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“Great Place Walking distance to everything.”

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Best Western Fallsview
Ranked #47 of 128 Hotels in Niagara Falls
Wisconsin
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Place Walking distance to everything.”
Reviewed 11 May 2012

Room was clean and spacous. Only a few blocks from tha falls. Plenty of places to eat and shop. Only drawback was the $10 a night to park. would think if your staying at the hotel you could park free.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Skikarp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWFallsview, General Manager at Best Western Fallsview, responded to this review, 13 May 2012
We take great pride in the cleanliness of our hotel. Our housekeeping team pays close attention in making sure that all of our guest rooms are cleaned to a standard expected by the guests of our hotel.

I’m glad to hear that you enjoyed our proximity to everything Niagara. Niagara Falls has so much to offer and we’re within walking distance to all the attractions, great dining, world class casinos, entertainment complexes and the Falls.

I assure you we look at our parking charge yearly and adjust when needed in making sure that we continue to provide value compared to our competitors on Fallsview Boulevard. We often find ourselves positioned well below the $20 - $30 per night charge for parking of our competitors but we will again be looking at it as part of our commitment to providing an outstanding experience for all of our guests.
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Tavistock, Ontario
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 May 2012

We almost always stay at this hotel. We have stayed at others so I do have some to compare it too. Niagara Falls has many hotels & motels that range from places that even rats wouldn't dare to stay to fantastic 5 star establishments. We were there for New Years Eve & the next night. It is in a great location to walk down to the falls and/or listen to the great bands, go to Skylon, great restaurants & even a very nice casino in which to throw away your hard earned money.
Be prepared to pay top dollar on New Years Eve, The BW Fallsview was not too bad at all. We asked for a top floor room & got it overlooking the action. Even at 6:00 the was a roomful of young drunks, music blasting, doors open, running from room to room. It was early so I didn't call security, but someone did. When we got back from the festivities it was obvious something had been done because it was quiet the rest of the night. Kudos to security !! The staff here are very friendly & accomodating & know their stuff. They even allow dogs. I saw a few with their owners on their way in & out but never heard a peep. Something to consider. We stayed the following night & it seemed like we were the only guests on our floor. They have balconies that you can sit out on which is terrific. Lots of space in our room & so on. It is also a good hotel to see a concert at the Fallsview Casino because it is kitty corner to it.
We travel a lot & having a consistently good hotel at the falls brings us back again & again. Thank you :)

  • Stayed December 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank nowecantbringthedog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWFallsview, General Manager at Best Western Fallsview, responded to this review, 13 May 2012
We’re thrilled to hear that you love to stay with us. That’s the best compliment that we can receive and means more to us then anything else. We’re happy to hear that you had an outstanding New Years Eve. This past New Years was the greatest New Years Niagara has ever seen.

We’re glad to hear that you found our security team to be prompt and quick to respond to disturbances. We enforce a strict noise policy and react to disturbances immediately at all times of the day. Our professional team of security guards are well trained and proactive in handling guests who more then not didn’t recognize that they were being overly loud. Guests are most often respectful to our policy but it can occur when a discussion between our security team and a guest of our noise policy must take place.

It doesn’t happen often but it is nice to hear that you took advantage of a second night at the hotel following New Years Eve. Its Niagara Falls greatest secret and we wish more guests would take advantage of it.

Thank you for choosing us time and time again. We can’t wait for you to come back to experience the Best Western Fallsview and do so in the near future.
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Honolulu, Hawaii
Level 6 Contributor
72 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 7 May 2012

We decided, at the last minute, to go on a "road trip" with our dogs -- and Niagara Falls was a slight diversion from our route. I selected the Best Western because it popped up first when I did a search for dog friendly hotels in the Niagara Falls area.

