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“Strong value comfort stay” 4 of 5 bubbles
Review of Homewood Suites by Hilton London Ontario

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Homewood Suites by Hilton London Ontario
Ranked #2 of 41 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Omaha, Nebraska
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Strong value comfort stay”
4 of 5 bubbles Reviewed 15 March 2014

Upon initial recommendation of a local business associate, this was my second long-term (multi-week) stay at the Homewood Suites-London. My suite was again clean, comfortable and well appointed, with separate living and sleeping rooms - a desirable feature - each space an with 42" swivel LG TV. Bed linens were VERY soft and comfortable, and bath linens were of good quality as well. Extra blanket available for living room couch was very nice, as were fully-furnished kitchenette amenities. Work desk with electric outlet on lamp was an I also especial convenient feature as well. I especially liked the ease of the 'flash' rather than 'insert'-style room key, as well as availability of USA Today (as an American). Hilton's eCheck-in service allowed online property map viewing and suite selection beforehand. Staff were friendly, knowledgeable and engaging, which was nice given that I was traveling alone for an extended time. Free internet is always a plus, and honestly increasingly an expectation for a frequent business traveler such as myself. Hot breakfast was good - especially the waffle maker - though a bit more rotational variety would have been nice (pancakes, French toast). Dinner was generally good, with monthly calendar posting on the suite fridge (which was not, however, posted for March, well into the month). Hot tub understandably suffered a three-day outage following a building electric power outage and subsequent need to replace parts. Housekeeping on one occasion neglected to service my room, leaving no shampoo. However, front desk promptly brought up when reported. Young children on property loudly roamed and stomped the hallways early morning one weekend, disturbing sleep. If not already done, for group stays including children, or larger numbers of children in house (sporting events, spring break, etc.), responsible adults should be politely reminded to supervise children and monitor behavior at all times. These groups are not "renting out the hotel." Those group(s) should be separated (placed on different floors) from business guests insofar as possible. Additional suggestions for management would be: consider adding bath exhaust fans, additional 'green' policies (dedicated in-suite recycle bins), allowing front-desk 'paid outs' (coin for guest laundry/supplies), faster/quieter elevator service (which I have experienced at comparable properties) and DVD players standard in suite. DVD/VHS combo players were available for free at the desk, upon request. Overall, this is a quite nice property rich with amenities in a convenient location, and provided a very good extended-stay value. I would certainly look forward to staying here again if working in the area.

Room Tip: Rooms well away from elevator bank and front and back staircases are generally quieter. Inquire if...
See more room tips
  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina D, General Manager at Homewood Suites by Hilton London Ontario, responded to this review, 24 March 2014
Dear Kevin H
Thank you for taking the time to write a review on your most recent stay at the Homewood Suites by Hilton London. I am glad to hear that you found our suites to be clean, comfortable and spacious. It is great that you were able to utilize the many amenities we have in the hotel as well as the guest rooms.
In addition to the many wonderful amenities I am pleased to hear that the staff help made your experience here a memorable one. I will be taking your suggestions regarding the breakfast to the proper team members to see our options for adding some added rotational items.
I will also be taking your comments regarding your housekeeping service to the appropriate staff to ensure each guest is receiving the best possible service during their stay.
I am also currently looking into some of your other suggestions. We currently do have in-room recycling which is located by the desk in the guest rooms.
Once again, thank you for the great review and we look forward to seeing you again during your next visit to London.
Sincerely,
Christina Dale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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669 reviews from our community

Traveller rating
    453
    163
    31
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Canada
2 reviews
5 of 5 bubbles Reviewed 14 March 2014

Our family of five enjoyed a very nice 3 night stay. The kitchen had everything we needed. When we asked for more towels for our room, they arrived within minutes. The crib was already set up before we got there. Everything was clean and the staff was friendly. We made great use of the pool. Free internet and free parking were a great bonus! Complimentary breakfast was different every morning and really good. There's nothing bad I can say. We would stay here again and recommend it.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Eric L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina D, General Manager at Homewood Suites by Hilton London Ontario, responded to this review, 24 March 2014
Dear Eric L
Thank you for taking the time to write a review on the Homewood Suites by Hilton London. Your feedback is appreciated. I am glad to hear that you and your entire family enjoyed their stay with us and that we had the amenities you need ready for you upon check in.
Thank you once again for your recommendation and we look forward to seeing you again upon your next visit to London.
Sincerely,
Christina Dale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
fergus, Canada
1 review
5 of 5 bubbles Reviewed 6 March 2014

It was great to stay with a family of five in a one bedroom suite. The breakfast was hot and fresh. Something for everyone to eat. Staff was friendly and quick to act on any request. Monday - Thursday they provide dinner for guests. A wonderful perk and helps with the expense of staying away from home. Also the room came with a fully equipped kitchen including dishwasher.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina D, General Manager at Homewood Suites by Hilton London Ontario, responded to this review, 20 March 2014
Dear Karen H,

Thank you for your review of your most recent stay with us at the Homewood Suites by Hilton London. It is wonderful to hear that the entire family enjoyed their stay and found something in our expansive variety of items in our daily hot breakfast. As you said, the fully equipped kitchen does come in handy especially for weekend visits or midnight snacking.

