Currently staying in the above hotel since June 27rh. Was delivered our bags on check-in, an-hour-and*-half after check-in ! Noted and reported that a latch on one of the bags is broken; it took the hotel 24hrs to revert, after personal follow-ups.
The bellman, front office manager, as-well-as the GM-Joseph Legace, stated that the bag had been delivered to our room in an unbroken state; thus implicating that I was lying/stating, untruth ! Forget an apology ! I didnot even ask for any compensation.
According to them their 'Processes' are in place and they have no human failure in systems ! This Hotel has an 'attitude' problem; therefore, Beware and Higher Management Crown Plaza, Take Notice ! Top Associates Lack Tact, in Handling Feedback/Situations.
Room No. 604
- Official Description (provided by the hotel):
- Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
- Niagara Falls Crowne Plaza