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“Excellent shortcut hotel”

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Hampton Inn by Hilton London
Ranked #8 of 41 Hotels in London
Certificate of Excellence
Reviewed 4 October 2013

Traveling through the fall colors of Vermont and New York up to the Upper Peninsula of Michigan, this was a great stop along our fall drive. Medium sized city, nice cluster of new hotels, now the just need some restaurants!

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Hampton
Thank Kelly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy D, Director of Sales at Hampton Inn by Hilton London, responded to this reviewResponded 7 October 2013

Thank you for taking the time to write a review regarding your recent stay at our hotel. I'm happy to hear you enjoyed your stay! We have a great location right beside Highway 401 and there are several restaurants near by! We hope to see you again in the future!

Amy Dykxhoorn
Sales Manager

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477 - 483 of 608 reviews

Reviewed 2 October 2013

The Hampton Inn accomadated a large group for a hockey tournament, the staff was friendly and the ammenities including the pool and free breakfast were great. The staff invited everyone to use the lounge to watch the hockey game. The also shipped forgotten cables back to our home.

  • Stayed: September 2013, travelled with friends
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Review collected in partnership with Hampton
1  Thank Leah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy D, Director of Sales at Hampton Inn by Hilton London, responded to this reviewResponded 4 October 2013

Thank you for taking the time to write a review regarding your recent stay at our hotel. I'm happy to hear you enjoyed your stay with us and our free breakfast! We hope that we will see you again in the future.

Amy Dykxhoorn
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2013

We would stay here again. Excellent service, very clean, helpful staff, great breakfast and checking in and out was courteous and efficient. We were in London for medical reasons and at a stressful time it was nice to have this quiet oasis to return to.

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Hampton
Thank Brenda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy D, Director of Sales at Hampton Inn by Hilton London, responded to this reviewResponded 26 September 2013

Thank you for taking the time to write a review regarding your recent stay. I'm happy to hear you were pleased with our staff and breakfast. We hope to see you the next time you are in our city!

Amy Dykxhoorn
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2013

We wanted to stay at a hotel that had the convenience of a hot breakfast,, comfortable sleep, pool and close to the highway. The Hampton Inn met all of our expectations and the staff were friendly.
I would definitely recommend.

  • Stayed: September 2013, travelled with family
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Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy D, Director of Sales at Hampton Inn by Hilton London, responded to this reviewResponded 26 September 2013

Thank you for taking the time to write a review regarding your recent stay with us. I'm happy to hear you enjoyed our hot breakfast and had a comfortable sleep! We strive to meet all guest's expectations. We hope to see you again the next time you are in London!

Amy Dykxhoorn
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2013

Nice hotel for large groups getting together, families for weddings or groups for sporting events. Disappointed in the lack of cleanliness in the bathroom, but nice pool and great area for gathering and hanging out with the group.

  • Stayed: September 2013, travelled with friends
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Review collected in partnership with Hampton
Thank GereigeFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy D, Director of Sales at Hampton Inn by Hilton London, responded to this reviewResponded 26 September 2013

Thank you for taking the time to write a review regarding your recent stay. I apologize you were not satisfied with the cleanliness of your bathroom during your stay. We hope that next time you are in London you will stay with us again so that we can show you this is not the norm.

Amy Dykxhoorn
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2013

The manager on duty named "Kady" roll the eyes on me, and did not want to change me from a smoking room which I did not book, because it was my problem. when I have on my Hilton Honors that Im a not smoker and which non-smoking room!. I had to call to HHonors guest service in order to get someone with more criteria to change my room after ONE hour on the phone with a nice mediator, when I has standing only few meters from the so called manager! Awfull Service!

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Hampton
Thank Monica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy D, Director of Sales at Hampton Inn by Hilton London, responded to this reviewResponded 17 September 2013

We are so sorry we were not able to provide you with the quality service you deserved during your recent stay at our hotel. Please know that this is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we are all about Satisfaction Guaranteed and we try hard to make sure all of our guests have a great stay. Thank you again for your feedback and we hope you will come back and stay with us the next time you visit the area so we may better demonstrate our commitment to your satisfaction.

Amy Dykxhoorn
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2013

Hotel is average. Rooms were normal size, beds comfy. Pool was decent. My two complaints are 1. breakfast is not great. The eggs were terrible. Ham was not good. The room is not large enough to accomodate everyone.
2. housekeeping is obviously not doing their job. We thought our room was relatively clean, until I went looking for a shoe that was misplaced. I lifted the bed skirt and found a ball cap that was not ours and an orange! The bed frames sit on the floor, so there is no "under the bed" space. Just a little bit that you don't normally see until you lift up the bed skirt. Obviously housekeeping did not vacuum close to the bed, or lift the bed skirt. Yuck! I informed the front desk, who simply apologized. I was not offered anything to offset my (now) discomfort with the cleanliness of the room.
also, there is no fridge in the room. We were aware of this, but most hotels nowdays offer a mini fridge.

  • Stayed: September 2013, travelled with family
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Thank soccerlovin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy D, Director of Sales at Hampton Inn by Hilton London, responded to this reviewResponded 17 September 2013

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your input and apologize you were not sastisfied with your stay. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience and we hope you will return to stay with us the next time you are in town so we may show you the quality comfort and stay you expect and deserve.

Amy Dykxhoorn
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn by Hilton London

Address: 840 Exeter Rd, London, Ontario N6E 1L5, Canada
Phone Number:
Region: Canada > Ontario > London > Westminster
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in London
#4 Business Hotel in London
#7 Romantic Hotel in London
#8 Family Hotel in London
Price Range: £62 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn by Hilton London 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
The Hampton Inn by Hilton™ hotel in London, Ontario, is centrally located two hours west of Toronto and two hours east of Detroit. Known as the "Forest City," London, Ontario offers kilometres of stunning pathways and gorgeous parks as well as a fine collection of unique stores and friendly restaurants. London will entice you to come back time and time again. Our London, Ontario hotel is proud to be located in Canada's 11th largest city. There's plenty to see and do close to our hotel. In London, Ontario, we're known for hosting a huge variety of festivals and cultural events, such as Sunfest (a worldwide music festival), the International Children's Festival, Rib Festival and Blues Fest. London is a bright and colorful city. So come check into the Hampton Inn by Hilton hotel in London, Ontario and discover your artistic side. Services & Amenities Here at the Hampton Inn by Hilton™ hotel in London, Ontario, Canada, we're passionate about taking good care of you. That's why we offer a broad range of services and amenities to make your stay exceptional. Whether you're planning a corporate meeting or need accommodations for a family reunion or your child's sporting group, we're delighted to offer you easy planning and booking tools to make the process quick and organized. ... more   less 
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Also Known As:
Hampton Hotel London
Hampton Inn London
London Hampton Inn
Hampton Inn By Hilton London Ontario

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