Thank you again and I look forward to seeing you again on your future travels to London.

Sincerely,
Tamara Cuthbert
Guest Services Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hamilton, Canada
1 review
5 of 5 bubbles Reviewed 6 March 2014

I love homewood suites! Its such a beautiful hotel. The best part for me is the comfort of the bed, so soft, clean, freash and succulent. When you need a place to relax and be commfortable like its home, homewood is the place to be! Love it ! Love it! The room is cozy, the service is awesome, no regrets at all!

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Oti A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina D, General Manager at Homewood Suites by Hilton London Ontario, responded to this review, 20 March 2014
Dear Oti A,

Thank you for your wonderful review of your most recent stay with us at the Homewood Suites by Hilton London. It is great to hear that our comfortable beds helped make your stay all the more enjoyable. I am also glad to hear that you felt like Homewood Suites could be a second home while you travel due to the amenities we offer and the spacious and peaceful environment each suite provides.

Thank you again and I look forward to seeing you again on your future travels to London.

Sincerely,
Tamara Cuthbert
Guest Services Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 27 February 2014

We stayed for 2 nights (Feb. 21 &22, 2014) to attend a wedding. Very happy with our large room and comfortable bed. Super clean! Dining room/lounge had this great vaulted ceiling with a fireplace. Large flat screen TV helped since Olympics were on. Saw final hockey game in lounge and loved the HD. Breakfast had great coffee but, just passable food. Price and comfort was excellent. Would stay again.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank yrush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina D, General Manager at Homewood Suites by Hilton London Ontario, responded to this review, 9 March 2014
Dear yrush,

Thank you for your review of your most recent stay with us at the Homewood Suites by Hilton London. It is great to hear that you enjoyed your stay due to the cleanliness and spacious and comfortable suites. I also love that you took advantage of our lodge's amenities to cheer on our Men’s Hockey team to gold. I will also pass along your comments to the appropriate departments about the breakfast items we serve.

I look forward to seeing you again on your future travels to London.

Sincerely,
Tamara Cuthbert
Guest Services Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Troy, New York
Level Contributor
196 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 bubbles Reviewed 23 February 2014

I will stay here again. Quiet comfortable rooms, nice included breakfast, clean facility, polite and helpful staff. I thought rates were a little bit on the high side but convenience took priority on this trip. The bed was a little soft but not unacceptable. The room had a fireplace but either it didn't work or was not obvious how it worked, I did not bother to ask as my stay was short.

Room Tip: No advice, my room was good
See more room tips
  • Stayed February 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RoadWarrior47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina D, General Manager at Homewood Suites by Hilton London Ontario, responded to this review, 27 February 2014
Dear RoadWarrior47
Thank you for taking the time to write a review on the Homewood Suites by Hilton London. I am glad to hear you enjoyed your stay for your clean and comfortable room to our many hotel amenities such as the complimentary breakfast.
It is great to hear that you will stay with us again upon your next visit to London.
Sincerely,
Christina Dale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kitchener, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 23 February 2014

rooms were beautiful, breakfast delicious and staff are wonderful. only staying at the homewood from now on. the only thing i would change would be to offer more options for rooms with two queen beds.

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank moe f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina D, General Manager at Homewood Suites by Hilton London Ontario, responded to this review, 27 February 2014
Dear moe f
Thank you for your wonderful review. I am glad you were able to enjoy your stay with us at the Homewood Suites by Hilton and have now selected our hotel as the place to stay when you are visiting. Our rooms with two queen beds are popular, especially on the weekend, so if you do need a room try to reserve as early as possible.
We look forward to seeing you again on your next visit to London.
Sincerely,
Christina Dale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton London Ontario

Property: Homewood Suites by Hilton London Ontario
Address: 45 Bessemer Rd, London, Ontario N6E 0A2, Canada
Phone Number:
Region: Canada > Ontario > London
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in London
#2 Romantic Hotel in London
#3 Green Hotel in London
#5 Business Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Homewood Suites by Hilton London Ontario 3*
Number of rooms: 106
Official Description (provided by the hotel):
Brilliantly situated in the heart of London's Business District, the Homewood Suites by Hilton® London Ontario hotel provides prime accommodations for anyone traveling to Ontario for business or for pleasure. Business travelers have easy access to local businesses. Our Homewood Suites in London, Ontario hotel features 106 spacious suites. These generous rooms are equally suitable for both work and leisure activities, so if you're looking for temporary housing or corporate housing in London, Ontario, you've come to the right place. ... more   less 
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Hotel London
Homewood Suites London
Homewood London
London Homewood Suites
Homewood Suites By Hilton London Ontario

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