Absolutely horrible customer service! Will never ever stay here! I purchased a dealfind for this hotel and before I purchased it I called the hotel to make sure that I could use it for the dates I wanted. I was explicitly told that I could, however after purchasing when I called the hotel to book I was told that I couldn't book for the dates I wanted. The rate they were charging was almost double the price. When I asked to speak to the manager, Jaclyn, she told me that there was nothing she could do and that it was a long weekend and they would sell out anyway - essentially saying that they would get their money either way so they didn't really care about accommodating me. She admitted it was a mistake but told me that they were not willing to do anything to make amends for their mistake or the hassle I had to go through. She was very rude about it. The exact opposite of customer service!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Hotels.com, Southall Travel, TripOnline SA, Ebookers, Cancelon, HotelQuickly, getaroom.com and Evoline ltd so you can book your Ramada Niagara Falls/Fallsview reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramada Niagara Falls Hotel Niagara Falls
- Falls Plaza Hotel Niagara
- Falls Plaza Niagara
- Niagara Falls Clarion
- Clarion Niagara Falls