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“GREAT ROOM, GREAT VIEW, GREAT HOSPITALITY. Beds were a little to firm, The heater and the F/P the bathroom didnt work,”

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Niagara Falls Marriott on the Falls
Ranked #16 of 129 Hotels in Niagara Falls
GreenLeadersSilver level
Daytona Beach, Florida, United States
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“GREAT ROOM, GREAT VIEW, GREAT HOSPITALITY. Beds were a little to firm, The heater and the F/P the bathroom didnt work,”
4 of 5 bubbles Reviewed 27 March 2014

Great view, great restaurant, great beds, Great tub, Only struggle we had was a Dance convention made the lobby extra full, But I could see how it was convenient for 100 of little guys running around and pushing all the elevator buttons. We had our teen age daughter and or 11 year old Grandaughter not involved in the recital. It made it a real challenge to catch the elevator

Room Tip: 2401 had a awesome view, but understand most the rooms on the hotel are
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (835)
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English first
ON, Canada
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 25 March 2014

My family just returned from a weekend at the Marriott Gateway. We won our room through priceline bidding and felt we had paid a fair price for a 4* in Niagara. When I called the hotel to confirm our room, I opted to upgrade to a Superior Fallsview room for a fee, ($20/night - which I felt was reasonable).

Pros:

-All of the staff we encountered were very friendly and helpful.
-The wego stops right in front of the hotel.
-The view from the Superior Fallsview room we had was fantastic.
-The pool area was very clean and well attended to, (on both occasions we were at the pool there was someone there cleaning and a fellow even came to check the temperature and chemicals in the hot tub).
-The linens were a good quality and the beds were very comfortable.

Cons:

-The parking fee of $20/night plus tax is steep for outdoor parking.
-There is a charge for wifi.
-The elevator is beyond slow - we had read the reviews prior to our stay and fully anticipated that this would be the case but we didn't expect it to be that bad. There was no way to fully prepare for this.... On the Sunday, we gave ourselves about 25 minutes to catch the elevator and we still ended up missing our bus to Clifton Hill, (which only comes every 40min on Sunday - we had to drive and pay for parking downtown). The frustration was evident among the visitors and staff at the hotel... If you add the time up over a weekend, you're probably wasting an hour or two waiting for the elevator.
-Although rated a four star, the room was far from 4* quality. There were stains on the floor and on the furniture and it did not appear to have been vacuumed. The decor was dated. The bathroom? It was an okay size...but again fairly outdated.

I don't think that we would return to this Marriott unless the elevator system was greatly improved. It is so detrimental to your vacation experience...and the fact that the hotel seems to 'nickel and dime' you for everything on top of it, (parking, wifi, expensive food options).

TIPS:

-Head over to Tony Roma's (next door) for their breakfast buffet. It was a very reasonable price - $28 plus a tip for 2 adults and a child. And the staff were amazing! We picked up to breakfast sandwiches (that were terrible) and a cinnamon roll for $18 at the Starbuck's in the lobby...you definitely get a better bang for your buck next door.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank time_to_relax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4410, General Manager at Niagara Falls Marriott on the Falls, responded to this review, 26 March 2014
Good Day time_to_relax,

Thank you for your feedback. We are working to rectify the issues with our elevator system to minimize wait times. I apologize for the issues during your stay with the elevators. I also apologize for the cleanliness issues in your guestroom. That is most disappointing when away for a nice getaway.
I hope that you will consider staying with us again so that we may provide you with a better experience.

Gord Chow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 18 March 2014

We have stayed at this location a number of times. Never had a problem.
Check in was fine we paid for an upgrade. Room was very nice with a very nice view.

Went to Milestone's for dinner service was great. All was well until after dinner.

10:15 PM. We started to hear kids running in the halls. We expect some noise it was March Break. We called the front desk 4 times between 1015-11PM. There were unattended children in the room next to ours. Security finally came but this did not help. Noise continued until 1245AM. A parent did return to yell at the kids. Then left again.

The next morning we went to the front desk. They told us that they had tried to fix the problem.
They said some guests on the floor below were asked to leave overnight. Some parties going on in the hotel that evening.

The desk clerk did not want to discuss our bill. He said they tried to deal with the noise. Clearly they were unable to fix the problem. He did reduce our bill by $40

We left exhausted I emailed the person that replies to these comments on this site Mr. Chow not one word back as of yet.

How it it that we paid good money to be disturbed by a bunch loud un attended children. Front desk unable to deal with loud disruptive guests.

Room Tip: Ask where the hockey teams are and ask for a different floor.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melanie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4410, General Manager at Niagara Falls Marriott on the Falls, responded to this review, 20 March 2014
Good Day Melanie,

I am sorry that you did not have a more enjoyable stay with us this time. I understand how disappointed you must feel after a night without sleep. I hope that you will consider staying with us again so that we can provide you with a more enjoyable experience.
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Hamilton, Canada
Level Contributor
148 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed 18 March 2014

