My family and I wanted to go out of town since we had not gone anywhere for nearly a year, and since my husband and child have never been to Niagara Falls decided to go there. Location and views are great, but woke up in the morning covered with fat bed bugs that had attacked us all night long!!!! We killed what we could and quickly rinsed off and had to throw away most of our clothes, playpen, etc. Went down to the front desk to explain what happened, they didn't seem surprised nor did they apologize. They basically said, "oh that's weird we don't have a bed bug problem and "never" have" and then the front desk manager kept saying you know what "they come from people's car's". Insinuating that WE brought them to their hotel. It was so unprofessional the way they took care or didn't take care of the issue, and rude how they hid behind their denials and excuses even after housekeeping flipped the bed and found a large community of bed bugs under the mattress!! They continued to charge us over $200 for the room and didn't offer to compensate us for all the clothes and items lost or the anxiety of cutting our vacation short, and having a bad allergic reaction to the bites. AWFUL, the view isn't worth the hassle, save yourself some money there are plenty of other high end hotels in the area, go there!!!!
- Official Description (provided by the hotel):
- The Marriott Fallsview Niagara Falls Hotel & Spa has the enviable distinction as being the closest hotel to Niagara Falls. As the area's premiere AAA Four Diamond, five-star luxury hotel in Niagara Falls, this Marriott Niagara Falls Hotel overlooks the majestic waterfalls and is located just minutes away from a variety of exciting attractions and casinos, as well as the Scotiabank Convention Centre. ... more less
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- Also Known As:
- Marriott Niagara Falls Fallsview Hotel Niagara Falls
- Marriott Niagara Falls Fallsview Hotel And Spa
- Niagara Falls Marriott