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“Great rooms, noisy fan, food still good but not as good as when I was here 3 years ago.” 4 of 5 bubbles
Review of Homewood Suites by Hilton London Ontario

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Homewood Suites by Hilton London Ontario
Ranked #2 of 41 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
White Rock, British Columbia, Canada
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great rooms, noisy fan, food still good but not as good as when I was here 3 years ago.”
4 of 5 bubbles Reviewed 24 March 2013

The beds are very nice, good size suites, fridge, and kitchenette. The fan in the heater/AC is too loud. The staff was friendly. Overall a very good experience. The location is handy off the highway but far enough that there is no road noise.

  • Stayed March 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ray M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina D, General Manager at Homewood Suites by Hilton London Ontario, responded to this review, 2 April 2013
Dear Ray M
Thank you for taking the time to write a room on the Homewood Suites by Hilton London. We are glad that you enjoyed your overall stay with us.
We look forward to welcoming you back again on your next visit to London.
Sincerely,
Christina Dale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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669 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Ottawa, Ontario, Canada
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 22 March 2013

The website said there was no smoking, so we made the reservation (and paid in full - a year in advance!). But surprisingly when we checked in we were assigned a smoking room, and because the hotel was full a non-smoking room was not available. The room reeked of cigarette smoke (of course) despite the staff having run an "ozonator" as soon as the previous guests checked out. We went through 6 packs of Febreze over the next week which reduced but never eliminated the odor.

Other than that (which was major), the rooms were very clean and comfortable: a kitchenette with full sized fridge, two burner stove, microwave, dishwasher, sink, dishes and cutlery. The sitting room had an armchair, sofa/hideabed, desk, dresser and TV/game combo. Bedroom had king-sized bed (very comfortable) with dresser and TV. Bathroom in two parts: "outside" a sink / vanity, and separate room for toilet / bath / shower. All very bright and clean, and a good shower with lots of pressure and hot water.

Public areas of the hotel were also clean, and the complimentary breakfast was good. Because of our schedule we didn't get to attend the complimentary weekday dinners.

It would have been well above average had we been able to get a non-smoking room, and I'd stay here again if I could be assured of one!

Room Tip: Some rooms have fireplace and/or jacuzzi (ours did not). But make sure if you want a non-smoking roo...
See more room tips
  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David_N_Kidd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina D, General Manager at Homewood Suites by Hilton London Ontario, responded to this review, 27 March 2013
Dear David_N_Kidd
Thank you for taking the time to share your review with us via TripAdvisor. I apologize that you were not happy with your room assignment and for the unfortunate smoke smell you encountered. We strive to make sure all of our guests are comfortable in their rooms and encourage you to try our Suite Selection tool the next time you stay with Homewood Suites to reserve exactly the suite you want. Once again, I apologize we were not able to accommodate your room choice during this stay at our property.
Sincerely,
Christina Dale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Niagara Falls, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 March 2013

We spent 5 nights at the property and were very impressed. The suite was very clean and comfortable and well laid out. The staff were very pleasant and helpful. The pool and hot tub were clean and warm and salt water, so no stifling chlorine smell! Breakfast and afternoon cookies were a bonus. We never stayed in for dinner, but it is included Monday-Thursday!
The location so close to the freeway was not an issue at all, no traffic noise whatsoever! Travel time to downtown was about 10 minutes!

  • Stayed March 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MargaretC428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina D, General Manager at Homewood Suites by Hilton London Ontario, responded to this review, 27 March 2013
Dear MargaretC428
Thank you for taking the time to write a review on us on Trip Advisor. We appreciate your wonderful feedback and are glad you enjoyed your stay with us.
We look forward to seeing you again on your next visit to London.
Sincerely,
Christina Dale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 6 March 2013

Stayed in this relatively new hotel in London in Jan, overall it's a nice hotel. The hotel is off the highway, but quite far from downtown London. Reception area was nice and check-in was smooth.
Room was a suite with kitchen, living room and separate bedroom with bathroom. Everything was modern and clean. One thing that bothered me was the heater malfunctioned, loud and blew cold air, so loud I had to turn it off when I went to sleep. It was in early Jan so without the living room heater it was very cold, even though I cranked up the heat in the bedroom. I didn't complaint at the time, but did provide feedback to hotel management via survey later; however, no response from hotel which was a bit disappointing.

