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“Typical Hotel”

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Skyline Hotel & Waterpark
Ranked #31 of 129 Hotels in Niagara Falls
Hamilton, Ontario
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Typical Hotel”
3 of 5 bubbles Reviewed 17 September 2012

I just spent a weekend getaway there. The hotel was nice but nothing special. The room was very clean. I found the beds to be a bit to hard for my liking. And also, Im a light sleeper, so when it came to our neighbours waking up at 6am, 7am ect. I was up with them. The one thing I really didnt like was that when your neighbour was opening or closing their door, it sounded like yours was. Which made me jump everytime.
Also, online when you book, it says there are several different pools to use. This is true, but you have to walk to a whole different hotel to even get to it, making it very inconvienent.
Overall, just a typical hotel.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeccaGrace5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (265)
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English first
Richmond Hill, Canada
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 17 September 2012

A nice night in the falls with some gambling, good food, fun and games was marred by the following:

Unfortunately, we had a very bad experience staying here... it wasn't completely the hotels fault, but nonetheless, it has left a very bad taste in our mouths, which means we won't be back.

Apparenty there were alot of tournaments on this past weekend in Niagara Falls.. but knowing that, the hotel should have increased the presence of security, as to not have the rowdy people disturb those who where there to actually enjoy their stay.

Our situation involved security being called 3 times (between 2 and 3am) and our neighbours being removed from their room... lots of screaming and crying after they were evicted... NICE. Needless to say, on the 3 hours sleep we had, we were in no way wanting to stick around in the morning, we got the heck out of there pretty fast to get home to the comfort of our own bed.

The staff when we checked in were very helpful and accomodating, particularily Josh.. But we were not convinced the overnight staff were capable of handling the issue we ran into... took almost an hour to get security to put an end to the party.

Its too bad because this hotel is in very close proximity too all the fun stuff in town including steps to Casino Niagara, and the first impression was very good, even though it wasn't a "Chain" hotel.

The only interesting thing we found was in our room, which had 2 double beds, also had a small cubby hole room with bunk beds in it... perfect for a family to get away in, as the hotel is also attached to the water park.

Because we booked through a 3rd party company, the hotel itself couldn't do anything to reduce our rate or offer compensation, except to remove our parking charge... which was a good thing, as we weren't aware of a parking charge when we checked in.

The 3rd party company has offered a small credit to my account, which i'm happy to accept, but again, I kind of expected the hotel itself to make it right some how.

Anyways, to sum it up.. we won't be back.

Room Tip: Stay away from doors near stairwells
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Travelling_Grover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 16 September 2012

My family decided to stay last minute, found this hotel to be in the perfect location to everything. Customer service was awesome, and the room was ideal for a family of five. Kids were super excited about the bunk beds. Can't beat the price, well worth it. I'll be back skyline inn!

Side note; no microwave in our room.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 September 2012

This was our third stay at the Skyline, and perhaps the best so far. We were booked from Sept. 7th to 9th and choose the 2-night Waterpark pkg. We had a second floor courtyard room which we prefer. We found that 1st floor courtyard carried the echo of running footsteps from the 2nd level. Weekend "Movie Night" is a great feature for families and the Skyline even supplied popcorn! Access to the Fallsview Waterpark is excellent - it's convenient with no need to go outside or through much of the public areas (as with the Sheraton & Crowne Plaza).
Our in-room coffee maker was not working and when we mentioned it to the housekeeper, she immediately brought us a new one even though we hadn't expected such prompt response. The Skyline is only a short walk from Clifton Hill. My only suggestion for the Skyline is to also provide meal coupons for Perkins restaurant which is attached to the hotel.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 10 September 2012

My family and I had three rooms booked for the weekend of Friday, September 7th, until Sunday, September 9th. Two of the rooms had two Queen Beds and were located off one of the courtyards. The Courtyards are very useful, I think there is at least 4 of them, when you have a large amount of friends and family staying in multiple rooms and you don't want to all squeeze into one of the hotel rooms.

The other room had two Queen beds and bunk beds in a separate room, which also had a tv on the wall for the kids. All the rooms had a mini-fridge which is always an added bonus.

I think this was the easiest check-in I have ever had for a hotel and was pleasantly suprised be in our room by around 12pm on check-in day.

The location of this hotel is amazing for those who want to enjoy Clifton Hill, the waterpark and the Casino. We used our Casino players cards and parked in their parking lot for free and avoided the hotel parking lot fee which I believe was $10 plus tax per night. The $10 parking fee is pretty reasonable compared to a lot of the hotels in the area but if you can take advantage of the Casino parking lot it's worth it and only a few steps from the lobby of the hotel.

