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“Great Weekend Stay!”

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Crowne Plaza Niagara Falls - Fallsview
Ranked #31 of 129 Hotels in Niagara Falls
Ontairo, Canada
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great Weekend Stay!”
Reviewed 7 April 2014

Our family of four had a fantastic two night stay at the Crowne Plaza! I got an amazing rate through Hotwire as we spent the weekend for our son's basketball tournament. Upon arrival, there was a problem with our reservation, we were assigned the wrong room type. Without hesitation Manager Trevor upgraded us to two Executive Fallsview rooms with king beds. Trevor also made sure we had a great breakfast at the Rainbow Room, on him.
Every hotel employee we met was very friendly and provided excellent service. The rooms were very clean and the hotel was quiet at night. Most importantly, the kids had a great time!
We will return to the Crowne Plaza the next time we are in Niagara Falls and have more time to enjoy the family activities.

  • Stayed April 2014, travelled with family
    • Value
    • Location
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Helpful?
Thank GTruss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review, 8 April 2014
Dear GTruss,

Thank you very much for taking the time to review our hotel, and your stay at the Crowne Plaza, Niagara Falls - Fallsview.

We are sorry to hear about your reservation error upon arrival, but were thrilled to read that our staff were able to accomodate your family during your basketball weekend. As a property we strive to provide all of our guests with superior, effiecit and professional service.

Again, thank you for your valuable feedback. It is through guest feedback such as yours that we are better able to grow as a property.

Joseph Legace
General Manager
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1,852 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (508)
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English first
Aurora, Canada
Level Contributor
86 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 2 April 2014

Stayed in this hotel in late March. Seems like the hotel is trying to impress with crowned royal-style image. It may work for some, who is ready to ignore old carpet in a lobby/hallways and rusty door hinges in rooms. I wouldn't recommend staying there for anyone who has dust allergies...
Long story short - small rooms, unimpressive, dull interior. Water pipes are noisy, toilet flushing is noisy. The hotel needs to be shut-down for a complete renovation top-down. Just read critical reviews posted by other travellers. No need to add more. I will choose Double Tree (see my other comments) any time over this location.
Staff is a bight spot - friendly and efficient.

  • Stayed March 2014, travelled with family
    • Value
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Helpful?
1 Thank instyleLive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review, 2 April 2014
Dear instylelive,

Thank you very much for taking the time to give us your feedback on our hotel: the Crowne Plaza, Niagara Falls - Fallsview.

We are very sorry to hear that our vintage hotel was not up to your standards. As a vintage hotel, we thrive to provide our guests exception service, in an elegant, and unique atmosphere filled with old world charms.

I assure you that the issues you experienced in regards to your room cleanliness are not our standard at the Crowne Plaza. If it all possible, we would truly appreciate further feedback regarding these issues. Our guest service team can be reached at 905-374-4447, ext. 4111.

Thank you very much for your time and for your valuable feedback.


Joseph Legace
General Manager
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Burlington, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 April 2014

Stayed at the Crowne for a dance competition March 2014, Nice hotel old world charm , rooms are small beds at the best are double's, for a large family I would see if you could get an upgrade to a suite? the falls view in room 522 same with room 512 was not really a view, you had to sit on the heater to actually see the falls, so that was disappointing,
Beds are very comfortable and the pillows are nice and fluffy
Hotel is clean , hard rock cafe is adequate but very expensive, starbucks is downstairs again really expensive.

  • Stayed March 2014, travelled with friends
    • Value
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Helpful?
Thank Jeager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review, 2 April 2014
Dear Jeager,

Thank you very much for reviewing your stay with us at the Crowne Plaza, Niagara Falls - Fallsview.

We truly appreciate the feedback that you have provided, and will look into further regarding our Fallsview rooms.

Again, thank you for taking the time to review our property. We are thrilled you enjoyed your time here, and we certainly hope to weclome you back in the future.

Joseph Legace
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aurora, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 April 2014

The staff were very helpful, they went out of their way to make sure we were happy. Our first room we were given was terrible. It overlooked the pool and the room stunk of chlorine. Second room we were offered was tiny and still overlooked the pool. Third room looked out to the 7 story parking garage. It was better than the pool but had to listen to cars honking all the time. They claim that they have amazing beds, well they were more uncomfortable than staying at a Motel. I asked for extra padding and it still didn't help. It is an old hotel but has been nicely updated except for the toilets.

Room Tip: Make sure you ask where your room is located. A lot of the rooms on 3rd and 4th floors overlook the...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review, 2 April 2014
Dear Lisa R,

Thank you very much for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview.

Although we were pleased to read that you found our staff helpful and accomodating, we were saddened to read that you experienced several challenges throughout your stay.

