotels in London
Certificate of Excellence
Mississauga, Canada
1 review
“Amazing, likely the best hotel property in London”
Reviewed 20 October 2013

The service was phenomenal, from the front desk to housekeeping! Very comfortable, all the amenities, clean and modern! I forgot my ipad the in the room, the hotel called me within 15 minutes and held it at the front desk for me. The news paper was waiting for me at the door in the morning and the lobby had lots of space to get some work done. I regret not having enough time to try the restaurant!

Room Tip: The suites are the rooms to go for!!
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank HammadSiddiqui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony C, General Manager at Courtyard London, responded to this review, 25 October 2013
Dear HammedSiddiqui

Thank you for the amazing review and for taking the time to share on Trip Advisor. I am delighted to hear that you enjoyed your stay and that my team was able to get your iPad returned quickly.

Hopefully upon you return you will have chance to try our Bistro.

I look forward to welcoming you back to the Courtyard by Marriott London soon.
Best Regards

Tony Cowie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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326 reviews from our community

Traveller rating
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    28
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Sault Ste. Marie, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 October 2013

We enjoyed our stay at the Courtyard by Marriott. The receptionists were smiling and welcoming. The room was very clean and spacious. Very convenient location. Absolutely nothing bad to say about this place! We will definitely stay there again the next time we are in London and will recommend it to our friends.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank SooAnnJP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony C, General Manager at Courtyard London, responded to this review, 25 October 2013
Dear SooAnnJP

Thank you for taking the time to review our hotel on Trip Advisor and thank you for such an amazing review. I am delighted you choose to stay with us while travelling to London and that our team, location and space met all your needs.

I look forward to welcoming you back to the Courtyard by Marriott London soon.

Best Regards
Tony Cowie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lexington, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 October 2013

I have traveled to London for several business trips and have found this hotel to be top notch. It is close to some wonderful restaurants. It is convenient to get downtown and is an easy drive to our office. I would recommend this hotel to any of my colleagues and fellow travelers to the London area.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank J_Greene02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony C, General Manager at Courtyard London, responded to this review, 2 October 2013
Dear J¬_Greene02

Thank you for taking the time to review our on Trip Advisor and I am delighted to hear that you continue to choose our hotel when traveling to London; we are certainly delighted to have you as one of our guests.

I look forward to welcoming you back to our hotel during your next trip to London.

Best Regards

Tony Cowie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarnia, Canada
Level Contributor
3 reviews
3 hotel reviews
Reviewed 30 September 2013

Traveled for wedding and reserved an overnight in London. I reviewed the hotel before reserving and decided the location and newness was what I was looking for. The one thing not mentioned was the great staff from front desk reception, restaurant and housekeeping. Keep up the great service we will be back.

Room Tip: did not have children or room service but location in the city was great. Easy to find shopping and...
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ardwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony C, General Manager at Courtyard London, responded to this review, 2 October 2013
Dear Ardwell

I hope the wedding was amazing! The weather certainly was good. Thank you for taking the time to review our hotel and I am delighted to hear you enjoyed the stay and that our staff met all your expectations.

I hope we can welcome you back to our hotel soon!

Best Regards

Tony Cowie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 September 2013

First rate staff, customer centred and welcoming. great variety at the bistro and rooms amazing. will return on many occasions. would also recommend this hotel for families. Located conveniently for getting into town and also to the major highways

Room Tip: business travellers on floor 5
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JamesP2945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony C, General Manager at Courtyard London, responded to this review, 2 October 2013
Dear JamesP2945

I greatly appreciate you taking the time to write such a great review about our hotel on Trip Advisor. I am delighted my staffs made you feel welcome and all our amenities met with your needs. Our Bistro has just started our fall menu promotion; adding some great new choices!
I hope to welcome you back to our hotel on your next business trip to London.

Best Regards

Tony Cowie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 September 2013

Decided to cut a camping trip short so made a last minuet reservation here for the night during labor day long weekend. Called last minuet to change our reservation from a king to 2 queens as my sister in-law decided to tag along. They accommodated us even at the last minuet. The hotel is nice, clean, and updated. Wi-Fi connection is decent for a hotel, plenty of parking, and just a 2 minuet drive from everything. My only complaint would be for the price there should be some sort of breakfast. We did eat at the Cafe for breakfast and found it to be reasonably priced. All in all next time we are in London last minuet we will definitely stay here!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony C, General Manager at Courtyard London, responded to this review, 23 September 2013
Dear Kris P

Thank you for taking the time to review our hotel on Trip advisor; our guest feedback is important to us as we strive to exceed our customer expectations.

I am delighted to hear that our team was able to accommodate your reservation quickly and with ease. I am also glad to hear that all our amenities met with your needs. I know we do not offer breakfast included but I am pleased you were able to make use of our Bistro.

I look forward to welcoming you back soon!

Best Regards
Tony Cowie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Owen Sound, Canada
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 5 September 2013

Stayed here over the Labour Day weekend. Nice hotel. Had no issues at all. It was clean and the staff was pleasant. The pool was very cold, but it didn't seem to bother the children in it. The internet was free and we watched an in room movie. We will probably stay here again.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank painterjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony C, General Manager at Courtyard London, responded to this review, 23 September 2013
Dear PainterJay

Thank you for taking the time to review our hotel on Trip advisor; our guest feedback is important to us as we strive to exceed our customer expectations.

I am glad you choose to stay at our Courtyard by Marriott while traveling to London and that all our amenities met with you needs, I will note your comments regarding our pool and pass to our engineering team.

I look forward to welcoming you back soon!

Best Regards
Tony Cowie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard London

Property: Courtyard London
Address: 864 Exeter Rd, London, Ontario N6E 1L5, Canada
Region: Canada > Ontario > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in London
#6 Family Hotel in London
#10 Romantic Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Courtyard London 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Courtyard by Marriott London is a newly renovated property in South London. Located directly off Highway 401 with easy access from Toronto, Detroit or Windsor. London is an energetic city with many famous attractions, from the Western Fair Raceway to The Grand Theater in the heart of downtown London, Ontario. Our hotel's guests can cheer for the London Knights hockey team at Budweiser Gardens, picnic at the Storybook Gardens or shop at White Oaks Mall, the largest shopping Center in London. Our rooms are ideal for business travelers, and our hotel is located minutes from Victoria Hospital, London Health Sciences Center, the University of Western Ontario, Siemens, 3M, Ford and the London Convention Center. Easy Highway access makes it a great choice if you are travelling with Toyota or General Motors located just East of London. Lodging here also gives you easy access to our 2,000 sq. ft. of meeting space and 24-hour Business Center. From the on-site Bistro to the free high-speed Internet access, we offer the amenities you need for your stay in London, Ontario. Our hotel rates include complimentary access to the 24-hour Fitness Center and indoor heated pool. Every room features comfortable bedding, flat screen TV and a spacious work area; rooms with Jacuzzi tubs and suites with living rooms, sofa beds and additional amenities also available. ... more   less 
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Also Known As:
Courtyard London Ontario

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