We upgraded one of our nights to the waterpark package and it was worth every penny. Our package allowed us access to the waterpark all day Saturday and until 3pm on Sunday. We went for the first few hours on both Saturday and Sunday morning and for the last two hours on Saturday night(closed at 9pm). The waterpark seemed busiest from 11am on and wasn't too bad when we we got there at 7pm on the Saturday night. I've been to Great Wolf Lodge before which was fun as well but a few things I liked better at the Fallsview park was the water temperature is amazing, unlike Great Wolf, and I never had to wait 30+ minutes to go on a slide. I think my 3.5 year old daughter really enjoyed this waterpark more due to the warmer water. My sister bought some snacks for the kids at the cafe which was pretty pricey, but that is to be expected. The "Skywalk" to the waterpark is very convenient and appears to be a lot closer than the Sheraton or Crown Plaza.

When the rest of my family left on Sunday my Wife and I decided to stay one more night with my daughter and never thought twice about going anywhere else. The hotel staff were all very friendly and accommodating for my entire stay and this last part really was extra icing on the cake. I forgot the new watch my wife bought me for my anniversary in the room I had stayed in the two previous nights and had just realized it as we were about to check out Monday morning. I asked the front desk if anything had been turned in and after a few phone calls I had my watch back in my hands!!! A big thank-you to Tanya of the House Keeping department for turning the watch in.

All of my family memebrs were very pleased with their stay and I am sure we will be returning for our next trip to Niagara.

Room Tip: If you have a large group with multiple rooms, ask for rooms together outside one of the courts.
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Marshall10375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, Ontario, Canada
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 10 September 2012

each time I have stayed everything has been great, rooms and services have been immaculate. the staff has always been helpful.
this hotel is close to all amenities and there is a shuttle service available, just ask which is what I did.
also it is well within walking distance to the states

Room Tip: no matter where I have had a room, it has always been superb
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  • Stayed September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeborahCress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 10 September 2012

My husband and I got this room on Hotwire not knowing what we would get until we purchsed. I had a co-worker stay here with her son and she said they liked it, so after staying at the Marriot Gateway the previous night and were interested in seeing the comparison between the two, It isn't located in a bad spot.. walkable to the main strip etc. Parking was $10 ( good in Niagara) and was located right behind the office area. It was nice to be able to drive into the front area and park your car in a parking spot to go register and take bags up before returning to park.
Front desk: Arrival. The girl could of been a little more friendlier, and offer more information. When asked if we could upgrade to a room with a King bed, there was no "sorry" just a " there is none available today. Leaving: The girl ( different) was really friendly and checked us out not a problem.
It was a bit confusing at first, going through courtyards to find our room but once we did it was all good... a baseball team was in the courtyard rooms so they had all their gear in the walkway but to the side... we faced the parking lot on the 2nd floor facing the water park. We were in the 1600's rooms. I would recommend a 2nd floor room not facing the court yard.. as people are always walking past and you have to keep your curtains closed or they could look right in.
Room: It was updated... nice netural decor, no flower bed speads lol. The beds were clean, no bed bugs... and sheets were nice. The mattress was comfy but a bit squeeky.. Bathroom had updates and was larger then our other bathroom at the marriot ( fallsview room) and the one thing I didn't like was the shower head was so high.. that it was hard to reach up to adjust and I am 5'6.
The floor was a bit odd to walk on... felt like the boards underneath were moving. And the air conditioner in the room was loud ( but you could control the temp) TV sucked.. and older one with a fuzzy picture. There was some loudness in our area for a short time then quiet..
Over all... not a bad place and next time we will take the kids there to check out the water park.. did not use it this visit.
They don't provide single bottled soap/shampoo/cream but have it in dispensers in the bathroom.. eco friendly.. and if you stay more then 1 night and decline room keeping for your stay they will credit you $5 to starbucks. The hairwash/soap/conditioner was a 3-1 and was ok but masculine smelling to me..

Room Tip: Get a 2nd floor and unless you don't mind people walking past your window and peeking in.. get a...
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katts9903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Skyline Hotel & Waterpark

Property: Skyline Hotel & Waterpark
Address: 4800 Bender Hill, Niagara Falls, Ontario L2G 3K1, Canada (Formerly Skyline Inn)
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#6 Casino Hotel in Niagara Falls
Price Range (Based on Average Rates): £
Hotel Class:3 star — Skyline Hotel & Waterpark 3*
Number of rooms: 206
Official Description (provided by the hotel):
A popular choice for both families and couples alike. The spacious and comfortable hotel features a superior location and outstanding amenities that suit every style of guest. Located on the 20 acre Falls Avenue Resort, the Skyline Hotel & Waterpark is one block to the Falls and at the front doors of Casino Niagara. Skyline Hotel has been recognized with a Travelers Choice Award as one of the top hotels in Canada for family travel, thanks in part due to generous family suites including bunk bed suites that can accommodate up to six guests, spacious room sizes and refrigerators in each room. Recent upgrades include the addition of free wireless internet to all public spaces and guestrooms. Skyline Hotel & Waterpark features free family friendly movie nights in the indoor courtyard, Perkins Family Restaurant on site, and is directly connected via indoor walkway to the Fallsview Indoor Waterpark (The Travelers' Choice Award winner for top Amusement Park & Waterpark in Canada) ... more   less 
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Also Known As:
Skyline Niagara Falls

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