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“Horrible customer service!”

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Ramada Niagara Falls/Fallsview
Ranked #42 of 128 Hotels in Niagara Falls
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Horrible customer service!”
Reviewed 24 August 2014 via mobile

Absolutely horrible customer service! Will never ever stay here! I purchased a dealfind for this hotel and before I purchased it I called the hotel to make sure that I could use it for the dates I wanted. I was explicitly told that I could, however after purchasing when I called the hotel to book I was told that I couldn't book for the dates I wanted. The rate they were charging was almost double the price. When I asked to speak to the manager, Jaclyn, she told me that there was nothing she could do and that it was a long weekend and they would sell out anyway - essentially saying that they would get their money either way so they didn't really care about accommodating me. She admitted it was a mistake but told me that they were not willing to do anything to make amends for their mistake or the hassle I had to go through. She was very rude about it. The exact opposite of customer service!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sonia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (251)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Hamilton, Ontario, Canada
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 August 2014

The staff was nice. The room itself seems a bit dated, like it hasn't been redesigned since the early 90s. I sort of expected better for the price paid. We got the romance package that came with a cheap bottle of wine, two plastic glasses, 10 dollars off of the IHOP downstairs (which is a bit gross and overpriced as hell) and 20 dollars off The Keg.

You can totally walk to the falls and the casino and stuff, I'd say the location is pretty good.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Mitchell T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Almonte, Canada
Level 5 Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 21 August 2014

We stayed here for a night but were a bit disappointed that things are a bit on the stale side. The staff are very pleasant & helpful, bringing extra linen promptly when requested & extra kudos to the maid that ran out after us in the parking lot after discovering garments that we'd left in the closet!
The (overpriced) IHOP is on the premises but don't count on it for dinner as they close at 3:00 pm....what the ***? Walking distance to the falls but fairly long & uphill for a good deal on the way back.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank philindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Canada
Level 1 Contributor
3 reviews
Reviewed 19 August 2014

My husband and I stayed at this hotel on Saturday August 16, 2014, having reserved the room through the CAA. Our room (#118) belongs in a not-so-nice motel. The sheets were grey and very crumpled to the point where I thought the bed might not have been changed. We checked in late and crawled in but happily the next morning I looked at the sheets on the cleaning lady's cart and found that they all had the same tired, wrinkled appearance - so had presumably been laundered. The shower stall, especially the floor with its dirty, black grout between tiles, was disgusting. The floor of our minuscule bathroom was also very old and the tiles actually moved up and down as you stepped on them...must be some kind of floating floor over the plumbing of this ground floor room. We paid about $175 with the CAA deal and I would have expected better.

Room Tip: Perhaps a higher floor would be better....
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Globetrotter993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uxbridge
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 August 2014

This hotel is centrally located and within walking distance of the Casino, great dining facilities and the falls. Although the rooms are little dated, they are clean and the bed is great, the hotel was quiet.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank Lona055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 August 2014 via mobile

Had a good stay at the Ramada, clean room with plenty of space, lovely bathroom with a very hot shower (always a plus), friendly and helpful staff and super close walk to the Niagara Falls (10 minutes tops).

My only complaint and it's a very small one, is that the air conditioning can be quite loud if you have it on the higher setting but with the beauty of Niagara Falls just around the corner you'll be out and about most of the time!

Stayed August 2014, travelled with friends
Helpful?
Thank RyanT4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ramada Niagara Falls/Fallsview

Property: Ramada Niagara Falls/Fallsview
Address: 6045 Stanley Ave, Niagara Falls, Ontario L2G 3Y3, Canada (Formerly Falls Plaza Hotel Niagara Falls)
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #42 of 128 Hotels in Niagara Falls
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ramada Niagara Falls/Fallsview 3*
Number of rooms: 192
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Hotels.com, Southall Travel, TripOnline SA, Ebookers, Cancelon, HotelQuickly, getaroom.com and Evoline ltd so you can book your Ramada Niagara Falls/Fallsview reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Niagara Falls Hotel Niagara Falls
Falls Plaza Hotel Niagara
Falls Plaza Niagara
Niagara Falls Clarion
Clarion Niagara Falls

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