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“Average Room, But Would Stay Again” 3 of 5 bubbles
Review of BEST WESTERN Fallsview

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BEST WESTERN Fallsview
Ranked #51 of 129 Hotels in Niagara Falls
Sudbury, Canada
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Average Room, But Would Stay Again”
3 of 5 bubbles Reviewed 18 September 2012

Room was clean and quite large, no microwave or fridge which I was expecting. All rooms have balconies which is nice. Restaurant is nice but overpriced.

No desks in the room I stayed in as well, only 2 beds, TV stand with TV and table with 4 chairs. Would probably stay again, but would consider other hotels first.

  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dave56395
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWFallsview, General Manager at BEST WESTERN Fallsview, responded to this review, 28 September 2012
We’re Niagara Falls greatest value, one block to the Falls and in the heart of the Fallsview Entertainment district. We’re a mid market property offering affordable accommodation and dining to guests wanting to stay in the centre of and within walking distance to everything Niagara. We’re happy to hear that you’d stay with us again in future and look forward to providing you another outstanding experience.
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1,886 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (340)
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English first
Gwinner
1 review
5 of 5 bubbles Reviewed 17 September 2012

Our stay at this motel was very enjoyable. Our room was "super" clean. The bed was excellent and the furnishings were up to date. The room was large and quiet. The WiFi worked well. All of the staff that we had contact with was friendly and courteous and always anxious to help make our stay better. The pool and jacuzzi are well maintained and very clean. If I were to have one complaint it is the required $10.00 a day parking fee. Albeit, there is no place in Niagara that you can park without paying a fee. All in all we had a great stay.

Room Tip: We ask for a quiet room and we were given a 6th floor "sunset" room. We enjoyed evenings...
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  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWFallsview, General Manager at BEST WESTERN Fallsview, responded to this review, 28 September 2012
Thank you for recognizing our team’s effort in providing you with a memorable stay. From our Guest Service to Housekeeping teams we take great pride in excelling in the positions we work in and our responsible areas. Our teams thrilled to hear that their efforts haven’t gone unnoticed and they all look forward to serving you again in the near future.
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Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 17 September 2012

We come to NFalls a lot. I book the family at this hotel as it meets all our needs- I love the large, family rooms as it gives the kids their own bedroom space. I enjoy fresh air in a hotel, so I love that all the rooms feature a patio or balcony. My husband is comforted that hotel staff are everywhere (good security!) My daughter uses their free wi-fi to stay in touch on holidays. Great location, good parking rates. What more can I say? Oh yeah, they also welcome dogs, so even our lab Max votes to stay here! We all recommend this family friendly, reasonably priced hotel!

Room Tip: Family rooms offer a 'separate' bedroom for kids (no door but still private) Balconies and l...
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  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hotellovingmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWFallsview, General Manager at BEST WESTERN Fallsview, responded to this review, 18 September 2012
We’re Niagara Falls and Fallsview Boulevards best accommodation, dining and parking valued hotel and we're happy to hear that you and your family (including your VIP, very important pet) had an outstanding stay with us. We provide our guests a variety of room choices and we’re thrilled that the space and balcony/patio of our two room family suite was exactly what you needed. We hope to hear of your return visit and look forward to welcoming you back to the hotel in the near future.
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KENT
Level Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 14 September 2012

We had VERY nice folks for check in and out, and a great breakfast server & food. Everything was just terrific, including the prices (except for the Canadian exchange rate and taxes!).
We have stayed here at least 3 times over that past few years, brought our kids once, our dog the next time, friends with us this last time, and we will certainly stay here again in the future.
We "did" the Falls with the excellent Adventure Pass this time, and last year the Christmas lights.
This time we also went to "O Canada" - a real hoot, and if you are looking for a "whole evening" of talented local entertainment- 45 Canadian songs!!! - live music, dancing, tasty Canadian food served family style over the course of the evening....this is a really fun show for a "Branson" or other group style crowd.