Typically, our standard rooms do not offer a view of the falls, however, we strive to provide our guests a comfortable and memorable stay with us. We are sorry that you found the bed uncomfortable, and allow me to assure you we will look into this matter further.

Your feedback is incredibly valuable and allows us to further provide superior service to our present and future guests.

Thank you again for taking the time to review our property. We certainly hope to welcome you back in the future.

Joseph Legace
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aurora, Canada
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 31 March 2014

We were on our yearly week-end road trip with our daughter & grand daughter & had made our room 2 room selections 5 months in advance. We had requested a quiet room away from the elevators. We got the smallest room we have ever been in ever on the 5th floor facing the parking garage. No sleep the 1st night due to the high powered Hvac equipment on the roof outside our window that vented throughout the entire night. It was like being at the end of runway 25L at Pearson. The next morning with bags under our eyes we explained the situation & requested a room change. They were kind enough to put us on the 12th floor facing the Falls. The view was not important as we just wanted quiet at night for some restfull sleep. Well that night we heard banging & clanging all night long that seemed to come from inside the walls of our room. It sounded like some sort of dumb waiter shaft or conduit that was adjacent to our wall. We got a little more sleep that night than the previous but overall not that much. Do the management of these facilities not know these important details or is it they just don't care? Sorry a redundant question! Fair value for the money you spend is all we want & expect but not at this place. Our daughter fared just as badly & had to change her room immediately upon arrival. Her room was on the 3rd floor & when you opened the drapes you were looking at the pool & pool deck with folks sitting in lounge chairs staring back at you. Not to mention the intense strong chlorine smell in the room which is not good for anyone especially those with allergies. On top of all that they clip you for $20/day parking ... where is the loyalty to their high paying guests? Never again for this Crowne Plaza property!

Room Tip: Likely the higher you go the better but remember the restaurant & lounge are on the 10th floor...
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  • Stayed March 2014, travelled with family
    • Value
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Helpful?
1 Thank siestaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review, 2 April 2014
Dear siestaman,

Firstly, thank you for taking the time to review our hotel, and your experiences at the Crowne Plaza, Niagara Falls - Fallsview.

Secondly, allow my to apologize that we were unable to earn a perfect four star rating from you. As a vintage hotel, our rooms are somewhat smaller than the more modern-day hotels. As you had booked a traditional room, they unfortunately do not offer a view of the falls. I was, however, pleased to read that our staff were able to assist you for your 2nd evening with us.

We sincerly apologize that the chlorine smell hindered your daughters' experience with us, and I will follow up with our staff to see if anything else can be done.

Thank you again for taking the time to review our hotel. Your feedback is incredibly valuable, and we truly appreciate your patronage.

Joseph Legace
General Manager
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Toronto, Canada
1 review
Reviewed 27 March 2014

We were greeted so warmly & as soon as the front staff found out it was my daughters birthday they went out of their way to make it special for her & us! The breakfast buffet was amazing; great service, food was delicious & amazing view of the Falls! Close to everything, attached to the water park & beautiful rooms(with an incredible terrace) will will be going back for sure! Thank you Trevor!

Room Tip: Upgrade & get a suite, comes with a terrace and amazing view of the falls! Well worth it! We w...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trish G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review, 28 March 2014
Dear Trish G,

Thank you very much for taking the time and reviewing your stay with us at the Crowne Plaza, Niagara Falls - Fallsview.

We are extremely pleased that you, and your family, enjoyed your time on our property! As a hotel we strive to provide our guests with accomodating, efficient, and professional service - and we are thrilled that you experienced just that!

We certainly hope to welcome you and your family back for another celebration!

Joseph Legace
General Manager
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Ontario, Canada
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 March 2014

Room was very small, felt like I was sleeping in a closet! But, the linen, towels and room were very clean. The view was of the parking garage, not nice! They charge a resort fee of $10.00 and a parking fee on top of that was $20.00. The staff and front desk employees were very nice. The buffet on the 10th floor was $35.00 per person, way over priced! If you do stay here make sure to pull your door shut.

Room Tip: If you are getting a "value room" look somewhere else, unless you like to sleep in a clos...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelgl67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review, 24 March 2014
Dear travelgl67,

Thank you very much for taking the time to review our hotel, and your stay with us at the Crowne Plaza, Niagara Falls - Fallsview.

We are very sorry that we were not able to earn a perfect rating from you during your recent visit with us. As a vintage hotel, our rooms are smaller than the more modern-day hotels.

We truly appreciate your feedback, and will use to further promote a culture of communication and superior service with our colleagues.

Thank you again for taking the time to review our property, and we certainly hope to welcome you back in the future.

Joseph Legace
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Niagara Falls - Fallsview

Property: Crowne Plaza Niagara Falls - Fallsview
Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Official Description (provided by the hotel):
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza

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