On our first night stay with the Skyline Inn I was awaken at 4am because my youngest had wet the bed. In hind sight we are very fortunate that he did because when we stripped the sheets off of the bed to our surprise we had little creatures joining us...YES, BED BUGS!! We immediately went to the front desk to ask for a manager and was told that the manager was not on duty yet. The front desk staff found us another temporary room until we could talk to the manager when he came on duty. At 9am I rec'vd a call from the manager apologizing for the experience and that he was moving our entire group to the family suite (we were staying with extended family in adjoining rooms). We did have to pay the original price quoted for the basic room, but he gave us the upgrade of the family suite at no charge. I believe our stay should have been completely comp'd for our troubles, but unfortunately that was not going to be the case. We moved to the family suite and was assured by the manager that the staff had torn the beds apart in search of any bed bugs and found nothing. We also searched again ourselves to make sure. The manager was very apologetic, and I'm sure embarrassed. We will not be staying with Skyline ever again. That was an experience that was almost a vacation ruiner. Be careful to look your room over before agreeing to stay. Bed bugs are nasty, and it seems that Skyline Inn is having a hard time getting rid of them.
- Official Description (provided by the hotel):
- A popular choice for both families and couples alike. The spacious and comfortable hotel features a superior location and outstanding amenities that suit every style of guest. Located on the 20 acre Falls Avenue Resort, the Skyline Hotel & Waterpark is one block to the Falls and at the front doors of Casino Niagara. Skyline Hotel has been recognized with a Travelers Choice Award as one of the top hotels in Canada for family travel, thanks in part due to generous family suites including bunk bed suites that can accommodate up to six guests, spacious room sizes and refrigerators in each room. Recent upgrades include the addition of free wireless internet to all public spaces and guestrooms. Skyline Hotel & Waterpark features free family friendly movie nights in the indoor courtyard, Perkins Family Restaurant on site, and is directly connected via indoor walkway to the Fallsview Indoor Waterpark (The Travelers' Choice Award winner for top Amusement Park & Waterpark in Canada) ... more less
- Reservation Options:
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- Also Known As:
- Skyline Niagara Falls