The hotel's website talks about "kennels" where dogs can be left when guests are out looking at the sights. When we arrived and I asked about the "kennels" I was told that they were, in fact, crates. Shipping crates, or the small crates where the vet "holds" your dog after surgery. Our dogs are not lap dogs, and the thought of putting them in crates for a few hours was unappealing, The hotel, fortunately, was relaxed about our leaving the dogs in the room as long as we gave them our cell phone number -- which we willingly did. Our dogs are seasoned travelers, and are well-behaved in hotel rooms, so no problems were experienced.

Our room was on the 5th floor. You need to open the downstairs door with your room key, but the door then opens into you -- so the door is between you and the opening. A very poor design, and it made it difficult for us to come into the hotel with the dogs (and very, very difficult when schlepping our baggage up to the room, and back down again). There were no carts offered, nor visible, to help us with luggage.

Our room was tired. It had a huge bathtub, but no bath oils or anything to pour into the tub. When I asked a grumpy lady at the front desk where I could purchase bath oils, she said, "We don't have any." I said that I understood that, but where could we purchase some. She had no idea. Other than the monster bath tub, there was a small shower and toilet cramped in a little closet-like affair with two sliding doors. There were small pieces (1/2 inch or so in diameter) of what looked like fresh orange peel on the bed and on the floor when we checked in -- so we didn't have the impression that the room was particularly clean.

Please don't let the "Fallsview" name confuse you: you cannot see the falls from anywhere on the hotel grounds. Our "tower" room looked out on an empty lot, as shown in the photograph.

The hotel had a chalk board where they write the names of visiting VIP doggie guests. It's not a big deal, but our dogs' names never appeared on the chalk board.

I think someone in hotel management had a good idea to promote this otherwise tired, nondescript hotel as "pet friendly." We otherwise would never have stayed here. But, at least in my view, putting dogs in cages and placing us on the 5th floor with our two dogs was not particularly sensible. I found the hotel staff generally unhelpful. Their American Express machine didn't work -- no apology or plan B. (I paid with my Visa card.) And I wasn't fond of them scanning my driver's license.

We enjoyed our visit to Niagara Falls -- but not our stay at the Best Western Fallsview.

Room Tip: I would suggest choosing a room in a different hotel.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Craig_Walsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWFallsview, General Manager at Best Western Fallsview, responded to this review, 11 May 2012
I’m so sorry to hear of your unsatisfying stay. I’m disappointed to find out about your concerns following your departure. I assure you some of your concerns could have been addressed immediately and as they were brought to our attention. I’ve asked our Guest Service department to review your comments and to find out where we’ve failed so that we can immediately improve or resolve any issues.

I appreciate your honesty when sharing the details of your stay. We use this type of feedback to improve and be better. You’ve brought to our attention a number of issues that you feel we could improve upon and I thank you for that.

I hope the next time you choose to come to Niagara you give us a second chance. We’re always striving to meet all guest expectations and hope that we’d have that second chance to do so for you.
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Toronto
Level 5 Contributor
49 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 May 2012

Weekend getaway for two. They gave us a room with 2 queen beds and it was huge! The bed was new and very comfortable, slept very well. It was close to all the attractions, Casino, restaurants, the falls. If you are looking for something simple and don't have a need for all the bells and whistles like the other hotels, this is a perfect place on a budget.

Room Tip: If there are rooms available with 2 queen beds go for it, very large space. Also the top floor had a...
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  • Stayed April 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank JackpotJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWFallsview, General Manager at Best Western Fallsview, responded to this review, 11 May 2012
We hear time and time again on how large our deluxe rooms are with two queen beds. This room type is often the most booked and requested for that reason. We’re happy to hear that you had a restful sleep. Our beds were replaced in the winter and we’re soon to see flat screen TV’s in all guest rooms. Being so close to everything allows our guests to park and walk to just about everything they’ve come to Niagara for. We’re thrilled to hear of your outstanding experience and we look forward to welcoming you back soon!
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Brooklyn, New York
Level 4 Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 April 2012

I found this hotel to be just what I needed. We had a huge room with two queen beds. It is a pet friendly hotel, but the room was perfectly clean, we did not hear any dogs barking while we were there. Beds were comfortable. The location is great - easy walk to a great view of the falls. We had a table with chairs in our room so we were able to get take out food and eat in the room, which was nice for us. We picked this hotel because we were travelling with a new puppy, but I would have been happy to stay here even without a dog. The staff were very friendly and helpful.