  • Stayed January 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina D, General Manager at Homewood Suites by Hilton London Ontario, responded to this review, 8 March 2013
Thank you for staying with us and sharing your experience via TripAdvisor. We appreciate your input and apologize for our delay in getting back to you. We value your comments and regret the heating issue you encountered in room. We have shared this incident with our facilities team who are working to correct the issue. We are glad to hear you otherwise enjoyed your visit with us and we hope you will return to stay the next time you are in London.
Sincerely,
Christina Dale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 4 March 2013

Stayed 1 night in Room 419 with a fireplace. It was my first Homewood Suites experience and it has won me as a repeat customer in the near future.

The Suites are very spacious with a mini kitchen equipped with stainless steel appliances - microwave, stovetop, dishwasher and full-size fridge. Would have been a nice addition to have also provided a water kettle. There were only two of us but could definitely see a family staying in this layout comfortably.

Agreed with other's observation on the sofa. It looked dirty - maybe it is the deep blue color and material that causes it to retain dirty/ dust easily. It's velvet texture, as much as we liked it, is not easy material to maintain/ clean.

Bedroom was excellent. Sleep quality was definitely one of the best among all my other hotel stays during this trip (visited 6 different Hilton properties). Bathroom was generously sized and we liked the additional bathroom area that was carved out for the wash basin.

Breakfast is by far one of the best among other hotel complimentary breakfasts. As others have noted, coffee and waffles are excellent - enough said. Must reiterate again, please try the waffle machine!

Pool was closed for maintenance. Seems like management is taking care of the earlier issues other mentioned. Expect it to reopen soon and available for your enjoyment!

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank skotumk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina D, General Manager at Homewood Suites by Hilton London Ontario, responded to this review, 6 March 2013
Dear Skotumk
Thank you so much for taking the time to review our Homewood Suites by Hilton London. We sincerely appreciate your feedback. We are so happy to learn that you enjoyed your stay with us and that we have been able to help you discover the Homewood Suites by Hilton brand. On behalf of the entire staff, I would like to thank you for staying with us. We look forward to welcoming you back on your next visit to London, Ontario. Thanks again!
Sincerely,
Christina Dale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
70 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 4 March 2013 via mobile

The Homewood Suites in London appears to be your typical Homewood Suites as you enter the lobby. The staff is friendly and professional. The lobby is bright and clean. The breakfast and dinner area are clean. And at that point things stop and almost get there.

The rooms are nothing special, typical in size, the amenities are in need of updates and the TVs are not the LGs that Hilton is standardizing on. The beds are comfortable and the shower is huge.

The vent fan in the bathroom never turns off and the heater fights to keep the room at any temp jumping from heat to AC constantly.

The cleaning crew never quite finish, it's never enough to call the front desk, but they never finish the rooms. On my second day they dumped the dirty coffee cup in the sink but left the coffee maker on. On day 3 they put the cups in the sink and unplugged the coffee maker but they left the coffee maker full on day 4 the forgot up bring back clean towels and instead if new shampoo I got 7 things of body lotion. I also found a cup of hot chocolate still on the bathroom counter half full.

If they could fix the little things this hotel could go to 5 stars quickly.

