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“Nice hotel - close to airport (breakfast - not so great)”

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Fairfield Inn & Suites Toronto Airport
Ranked #18 of 60 Hotels in Mississauga
Certificate of Excellence
Windsor, Ontario, Canada
Level Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Nice hotel - close to airport (breakfast - not so great)”
Reviewed 4 August 2014

Hotel was fine, room was good - sparse furnishing in hotel room - we had king bed and a large tub outside of bathroom - sofa in living/seating area - fridge in room. Stayed only one night and checked out to get breakfast the next morning (Sunday) and it was so crowded - people lined up outside of room - no or limited seating - when we did find a seat, there was no coffee or hot water - waited for coffee for 10 minutes, asked at front desk and they said it was coming - too crowded - didn't stay for breakfast or coffee after waiting for something for 10 minutes.

Room Tip: we were away from elevators - did not hear any noise during the night
See more room tips
  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank JHC2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABalraj, General Manager at Fairfield Inn & Suites Toronto Airport, responded to this review, 6 August 2014
Thank you for taking the time to post your comments on Tripadvisor.

I am so very sorry that the breakfast area was crowded and you didn't get a chance to have breakfast. I will share your comments with my team members so in the future we can ensure extra coffee stations are set up in the lobby area, this way we'll make sure other guests do not have the same issues.

Thank you again for choosing the Marriott Fairfield Inn and SuitesToronto Airport and hope you'll stay with us again when your travels brings you back to the Airport area.

Kind Regards,
Ann Balraj
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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375 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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  • Spanish first
  • Any
English first
Ontario, Canada
Level Contributor
97 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 20 July 2014

Clean facility with good staff. Beds a bit hard and some with swaybacked mattresses. Very close to YYZ though for a very good price. Offers it's own airport shuttle so you don't have to take the one that goes to all the area hotels.

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank BeachandBeyond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABalraj, General Manager at Fairfield Inn & Suites Toronto Airport, responded to this review, 21 July 2014
Hello,
Thank you for taking the time to post your comments on Tripadvisor.
I would like to apologize for the bed being a bit hard
We just went through a huge renovation from the carpets to the wallpaper, our next project will be the mattresses.

Thank you again for the positive feedback and hope to see you on your next visit.

Kind Regards,
Ann Balraj
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plaster Rock, Canada
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 July 2014

Arrived at the airport, called the hotel and were picked up by the shuttle efficiently. Check in was fine and front desk booked us a taxi so that we could go visit my mother for dinner. It arrived right on time too. We used the restaurant for a late night snack and it was ok. Our room was on a nice quiet high floor, just the way we like it. Even though you are in sight of the airport, the room was very quiet. Some people have commented on the decor and the colour choices are interesting. Think it was a decorator's idea of modern. Bed and pillows were great. Next morning before our flight south, we enjoyed the complimentary breakfast. It was busy but enjoyable, like that it is included. Also, always happy when there is complimentary tea available all the time. Would stay here again.

  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Carol J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Welland, Canada
Level Contributor
122 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 9 July 2014

It was a slow start when first checking into the hotel for the fact that the attending associate at the front desk oversighted on our room preferences which were recorded over numerous previous stays in the Marriott brands hotels.
The hotel is clean and comfortable but a little out of the airport core, in a somewhat light industrial setting. It provides airport shuttle service.
Dining room area is a bit on the small size especially when they are feeding breakfast to the entire hotel in a 3 hours window! Not particularly a pleasant experience when guests are struggling amongst one another to get a table to sit down for the complimentary breakfast. Reservation would be nice to solve the congested morning crowd.

Room Tip: I prefer the higher floor rooms in general!
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Tsangs53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABalraj, General Manager at Fairfield Inn & Suites Toronto Airport, responded to this review, 10 July 2014
Hello
Thank you for taking the time to post your comments in regards to your recent stay at the Marriott Fairfield Inn Toronto Airport.

We are always looking for ways to improve the quality of our services and we can only do that by getting feedback from our valued guests. Please accept our sincerest apologies for the level of service you received at check in and for any inconveniences that this may have caused.

