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“Excellent location and excellent facilities”

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Crowne Plaza Niagara Falls - Fallsview
Ranked #35 of 128 Hotels in Niagara Falls
Birmingham, United Kingdom
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Excellent location and excellent facilities”
Reviewed 14 June 2012

My wife and I stayed there for our 1st wedding anniversary and the hotel kindly upgraded us to a magnificent FallsView room, complete with Jacuzzi bath! It was fabulous.

The staff were extremely friendly and helpful and even the cleaning team brought us in some chocolates and a hand written card when they found out it was out anniversary.

We did have an issue with te Rainbow room, restaurant. We had booked 6 months in advance and we even confirmed the booking on arrival to the hotel. We arrived at the restaurant and was told that unfortunately our booking couldn't be honoured as they had a private party now that had booked the whole restaurant.

To be fair to the AGM, he did try everything he could to get us in elsewhere and we managed to secure a buffet meal at the sister hotel. Unfortuately, this wasn't upto standard but there was little else he could do.

I would definately recommend this hotel to anyone looking to stay in Niagara.

Room Tip: Try and get on the 8th floor where the views are spectacular.
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  • Stayed June 2012, travelled as a couple
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Helpful?
Thank Nick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (523)
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 June 2012

We have stayed here for 4 nights. Location is great just walking distance to the fall also water park and casino located in the hotel.

  • Stayed June 2012
    • Value
    • Location
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Helpful?
Thank Fyimicheal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 June 2012

This hotel is classic Hollywood. The rooms were clean, well appointed, with all the details addressed. We even had a Curtain Clip, for what else but to hold the curtains together so the sun doesn't sneak in. There were more than enough towels, extra blankets, bottled water, turn down service, etc.
The staff were courteous and engaging, asking if they could help, always holding the door open, and quick to smile. We asked Jeremy at the front desk for dinner recommendations and were very pleased with the results.
The Rainbow Room restaurant was elegant, excellent, and expensive. The flavors in all the dishes were complex and the wait staff was attentive.
We really enjoyed our experience at the Crowne and would definitely recommend it. Even though it is connected to the waterpark, casino, Hard Rock, Starbucks, etc, it was like a tucked away escape.

  • Stayed June 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ingersoll, Canada
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 June 2012

I am an Executive Director for a not-for-profit organization in Ontario. We hosted our annual general meeting and conference the 2nd weekend in June of 2012. I would highly recommend this location for a conference, they seem to be able to handle from 10 to over 1,000 attendees. My experience was nothing but absolutely positive, the staff was friendly and helpful to all of my needs, they bent over backwards to accommodate us. The rooms were comfortable, well laid out and very serviceable.The food was served on-time and every member of my conference raved about both the taste and the quantity available. Desserts were to die for!!!!

I plan many conferences nationally and internationally each year and this location would be on my top 5 list of preferred locations.

Room Tip: Fallsview for sure woth the few extra bucks just to see the fireworks that happens over the Falls at...
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  • Stayed June 2012, travelled on business
    • Value
    • Location
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Helpful?
Thank Wayne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montreal canada
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 9 June 2012

i tried this hotel after a previous bad stay what a mistake. the reception lady was very nice and quick that is where the good ends. in the morning i woke up to a bug crawling near my husbands head. i rushed to get the kids out of the bed and my daughter had been bitten on the legs i lifted her pillow and there it was. when we made the long drive we thought wewould stay 2 nights. no way 1 was plenty.

  • Stayed May 2012, travelled with family
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Helpful?
7 Thank beachfunfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review, 25 June 2012
Dear beachfunfamily,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Regards,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 June 2012

This is a great place to stay on a family trip! We stayed here twice, and the experience was amazing every time! On our second visit, we asked for an upgrade- and they gave it to us, no extra charge! (The Presidential Suite was pretty sweet...) An elevator ride away from the indoor waterpark- great for any season. Suitable for kids of any age, because it has a big children's area, and the more "grown up" area, with massive, towering, fun- filled slides. Like body slides, and mat slides and tubing! The hotel itself is in an amazing location, you can get an amazing view of the falls. The hotel is a two minute walk to the Niagara Falls, and all the attractions around it. We've come here rather than the surrounding hotels, because it's usually cheaper, yet still is amazing, stylish and perfect for tourists or families!they also supply with special deals like kids eat free, and different coupons they give you at the desk. We will for sure come here a third time, and we suggest you all stay here!

Room Tip: The rooms with the Niagara Falls views, are truly amazing, all year long!
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  • Stayed February 2012, travelled with family
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Helpful?
Thank h_family_h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 June 2012

We stayed for one night and were treated beautifully. The reception staff were great and arranged a booking at the restaurant overlooking the falls. We had a falls view room which was great and the room itself was great. Our meal at the restaurant was fantastic. The staff were also great. Having the falls just in front of you made it very special.

This isn't about the hotel but worth keeping in mind. If you don't want to be disappointed by the tacky sideshow atmosphere, don't go up the hill. See my review of the falls, , Maid of the Mist and Journey behind the falls, all great

  • Stayed May 2012, travelled as a couple
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Helpful?
2 Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Niagara Falls - Fallsview

Property: Crowne Plaza Niagara Falls - Fallsview
Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Official Description (provided by the hotel):
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza

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