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All reviewsfree coffee in the morningroom was cleanlate checkouthousekeeping staffwould stay againjetspetshospitalontariohighway
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Reviewed 27 March 2017

We stayed in London for a couple of days. Our room had 2 double beds and one bathroom. The room was clean. We told the front desk of a problem with our shower and within minutes had people attending to our problem. When we returned to our room for the 2nd night, our room had been cleaned, our kids' pjs and blankets were folded... I was happy with our accommodations and appreciate the friendly, hard working staff. Thanks for the stay.

  • Stayed: March 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Happy2Travel08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2017

This was so bad our stay was reduced to one night. Non smoking rooms right beside smoking ones. Everything stank. Poor customers service. Gave a two because it is close to the highway. I would avoid. There are other much better options near by.

Room Tip: Be aware that non smoking rooms are not guaranteed.
  • Stayed: January 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Shelley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron J, Manager at Motel 6 London Ontario, responded to this reviewResponded 31 March 2017

Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

We strive to provide a superior guest experience, and I am sorry yours did not meet expectations.

Rest assured appropriate measures are being taken to address the problem and prevent future occurrence.

We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.

Sincerely,
The Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2017

Had stayed here before with no issues so booked it again. B-I-G mistake. We had forgotten how uncomfortable the beds are. Mattresses sag in the middle. We reserved a room with one queen size bed and got a room with 2 double beds instead. Went to the pool at about 8pm. 4 or 5 kids were in there and their "supervisors" were in the hot tub. There was no room in the hot tub so we went in the pool. Kids ranging in age from 6 to about 14 splashing and rough-housing in the pool, throwing a ball back and forth from the pool to the hot tub etc. We politely asked them to stop. Their so called supervisors had a freak fit on us, yelling, swearing, totally inappropriate behaviour. Went to the front desk to complain. Long story short nothing was done. We made not one but TWO complaints to the front desk with no results. Asked to see the manager and were told that there was no manager on duty. Also hoards of people smoking right in front of the motel entrance. This place gives Motel 6 a bad name. Don't plan on staying here again. I'd advise you not to either.

  • Stayed: February 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank Sueeboll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron J, Manager at Motel 6 London Ontario, responded to this reviewResponded 19 March 2017

Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

We strive to provide a superior guest experience, and I am sorry yours did not meet expectations.

Rest assured appropriate measures are being taken to address the problem and prevent future occurrence.

We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.

Sincerely,
The Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2017 via mobile

Stayed for 2 nights with my family. Upon checking in they required full payment (probably because disappointed guests refused to pay regularly). Could not accommodate for an early check in. Paid for a fridge and microwave and never received the microwave. Requested non smoking and could smell cigarettes and the stench of marijuana up and down the halls.
Our room was lacking soap and toiletries and we ran out of our half roll of toilet paper the first night in. Both carpet and washroom floors were stained. Desk chair in room was broken and could not be used.
Otherwise room was adequate. Tv fridge and heating all good.
No business centre and workout facility. Biggest issue was noise and lack of security. Large groups of people drinking and yelling until 2-3am made for 2 near sleepless nights. No security visible to stop or control any of the noise. Overall would never stay there again or recommend it to anyone else. I filled out a generic hotel survey online that motel 6 sent me and never even got a response back.
Only positives were the pool area and a from desk clerk (brunette) that was very informative about shopping and food. My advice is to stay elsewhere.

Stayed: February 2017, travelled with family
2  Thank K7486HOpaula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2017

I booked this hotel because my father in-law was sick and we went to see him. Stay anywhere else. They first of all did not have my reservation, then the room we got was hot as hell. The AC was not working correctly. We went down to the pool to find that the hot tub was full of soap and the pool was dirty and the liner was falling away from the wall. We had to use a microwave in the laundry room as the one in our room did not work. There was dog poop in the hall and it smelled terrible. We will never go back there again.

  • Stayed: October 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank Nancy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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