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“Good location, but room quality is poor”

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Crowne Plaza Niagara Falls - Fallsview
Ranked #37 of 128 Hotels in Niagara Falls
Reviewed 8 August 2014

Pros:
Great location. Steps from all the Clifton Hill attractions. The rainbow bridge is right in front of the hotel. Service is okay.

Cons:
-There is no soundproofing at all! Even if the room next door is speaking with an indoor tone, you can still hear what they are saying!
-Whenever the nextdoor neighbour opens or closes the door, we can hear the loud boom clearly!
-The hot water takes at least 5 minutes to activate.
-They charge a resort fee each day even though there are no amenities

  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this reviewResponded 10 August 2014

Dear David L,

Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview.

We were thrilled to read that you enjoyed our convenient location, but were disheartened to read about the shortcomings you experienced in your room. Allow me to assure you we will follow up and rectify the issues you experienced in your guest room. Our Guest Services team would be more than happy to take any additional information you are willing to provide us. They can be reached at 905-374-4447, ext. 4111, and would be happy to assist you.

Our Resort Fee is a mandatory fee that is on all of our reservations which allows our guests' to take advantage of unlimited internet access, unlimited local and long distance calls within Canada and the United States, as well as We-Go shuttle passes for the area. We will follow up with our team to ensure we are communicating this to our guests' appropriately.

Again, thank you for your time, feedback and patronage.

Joseph Legace
General Manager

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875 - 881 of 2,010 reviews

Reviewed 6 August 2014

Loved the deal with the perks we got...staff was great with package info...quick checking in and out...room was extremely clean and elegant...right overlooking the Falls...my son even took pics he liked the room so much...will definitely return

Room Tip: Research your accommodation destination and read the reviews
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  • Stayed: September 2013, travelled with family
    • Value
    • Rooms
    • Service
Thank Trish T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this reviewResponded 10 August 2014

Dear Trish T,

Thank you for taking the time to provide your feedback on the Crowne Plaza, Niagara Falls - Fallsview.

We are delighted you and your son enjoyed your time at our hotel, and hope you will join us again soon!

Joseph Legace
General Manager

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Reviewed 5 August 2014

Our 2nd stay at Crowne Plaza in Niagara Falls in 2 years. Super location, nice water park. This time felt better service and more friendly staff. In addition to the lovely time we spent in Niagara so lively in the summer and many activities around

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank BobH1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this reviewResponded 6 August 2014

Dear Bob H,

Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview.

We are delighted that you and your family were able to join us, and enjoy the Fallsview Indoor Waterpark during your stay.

We hope to welcome you back in the future.

Joseph Legace
General Manager

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Reviewed 5 August 2014

On a whim my husband and I decided to celebrate our 26th anniversary in Niagara Falls.the scenery was breathless! Unfortunately our room was not! The bed was comfortable. The room was clean. That is the best I can say about this hotel. The opulent feel of the hotel and lobby is ruined by the water destroyed ceilings. The elevator jumps and jerks with every ride. You would think for $399 a night it would impress , impress , impress. Would not go back to this hotel.

Room Tip: Ask to be above 10th. floor. The view of the falls is amazing!
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank partylite000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this reviewResponded 6 August 2014

Dear partylite000,

Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview.

We are delighted you and your husband chose our hotel to celebrate your 26th wedding anniversary, but were disheartened to read that our vintage hotel was not to your expectations. Allow me to assure you, we take our guests' feedback very seriously, and will follow up to ensure that all the shortcomings you experienced are rectified.

Again, thank you for your feedback, time and patronage.

Joseph Legace
General Manager

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Reviewed 5 August 2014

My wife and I just stayed here for 3 nights. That's probably 1 night too many for this area but that is not a reflection on this hotel at all. The staff were great right from the beginning; Carlo in the lobby area was especially helpful and friendly.
As other reviews state it is an old hotel but it has been renovated while still keeping and old world style about it. We missed having a fan/extractor in the bathroom but apart from that the room was spacious, clean, well furnished and had a great view of the Falls and the Rainbow bridge.
They have a small Starbucks located at street level and this was great for breakfast; on our last day we ordered room service which came on time and was really good.
The location is perfect; it is far enough from the Clifton Hill area to be quiet while still being within easy walking distance of the Hornblower boat rides and many of the restaurants and shops.
Speaking of Clifton Hill, it is clearly very popular, mostly for young families and this is a group that many places definitely attract. It is however trash and cheap and loud and as a couple in our early fifties I have to say we had to get away from the main attractions to find places that appealed to us.
The Crown Plaza was a good place to retreat to and to plan our excursions from. There were plenty of young people and kids but it was still quiet for the most part. I would stay there again and would recommend it for the price, the service and the quality.

Stayed: August 2014, travelled as a couple
2  Thank DonnchaCorcaigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this reviewResponded 6 August 2014

Dear DonnchaCorcaigh,

Thank you for taking the time to provide us your insight into the Crowne Plaza, Niagara Falls - Fallsview.

We are thrilled that you enjoyed your time with us, and hope you will join us again in the future.

Joseph Legace
General Manager

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Reviewed 4 August 2014

I recently stayed one night at the Crowne Plaza and the room was a reasonable size and very clean. I had a view of the falls which was very nice. The hotel itself is a little dated. It is in a great location, close to everything and near the main strip Clifton Hill but the room was quiet and you could not hear any noise from the street. I was on the 4th floor. My only issue was that there were no showers in the change rooms at the hotel pool so you had to go back to your room to shower after swimming. There is a shower near the pool but it is not private enough to actually have a shower after swimming and change. I also would have liked to know the prices on the menus in the hotel. They were not listed on the website or in the guide in the room. Other than that the hotel staff were very friendly and helpful

Room Tip: Rooms that face the falls.
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  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank cat762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this reviewResponded 5 August 2014

Dear cat762,

Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview.

We are delighted you enjoyed your time with us, and we will look into potential solutions to ensure our guests are privy to our menu options, and pricing, in our guest rooms.

Thank you again for your feedback, time and patronage.

Joseph Legace
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

Stayed here for a dance competition. Awesome hotel. Front desk staff was wonderful and helpful. Room was small but was expected. Ate in the casino and the food was great and at a good price. Location is perfect for touring the falls and heading out to all the Niagara activities. Would definitely stay here again.

Room Tip: .standard rooms are small. If you have more than two people I would try to get an upgrade.
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  • Stayed: April 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank CBall5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this reviewResponded 5 August 2014

Dear CBall5,

Thank you very much for taking the time to provide us your feedback on the Crowne Plaza, Niagara Falls - Fallsview.

We are thrilled that you enjoyed your time at our vintage hotel, and hope to welcome you back for any occasion.

Joseph Legace
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
Price Range: £62 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Official Description (provided by the hotel):
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza

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