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“I have never been treated so poorly”

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Best Western Fallsview
Ranked #49 of 129 Hotels in Niagara Falls
Toronto, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“I have never been treated so poorly”
Reviewed 28 November 2013

My husband and I arrived on a Saturday at about 4pm to check in. We were met with a line of over 40 University of Western students checking in for a special event. We waiting about 10 minutes and when the line didn't move, we decided to go to the casino until it died down. Upon returning at about 5:30pm we got in line behind about 20 students still being checked in. We waited over 35 minutes to get to a desk and we were worried because our reservation for dinner was fast approaching. When we finally reached an attendant, my husband asked to speak to the manager to voice his complaint. Our attendant went into the back room and then came back out and told us that the other check-in attendant was the manager when we could clearly see the manager in the back room. When we explained how upset we were with the service we had received, we were not given an apology just defensive tactics. My husband became more agitated at which point they asked us if we would like to be booked in at another hotel down the road. I said, no we would not because we had family staying there who we were going for dinner with. The actual Manager who had been hiding in the back finally came out and refused to offer us a room that night. She handed back our credit card and told us to find somewhere else to stay. Neither the Manager nor the front desk attendant would give us their names. What a horrible experience. Do not stay here. The worst customer service I have ever received. A simple apology would have sufficed and we were not the only "non-university party" members who were upset as others were also waiting in line.

  • Stayed November 2013, travelled with family
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    • Cleanliness
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Helpful?
6 Thank Tracykra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Cleveland, Ohio
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 27 November 2013

We found a groupon and got what we paid for. Motel style property. Needs serious updating. However the room was big and the bed was actually pretty comfy. Good location. Just not what we hoped for. They did give us a coupon for The Keg restaurant and it was nicer than we thought so I guess it all evened out. If you are a family and just need the basics, it's fine.

  • Stayed November 2013, travelled as a couple
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Helpful?
1 Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naples, Florida
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 November 2013

We traveled from Florida, with reservations and with our small dog. Their website advertises how they are "pet friendly", that is why we chose this hotel. Arrived to rude front desk people who informed us we needed to pay addl $100.00/ per day for our dog. This lie and deception upset both my husband and I. We asked for the manager, no one came forward, but the girls informed us that they would take $50.00 per day instead - and that they were NO LONGER PET FRIENDLY. Told them how they are lying to the public, not telling the truth on their website, they did not care. I walked out and booked at another Hotel down the street. Unbelievable gall these people have...... Dont go there and give them your business.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank KIKANGELS811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 November 2013

We stayed at this hotel as part of a package deal. Checked in at the desk was no problem but when we got to our room there were no keys in the envelope the desk attendant gave us. We had to walk back to the desk to get out keys. (no biggie) Once in our room we found it clean but a pill had been lefton the floor next to the bed and a leaf was under the table. Housekeeping came and cleaned it up. Parking was $15.00. Staff were very friendly. Part of our hotel was dated but clean. elavator smelled of hydraulic fluid but worked just fine.
Over all an ok stay but will try other hotels on the strip next time.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ian q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 20 November 2013

We stayed at this hotel as part of a package deal. This is our third time doing a package deal in Niagara Falls in a different hotel each time. We had positive experiences the other two times, but definitely will not be returning to the Best Western. The negatives: The check-in isn't until 4:00 (which is later than many hotels). When I called to book, we were told there was no charge for cribs and that there would be one in the room. When we arrived, we were told that there would be a $10 fee for a crib and it would be sent to our room. When we arrived back from dinner, at 9:00pm there was still no crib in the room. We had to call the front desk to ask for one. We got no apology. When the crib arrived, it was unsafe for our 4 month-old. The sheet was too small for the mattress so, it pulled up the mattress at either end, leaving a gap at the ends of the crib. We had to take a sheet off one of the beds and wrap it around the mattress. This meant we had no sheet on our bed since our daughter was in the other bed. We were located in the farther building. This meant to use the pool we had to go up an elevator across a bridge, down an elevator, in front of the restaurant and by the lobby in our towels and swimsuits. The room was not very big and the bathroom was very small. Everything was outdated. We did not find the front desk to be friendly or welcoming at any time. Finally, although maybe not the fault of a hotel, we had our car parked in the B lot and went out to find a rock thrown? on the hood of the car. This caused a dent and paint chips. Quite frustrating when we had paid $15 to park there. The positives: The room seemed mostly clean - some dust. The location is a short walk to the Falls, Casino, and restaurants.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sanddollarCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 November 2013

Niagara Falls, Canadian side. Have heard about it for years. While researching online, saw an ad for this hotel, selected the 'city view' option and booked for one night. Arrived to a lengthy check-in line, and when I arrived at the desk, was told that I had been upgraded to a larger room at no extra cost. Upon arrival at the room, the view that I had initially selected was not from this room but on the other side of the hotel. Then, the room had no soap or other toiletries and I found the most helpful maid who provided same. When I checked out, the hidden fees became abundantly apparent and I inquired about that. I was told, "you forgot about the tax". Upon looking at my bank account online, the amount charged was more than twice what I had been quoted when I booked online. Twice the amount?! Hidden fees? Something is certainly amiss. And the lack of customer service was appalling. That's it for me at a Best Western.

Room Tip: Rooms seem to be much the same. Views are practically non-existent and a 'city view' is not...
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  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MicrophoneMadam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Longwood, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 November 2013

The best Western Fallsview is an average hotel, nothing more, nothing less. We were a bit put out when we had reservations for two nights and had to change rooms for the second night. An unneeded hassle.

The rates were cheap enough, through a package deal, but I doubt we would pay their asking price. Staff was friendly enough, but just a bit overwhelmed on a Saturday night, management definitely needs to allocate their front desk Resouces better.

The location is convenient enough, but "fallsview" only references the street on which it is located. I doubt their is a single place in the hotel from which you can see either falls.

The two rooms we occupied seemed clean enough. The beds did not contain blankets, only sheets and a very heavy spread that liked to slip off the foot end while we slept. Heat in the bathroom was nice, but we could not get the heat in the main room above about 68 F, and the outside temps were not nearly as bad as they get.

One of the things the hotel neglects to inform when the reservation is made is that parking is an additional $20/night, even for guests spending multiple nights. Seems a bit nickel and dimming to me, but then that seems to be the norm in Niagara Falls.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pgh_Travelers15004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Fallsview

Property: Best Western Fallsview
Address: 6289 Fallsview Blvd, Niagara Falls, Ontario L2G 3V7, Canada (Formerly BEST WESTERN Fallsview)
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 129 Hotels in Niagara Falls
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Fallsview 3*
Number of rooms: 243
Official Description (provided by the hotel):
Located in the heart of the Fallsview Entertainment District, a 5 minute stroll to Queen Victoria Park, one block to the Falls and its attractions, the Best Western Fallsview, Niagaras only truly pet friendly hotel offers you proximity with value for your entire family. The full service, 248 room, 100% non-smoking hotel is 5 blocks to Clifton Hill attractions, 2 km to Marineland and across from the Imax Theatre, Skylon Tower and the Fallsview Casino. ... more   less 
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Also Known As:
Best Western Fallsview Hotel Niagara Falls
Best Western Hotel Fallsview
Best Western Fallsview Niagara Falls
Best Western Niagara Falls
Niagara Falls Best Western

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