  • Stayed February 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina D, General Manager at Homewood Suites by Hilton London Ontario, responded to this review, 6 March 2013
David,

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your candid review on our guestroom appointment and housekeeping and we will share your comments with our team as part of our ongoing training to provide the best hotel experience possible. We know that the details make the most impact on a stay and our guests' deserve the best from us. We hope you will return to stay with us the next time you visit the area so we can show you the quality hospitality you expect and deserve.
Sincerely,
Christina Dale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ancaster, Ontario
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 25 February 2013

Staff (esp. manager Mike) was friendly at this hotel, however there were several factors that made this stay less than we expected:
-Pool heater had been broken so the pool was freezing. It started to heat up to almost 70 degrees by the time we were checking out. Brrr! Not only that, it is WAY smaller than it looks in the picture. Smaller than a typical backyard pool. The "spa" (hot-tub) that is also tiny was broken/under repairs. You know teams and families are looking forward to their weekend getaway, and you know they are looking forward to the pool and hot tub, so this was a disappointment.
-Room was nicely set up with small kitchen (no oven but stove top), microwave and a full fridge. Upon further observation, carpet had several stains on it, as did the ottoman. The sofa needed a good vacuum (they probably never do this). My son slapped his hand down on the sofa and a big dust cloud filled the area.
-Beds should have dust mite/bedbug protectors but they did not.A small investment to protect the hotel and it's guests. Mattresses were comfortable though and duvets comfy.
-Big problem with room: the bloody fan in the bedroom area kept going on and off all night and it was loud and breezy. You cannot control them from the source, and can only turn it to ON or auto. We opted to keep it on just for a white noise effect and covered it with towels so that those sleeping in the bed closest to it wouldn't have a breeze in their faces all night. Others we knew complained about the fan as well, but there's little we could do about it. It did ruin a few sleeps though.
-Breakfast (available until 10 am) was basic and convenient. The kids loved the waffle maker. A couple of hot menu items were available. Good coffee too! The breakfast area was large and comfortable. Our daughter's team had a potluck on one of the evenings and it was a great place to hang out and socialize. The breakfast area was not cleaned very well afterwards though. Overflowing garbage cans sat there until the evening and several staff members walked by it. Counters still had old food on them and the serving dishes (for hot food) were not cleaned afterwards. I would imagine a health inspector would have a lot to say about that.

I don't think we would be in a hurry to book this hotel again, as there are so many other options in the London area, and even a brand new hotel next door. A few easy adjustments and this hotel would be one of the top ones because the option of a suite is the best new hotel trend.

  • Stayed February 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CoolCanucks44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina D, General Manager at Homewood Suites by Hilton London Ontario, responded to this review, 28 February 2013
Dear CoolCanucks44
Thank you for staying with us and sharing your experience via TripAdvisor. We appreciate your candid feedback on the look and feel of our property and we apologize for the missteps you encountered with cleanliness and comfort. We strive to make every guests' stay as comfortable as possible and we regret that our pool area and the fan in your room disturbed your visit. We will keep these comments as well as those surrounding our breakfast area in mind as we constantly work to improve our guests' satisfaction. We hope you will give us another chance to show your group the quality hotel experience they deserve should you return to our area in the future.
Sincerely,
Christina Dale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton London Ontario

Property: Homewood Suites by Hilton London Ontario
Address: 45 Bessemer Rd, London, Ontario N6E 0A2, Canada
Phone Number:
Region: Canada > Ontario > London
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in London
#2 Romantic Hotel in London
#3 Green Hotel in London
#5 Business Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Homewood Suites by Hilton London Ontario 3*
Number of rooms: 106
Official Description (provided by the hotel):
Brilliantly situated in the heart of London's Business District, the Homewood Suites by Hilton® London Ontario hotel provides prime accommodations for anyone traveling to Ontario for business or for pleasure. Business travelers have easy access to local businesses. Our Homewood Suites in London, Ontario hotel features 106 spacious suites. These generous rooms are equally suitable for both work and leisure activities, so if you're looking for temporary housing or corporate housing in London, Ontario, you've come to the right place. ... more   less 
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Hotel London
Homewood Suites London
Homewood London
London Homewood Suites
Homewood Suites By Hilton London Ontario

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