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Crowne Plaza Niagara Falls - Fallsview
Ranked #35 of 128 Hotels in Niagara Falls
New York
Level 6 Contributor
97 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“nice place”
Reviewed 21 November 2013

close to falls and everything in the area. very accommodating front desk, went above and beyond. if you are driving, finding the parking can be tricky, very small sign and not obvious. Parking ws expensive.

Room Tip: the rooms with one double bed are very small. if I went there again, I would not reserve one of the...
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  • Stayed September 2013, travelled with family
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Helpful?
Thank quasitravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Warner Robins, Georgia
Level 4 Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 November 2013

Kudos to the staff at the Crowne Plaza in Niagara Falls. Mr. Nash, the night manager, and the rest of the staff were attentive and efficient and we could not have had better service. Because the hotel is what one would call "vintage", the rooms are smaller than the more modern sites. But the hotel is beautiful and perfectly maintained and the atmosphere is much more special than a modern glass and steel structure. Many thanks to the management for a lovely vacation

Room Tip: Make sure you ask for Falls View rooms.
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  • Stayed November 2013, travelled with family
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Helpful?
Thank Katee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 November 2013

We stayed at the falls view crowne plaza for a night on Sunday Oct 27th The hotel commands an excellent position for a great view of the falls. Its fairly central to the area but you will have to walk to get to the centre of the area.

We booked an upgraded suite on-line, when we arrived we found the concierge very nice and friendly we were given our keys and advised that we had been upgraded to the executive level. great, so we headed up to the room. when we got in the room it was not as we had expected, we had booked a suite this was just a room and not a great one either. We went back down to the lobby and spoke to the concierge. He was very apologetic and having looked at our print out booking form realised the mistake was on the part of the hotel and we did indeed book a suite. He was lovely to deal with, we took his name but i cont find it, so sorry but he is a huge asset to this hotel and should be commended. By way of an apology we also got a complimentary bottle of wine sent to our suite. Great customer service.

The suite was lovely, with the most amazing view of both falls and to the side the bright lights of the casinos and a ferris wheel. The room had a comfy sofa and an area to eat and drink with patio doors. Note, the doors dont open. The bedroom area was small but nicely decorated with a lovely comfy bed. The bathroom was very small but functional with some nice free toiletries.

We were given vouchers for breakfast, there is a lovely buffet breakfast and eggs can be cooked to order. The best part however, was the view, another great view of the falls. We didn't visit any other part of the hotel so cannot comment. We wondered around the area which is nice, but, wall to wall casinos so if gambling is your thing there is plenty of choice. It was so cold so we didn;t walk far.

All in all a great stay and we will visit again.

Thanks to all at the Crowne -Plaza a delightful stay.

Room Tip: splurge on the suite its well worth the money
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  • Stayed October 2013, travelled as a couple
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Helpful?
Thank EmzCambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camden, SC
Level 4 Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 November 2013

This hotel first opened in July 1929. It is a very elegant hotel. However, the advent of Starbucks and all the other chains and souvenir shops have marred its beauty. The parking garage belonging to the casino next door mars what was once a beautiful view of the falls and the river.

The standard room (at least the one I was in) had a magnificent view of the parking garage. The view, coupled with the size of the room (not much bigger than a double bed), gives a very claustrophobic feeling. After I was moved to a larger room (two double beds), I had an excellent view of the indoor pool area. This had its own set of problems...the enclosure's acoustics were not the greatest, so even a normal conversation of anyone in the pool area was very distracting. And heaven forbid you forget to draw the privacy drapes; someone might see more than they bargained for. :-) I suppose there are rooms in this hotel with an actual "fallsview"; I just wasn't privy to them. Make sure when booking that you know what you're getting, particularly for the money paid.

The staff was pleasant enough, and even found me a different room; however, they really brightened up when I presented my Priority Club membership. Whole different attitude, complete with a complimentary bottle of wine. The porters were probably the best of the lot. Coming off a business trip to Cyprus, I had a bit of luggage. They didn't bat an eye, and were very gracious and helpful, even when I moved to a different room within an hour or so of arriving.

The hotel is part of the IHG chain, including the Sheraton a couple of doors down. They have an EXCELLENT (but pricey) spa. Everything in the area is connected with tunnels or walkways, so you really don't have to go "out" if you don't want to. In between this hotel and the Sheraton is the casino, so if that's your thing, you're in luck.

I wish I had read the reviews of this hotel before I booked; I would have at least known what I was in for...

Room Tip: Make sure to ask for a room with a view of the Falls when booking, if possible. Rooms over the pool...
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  • Stayed November 2013, travelled solo
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Helpful?
2 Thank Expat_Chic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review, 20 November 2013
Dear Expat_Chic,

Thank you for your considerate review. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note of your valuable comments and will use these to monitor and improve the quality of product and services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Napanee
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 November 2013

We stayed in a standard room with 2 queen sized beds, there was not enough room for 2 regular sized adults to pass each other in the room. It is the smallest room we have ever stayed in anywhere in the world, and we travel frequently! We stayed with our 18 month old and 12 year old, way way too small for a family! The bathroom had not been cleaned there was hair everywhere, and the carpet was stained. The elevators were also very small to the rooms. The best part of the whole stay was the heat in our room was broken and stuck on high, even in a turned off position we could not control the heat and had to open the window in October! When we called down to desk we could not move they had a conference and were full and didnt offer any help beyond that! Very expensive stay $400 thankfully it included the waterpark which was wonderful! I highly recommend! !

Room Tip: If you have a family stay in a suite, you will appreciate the room.
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  • Stayed October 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Jen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review, 19 November 2013
Dear Jen P,

Thank you for taking the time to write a review about your experience with us. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us.

Please accept my sincere apology for the shortcomings you experienced during your stay and we regret you were not fully satisfied with the conditions of the room you received. I have taken note of your valuable comments and be assured that these will be taken into consideration in our efforts to continually monitor and improve the services we offer.

Once again, thank you for staying with us and providing us a valuable feedback.

Sincerely,

Joel B
Case Manager
IHGCare
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Frankfurt, Germany
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 November 2013

The room was nice, the view great, but the room, dinner and even parking was overpriced. We had dinner on the top floor of the hotel which was incredibly overpriced and we would never do this again. We went during off season and could have found a much less expensive room with a view, dinner, even no parking fees. Tried calling the front desk several times from the room and each time the phone rang and rang. Each time we had to take the elevator to the front desk to speak to someone. Loved the area, may return, but won't stay at this hotel again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Marvellous368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review, 19 November 2013
Dear Marvellous368,

We appreciate you taking the time to write a review of our hotel. We are delighted you liked your room accommodations and pleased you enjoyed the view. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel.

While we are pleased with your kind comments, we regret our hotel did not live up to your expectations in some aspects of your stay. Please be assured that the points you've raised in this review will be shared with our Management team for review. We will also follow up with our Front office team to ensure the concerns you experienced are addressed.

Once again, thank you for sharing your thoughts and comments regarding your stay with us. This is of great importance to us in our efforts to continually monitor and improve the quality and services we offer.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 November 2013

Great hotel adjunction to the Casino and indoor connection to the famous Lundy's Lane. As a platinum member we are given the 2 rooms suite. We arrived at the Hotel at 2:30 but unfortunately our room is not ready until 3:30, that is a turned down..
however our overall experience is great with this property.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mario S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Niagara Falls - Fallsview

Property: Crowne Plaza Niagara Falls - Fallsview
Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Official Description (provided by the hotel):
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza

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