I have passed on your concerns to our front desk staff, and can assure you this will not be repeated in the future.

Our goal is to deliver a memorable guest experience of which we have failed.

Please don't let this experience sway you from staying with us in the future and
We hope you will stay with again so we can deliver the service you deserve.

Kind Regards,
Ann Balraj
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 June 2014

It is better to have something delivered as restaurant has good food but is over-priced in my opinion. Walmart and other shopping is a 10 min drive away. I liked the parking garage being underground. Clean rooms, enough space, and overall good amenities. I'd stay here again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adriana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABalraj, General Manager at Fairfield Inn & Suites Toronto Airport, responded to this review, 4 July 2014
Hello Adriana,
Thank you for posting your comments on Tripadvisor.
It's always nice to hear when our guests make such great comments regarding our room cleanliness, the staff and the convenience of having our 24 hour complimentary airport shuttle.
I am sorry that you feel that the restaurant is overpriced as we're comparable to the other hotels in the area.

Thank you choosing the Marriott Fairfield Inn & Suites Toronto Airport and we look forward to seeing you again in the near future.

Kind Regards,
Ann Balraj
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Canada
Level Contributor
214 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 25 June 2014

I stayed here on a lay over, and was happy with my stay. They have a shuttle to runs to the airport every half, when you arrive just the hotel and they send the shuttle. I called from the airport and by the time I got outside it was waiting. The shuttle takes about 5 minutes to get to get to from the airport.

The hotel itself was perfect for a lay over, nice clean rooms, breakfast buffet, and professional staff.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hfxexp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glen Ellyn, Illinois
Level Contributor
11 reviews
6 hotel reviews
Reviewed 20 June 2014

The Good: Clean room, friendly staff, comfy beds, very accessible to airport.

The Bad: Wifi was extremely spotty in the room. Coming from the States, this was a huge negative in my book as I had all cell roaming turned off. The breakfast buffet was beyond basic and most of the bread items were stale.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABalraj, General Manager at Fairfield Inn & Suites Toronto Airport, responded to this review, 24 June 2014
Hello Mark,
Thank you for taking the time to post your comments on Tripadvisor following your recent stay at the Marriott Fairfield Inn and Suites Toronto Airport.

I am very delighted to hear that you took advantage of our complimentary 24 hour airport shuttle and had a comfortable night's sleep, also your experience with the staff were exceptionally great.

However I would like to apologize for the internet not being up to your standard and also the breakfast was very poor.

We are in the process of getting our internet upgraded in the near future and as for the breads in the breakfast area, I have addressed this with our breakfast department.

We at the Marriott Fairfield Inn and Suits Toronto Airport pride ourselves on delivering a high level of customer service and we failed to do so this time.

Please give us another chance to make it right and hopefully we'll see you again when your travels brings you to the area.

Kind Regards,
Ann Balraj
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Toronto Airport

Property: Fairfield Inn & Suites Toronto Airport
Address: 3299 Caroga Dr, Mississauga, Ontario L4V 1A3, Canada
Region: Canada > Ontario > Mississauga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Mississauga
#14 Business Hotel in Mississauga
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Fairfield Inn & Suites Toronto Airport 2.5*
Number of rooms: 170
Official Description (provided by the hotel):
NEWLY RENOVATED THROUGHOUT as well as brand new mattresses. Fairfield Inn and Suites Toronto Airport is located at 3299 Caroga Drive, Mississauga Ontario.We are conveniently located less than one mile from Toronto Pearson airport via our free 24-hour dedicated shuttle service, this airport hotel is also near to all major highways, the International and Congress Centres as well as a large number of businesses.Easily accessible to downtown Toronto. ... more   less 
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Also Known As:
Fairfield Inn & Suites Toronto Airport Hotel Mississauga
Fairfield Inn And Suites Toronto Airport
Fairfield Inn Toronto Airport
Fairfield Inn Mississauga
Fairfield Mississauga
Mississauga Fairfield Inn

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