Allow me to rant (that's what this website is for, after all) My friends and I had an awesome week in Toronto, absolutely awesome. I'm sad that we now must return to Houston. I'll definitely be back, but would I return to this hotel? Ha! Absolutely not. Most of the staff did an excellent job at being kind and helpful (the night auditor guys were very welcoming every time we walked in from a night out...they would always say "hello!" with a genuine smile even though it was late) ....except for the front desk supervisor, his name is Pratap. I thought this guy was having a bad day so I smiled and try to make conversation, but no, this is how he is on a regular basis (by far the furthest from outgoing) I've never seen anyone else in all of my years of existence with a consistent look of disgust on their face in addition to an attitude that screams "You're wasting my time." He looked as if he despised his life/job/people in general and then some. It was worse enough that my friends and I would be stuck in smoking rooms for 5 days with our allergies (Hilton employees are subjected to the least desired room types) When my friend and I looked around in the pantry for something to buy, he stood up against the wall with his arms crossed looking at us as if we were contemplating to steal something. For goodness sake, I'm a sales manager...I don't think so. When my other friends bought something from the pantry, he acted as if they were bothering him. My friend that had his own room asked if he could move to a non-smoking room since it would become available the next day (he had the worst allergies of all) and the front desk supervisor stated, "No, because you requested smoking. That's what you requested." Wow! What's the use in arguing with someone like that? I don't believe the hospitality industry is the right industry for that fellow. You can't hate people, dismiss their needs and have a job in this industry, you just can't. That goes to show either he does not listen or he purposely wants to aggravate guests. Hmmm, wrong industry buddy!! He clearly stated when I checked in that he remembered my non-smoking requests and both times that I called from Houston inquiring about non-smoking rooms. To be fair - The room was clean, the beds were VERY comfortable, the housekeeping team did a fantastic job when they cleaned our rooms (everyone knows they work the hardest), the fitness center was small but VERY clean, and the exterior/ interior of the lobby was well kept. Parking was a disaster, don't come here if you know it will be sold out. Just don't. What a small parking lot for such a decent size hotel. The rest of the staff did not show a bad attitude, to us that is. I probably would have given this property a higher rating if it weren't for that one bipolar JERK. Sometimes he would try to be nice, but it just did not cut it. Totally fake. Our 5 days should have been spent elsewhere (somewhere that has a microwave/refrigerator...it's no fun when your drinks and fruits go bad) but this property was the only one available under my rate.
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- Also Known As:
- Hampton Inn & Suites Toronto Airport Hotel Mississauga
- Hampton Inn And Suites Toronto Airport
- Hampton Inn Mississauga
- Mississauga Hampton Inn