  • Stayed September 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SummerDakotaBandit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWFallsview, General Manager at BEST WESTERN Fallsview, responded to this review, 18 September 2012
Thank you so much for enjoying our exception team of guest service agents and dining room servers. Service is so influential on a guests stay and we’re thrilled to hear that you found it to be excellent. We’re happy to hear of your past exeperiences and would like to thank you for continusouly choosing the Best Western Fallsview as your hotel of choice when coming to Niagara. We can’t wait to see you again and we look forward to being a part of such great memeories.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Allentown, Pennsylvania
Level Contributor
46 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 13 September 2012 via mobile

We stayed here as part of a bus tour out of Easton PA. Room was very clean. Beds were comfortable. Tv was LCD and was upto date (was able to conct my laptop to watch a movie). Wifi was free and worked well. It was perfect! BTW the room was very large.

  • Stayed September 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank EdieandJerryC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWFallsview, General Manager at BEST WESTERN Fallsview, responded to this review, 18 September 2012
We have some of Niagara’s largest guest rooms with all having a patio or balcony for our guests to enjoy. We’re happy to hear that you enjoyed all of the space and our updated amenities including our brand new mattresses and flat screen TV’s. We’re hoping that the rest of your group enjoyed their stay as much as you and we look forward to welcoming you back when in Niagara again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 10 September 2012

From the moment we attempted to check in to this hotel our experience was poor. The woman who checked us in was rude and condenscending. During the check-in experience, I called the manager over to the side to let him know about her poor service. He kept interrupting me to defend his rude employee. We should have gone to another hotel at that point, but we thought it was an atypical experience.

When we got to our room, it looked like something from a bad 70s motel. The carpet was worn, the decor was dated and the room had all the ambience of a shelter.

The location is good and an easy walk down to the Falls. However, there are hotels closer to the Falls. Spend a little extra for a good room and good service. Or, stay in St. Catharines at the Holiday Inn, which is where we went after we checked out of this substandard hotel.

Room Tip: "In order to choose a good room, choose a different hotel"
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  • Stayed August 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Sherri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWFallsview, General Manager at BEST WESTERN Fallsview, responded to this review, 15 September 2012
I’m disappointed to hear of your poor experience. I’m unsure of the reasoning’s behind the issues at check in but would like you to know that I’m available to discuss all guest concerns during and following their stays. We continue to make property improvements and are always upgrading. Our last major upgrade occurred in 2006 when our entire building received a makeover. From that point we’ve been in constant change as we continue to listen to our guest feedback and make improvements based on their requests and needs.
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Waterford, Michigan
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 9 September 2012

I must say, we were pleasantly surprised. We had a 1st floor outside room which was very convenient for access to the parking lot. Right at the end of our hotel was a convenience store and souvenier shop where we got our 5.99 t-shirts. Our room was clean. The beds were comfortable. We asked for additional towels and got them, no problem. We were near the outdoor pool (open from about 9am - 11pm). The kids loved it. We also used the indoor pool and hot tub one evening; both clean, but not much seating for those who are not swimming. We were a 5 minute walk straight to the falls and the parks. It was a perfect location. We had many restuarant choices within walking distance. I'd definitely stay here again.

  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kelli z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWFallsview, General Manager at BEST WESTERN Fallsview, responded to this review, 15 September 2012
Thank you so much for sharing your comments on your outstanding stay. We’re thrilled to hear that you and the kids had such an amazing time. Our location continues to be everyone’s favourite, one block to the Falls and within walking distance to all of Niagara’s great attractions. We can’t wait for your return and we look forward to seeing you and the family again in the near future.
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Additional Information about BEST WESTERN Fallsview

Property: BEST WESTERN Fallsview
Address: 6289 Fallsview Blvd, Niagara Falls, Ontario L2G 3V7, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #51 of 129 Hotels in Niagara Falls
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN Fallsview 3*
Number of rooms: 243
Official Description (provided by the hotel):
Located in the heart of the Fallsview Entertainment District, a 5 minute stroll to Queen Victoria Park, one block to the Falls and its attractions, the Best Western Fallsview, Niagaras only truly pet friendly hotel offers you proximity with value for your entire family. The full service, 248 room, 100% non-smoking hotel is 5 blocks to Clifton Hill attractions, 2 km to Marineland and across from the Imax Theatre, Skylon Tower and the Fallsview Casino. ... more   less 
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Also Known As:
Best Western Fallsview Hotel Niagara Falls
Best Western Hotel Fallsview
Best Western Fallsview Niagara Falls
Best Western Niagara Falls
Niagara Falls Best Western

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