Good location and the room had a great fallsview views...if they actually cleaned the windows. I stayed here when it was a Sheraton a couple of times and the windows were always clean! The room was okay, but it really didn't look like it had been updated since Marriott took over. But it was clean, Beds were pretty comfortable and bedding was nice. There was NO heating in the hallways, elevator, lobby --- freezing...don't think about going to the pool and go back to the room in the winter, you will freeze! Since I know what this hotel was like previously in the winter, the only thing I can think is that they were trying to save money by shutting the heat off. And be careful of the packages they offer, yes dinner voucher may be included but you can't use it unless you make reservations way in advance...and the greeter at the milestones was rude, and ignorant when she told us with a little smirk that there was over an hour wait. If it is that busy why would they not tell us , knowing we had the package, when we checked in or offer to book a reservation? You have to choose your floor before you get into the elevator and then it tells you what elevator to take...very confusing for a lot of people - they should have saved the money and heated the hallways. The price was right, the stay was okay...will likely second guess staying here again.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cashmra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4410, General Manager at Niagara Falls Marriott on the Falls, responded to this review, 20 March 2014
Good Day Cashmra,

Thank you for sharing your comments with us. I am sorry that we did not provide you with the perfect stay. I apologize for the elevator issues during your stay. We had our elevator company onsite to try to rectify the issues but they were unable to do so at the time. We are continuing to work on this new system so that it is efficient for our guests. I hope that you will consider staying with us again.
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Ferndale, Michigan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 17 March 2014

I wanted to give this hotel a perfect rating. I really did. The service was wonderful from the front desk, to the restaurant to the bar. Everyone was friendly and helpful and went far and above to make our stay enjoyable. The hotel was clean, our room was comfortable, and the view was spectacular.

I could not however overlook the one drawback. The elevator system is horrible. The average wait was about 10 minutes and the elevators were slow and overcrowded. The hotel should really evaluate if the new system is really a convenience to the users. I say no.

But back to the positive. My husband and I were looking for a quiet retreat for a restful weekend away. Upon checking into our room, we found that we were on a very noisy floor due to a children's hockey tournament in town. One call to the front desk and we were upgraded to the 25th floor with a gorgeous view of the falls. The next morning when we realized that we had forgotten an item in our old room, the bellman brought it to us right away and with a smile on his face.

The breakfast buffet was awesome and with the vouchers for discounts on the buffet and dinner, we felt like our weekend away was a steal. We will definitely return.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank charles l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4410, General Manager at Niagara Falls Marriott on the Falls, responded to this review, 18 March 2014
Good Day Charles,

Thank you for sharing your feedback. We apologize for the wait time incurred with the elevators during your stay. I understand how disappointing that would have been, but we are very happy to hear that the rest of your stay was exceptional. I hope that you will come and stay with us again soon.

Gord Chow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 16 March 2014

We stayed at the Marriot Niagara Falls Gateway on last Thursday evening and booked one of their packages. Provided restaurant credit, transit passes and other add ons to the room. Well worth paying a little extra to get a higher floor and falls view, typically 20-30 more. Parking is $20 extra, but this is pretty much standard across the fallsview region.
THis hotel has a new elevator system which when in the main lobby makes for a long wait 5-10 minutes, but the wait to come back down seems a little more efficient.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mikeandjen2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4410, General Manager at Niagara Falls Marriott on the Falls, responded to this review, 18 March 2014
Good Day Mikeandjen2008,

Thank you for your comments! We are very happy to hear that you enjoyed your stay and the package that you purchased through the hotel. I hope that we will see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 16 March 2014

Unfortunately, our experience at this Marriott was not a pleasant one. Between problems with the elevators, waiting unnecessarily too long to get a table at dinner and the hefty price we paid for breakfast, its simply not worth it. By the time we arrived at breakfast around 9:30, the buffet was in terrible shape with nothing much to choose from. Seeing the breakfast was open until 11:30 I really expected to see items get replenished. However, this was not the case. What was truly disappointing was at checkout. I was asked how I enjoyed my stay and I said, unfortunately we had a few disappointing incidences. And then that was it, nothing like "oh what happened/what went wrong, sorry to hear that" On a happier note, the young lady who checked us in and the wait staff at dinner and breakfast were very friendly and kind.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank arias8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4410, General Manager at Niagara Falls Marriott on the Falls, responded to this review, 18 March 2014
Good Day arias8,

I am sorry that you did not have a better stay with us. We apologize for the lack of service that you received when you departed from the hotel and that our buffet was not appealing to you. I understand how disappointed you must feel after your stay with us. This is not the standard level of care that we strive to provide to our guests. I hope that you will give us another chance to provide you with a perfect stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Niagara Falls Marriott on the Falls

Property: Niagara Falls Marriott on the Falls
Address: 6755 Fallsview Boulevard, Niagara Falls, Ontario L2G 3W7, Canada (Formerly Marriott Niagara Falls Gateway on the Falls Hotel)
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Niagara Falls
#7 Luxury Hotel in Niagara Falls
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Niagara Falls Marriott on the Falls 4*
Number of rooms: 405
Official Description (provided by the hotel):
The Niagara Falls Marriott on the Falls Hotel is the ideal place to stay for your next leisure getaway. The hotel serves as hub spot to all of Niagara, and its recent $15-million renovation and upgrade offers our Niagara Falls hotel guests a modern and trendy travel experience. For guests looking to experience the best that a Niagara Falls hotel has to offer, the Niagara Falls Marriott on the Falls hotel is situated in the heart of the Fallsview Boulevard district, minutes away from area attractions, world-class wineries, golf and casinos. ... more   less 
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Also Known As:
Marriott Gateway On The Falls Hotel Niagara Falls
Sheraton Niagara Falls
Niagara Falls Sheraton

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