Room Tip: I think our room was the 2 queen deluxe. it had alot of room and a table with chairs. Good choice...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank canoeberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWFallsview, General Manager at Best Western Fallsview, responded to this review, 8 May 2012
Thank you for the wonderful comments! I’ve shared your kind thoughts with our entire team, and they all appreciate you taking the time to notice their hard work and efforts.

Everyone loves our location as we’re within walking distance to everything. We’re known to have some of Niagara Falls most spacious guest rooms. I’m glad to hear that you appreciated and enjoyed all the space. We’re always upgrading and we’re happy to hear that you enjoyed our recently purchased beds.

We look forward to seeing you and your puppy again soon.
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Ontario
Level 5 Contributor
69 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 28 April 2012 via mobile

Average room, good price, pretty quiet, close to everything. Although I own 2 goldens, I don't travel with my dogs. This place encourages them. We could hear them in the various rooms as we walked the halls, but not in our room. No evidence of fleas but I got the willys thinking about the possibility.

Stayed April 2012
Helpful?
Thank Brad O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWFallsview, General Manager at Best Western Fallsview, responded to this review, 8 May 2012
We’re thrilled to provide the opportunity for our guests to travel with their "entire" family. We strive to provide an outstanding experience for you as well as your pet. From complimentary kennel service to dog walking, your pet is a priority.

The hotel has specific floors designated for pets. If we’re notified of any pet disturbance we immediately remove the pet from the guest room and place the pet in our kennel. Pet owners who leave their pet in the room must agree to allow us to do so in making sure that the disturbance is quickly resolved. You’re right in saying that you found no evidence of fleas. Our hotel follows a strict preventative maintenance program in limiting incidents of such.

We look forward to welcoming you back to the hotel and ask that next time you’d bring your goldens as we’d love to welcome them with one of our pet welcome gift bags!
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Saugus, Massachusetts
Level 3 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 April 2012

The rooms were quite big with 2 queen size beds , table and 2 chairs, TV, & balcony. They had a nice big sink and counter outside the bathroom and one inside too. It makes it easier to get ready.

Room Tip: Ask for the front of the building.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marcy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWFallsview, General Manager at Best Western Fallsview, responded to this review, 28 April 2012
We’re thrilled to hear of your exceptional stay. We have some of Niagara Falls largest guest rooms and regularly hear how much our guests enjoy the double vanities in our deluxe rooms. We can’t wait to welcome you back!
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Additional Information about Best Western Fallsview

Property: Best Western Fallsview
Address: 6289 Fallsview Blvd, Niagara Falls, Ontario L2G 3V7, Canada (Formerly BEST WESTERN Fallsview)
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #47 of 128 Hotels in Niagara Falls
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Fallsview 3*
Number of rooms: 243
Official Description (provided by the hotel):
Located in the heart of the Fallsview Entertainment District, a 5 minute stroll to Queen Victoria Park, one block to the Falls and its attractions, the Best Western Fallsview, Niagaras only truly pet friendly hotel offers you proximity with value for your entire family. The full service, 248 room, 100% non-smoking hotel is 5 blocks to Clifton Hill attractions, 2 km to Marineland and across from the Imax Theatre, Skylon Tower and the Fallsview Casino. ... more   less 
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Also Known As:
Best Western Fallsview Hotel Niagara Falls
Best Western Hotel Fallsview
Best Western Fallsview Niagara Falls
Best Western Niagara Falls
Niagara Falls Best Western

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