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“Bed bugs!!”

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Skyline Hotel & Waterpark
Ranked #30 of 128 Hotels in Niagara Falls
kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Bed bugs!!”
Reviewed 26 July 2009

On our first night stay with the Skyline Inn I was awaken at 4am because my youngest had wet the bed. In hind sight we are very fortunate that he did because when we stripped the sheets off of the bed to our surprise we had little creatures joining us...YES, BED BUGS!! We immediately went to the front desk to ask for a manager and was told that the manager was not on duty yet. The front desk staff found us another temporary room until we could talk to the manager when he came on duty. At 9am I rec'vd a call from the manager apologizing for the experience and that he was moving our entire group to the family suite (we were staying with extended family in adjoining rooms). We did have to pay the original price quoted for the basic room, but he gave us the upgrade of the family suite at no charge. I believe our stay should have been completely comp'd for our troubles, but unfortunately that was not going to be the case. We moved to the family suite and was assured by the manager that the staff had torn the beds apart in search of any bed bugs and found nothing. We also searched again ourselves to make sure. The manager was very apologetic, and I'm sure embarrassed. We will not be staying with Skyline ever again. That was an experience that was almost a vacation ruiner. Be careful to look your room over before agreeing to stay. Bed bugs are nasty, and it seems that Skyline Inn is having a hard time getting rid of them.

  • Stayed June 2009, travelled with family
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Helpful?
1 Thank babee1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkylineInn, General Manager at Skyline Hotel & Waterpark, responded to this review, 28 July 2009
We take the issue of bedbugs very seriously. The moment we were informed of the possibility of them by the guest, we called Pestech, a National Pest Control Company on June 20th. The two rooms that the family members were staying in were checked and it was confirmed that neither room showed any signs of having bed bugs or any other insects for that matter. We informed the guests about the findings and volunteered them the Pestech report. The Skyline Inn staff strives to maintain high standards. I can assure you that we do take this very seriously. We cannot comp the stay for something that wasn't there.

Karen Dempsey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Toronto, Ontario, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 July 2009

We visited with our grandchildren aged 8 & 10. Sure there are better and more luxurious hotels in NF, but this place is geared towards families with young children. We had a Waterpark package which we felt was generous because with a one-night room stay we got two days admission into the waterpark (up to 3 p.m. on 2nd day). The parking ($9 extra) was convenient, right under the hotel with an unloading area at the hotel door with lots of available dollies. Check-in staff exceptional--friendly, helpful with a follow-up call to the room. The room was very clean, except for carpeting which was a bit stained, but then what can you expect with a lot of kids staying there. The beds are very comfortable, the bathrooms modern and spotless with a huge supply of towels. Evening movies shown in the covered courtyard is a big bonus--the kids take the spare blankets and their pillows out and lie there and fall asleep mostly. I was surprised at the negative comments about this place. They go out of their way to make you feel welcome and compared with other waterpark hotels we have stayed at in NF (Americana & Great Wolf Lodge), this place is certainly the best value, the cleanest and the kids found the waterpark "amazing!"
This was our third visit and we will definitely stay there again.

  • Stayed July 2009, travelled with family
    • Value
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Helpful?
Thank NimrodToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Petersburg, Florida
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 July 2009

I booked the Skyline Inn for a family vacation because of the great job they do on the website of convincing the traveler that this is essentially a 4 star resort that is connected to "North Americas Largest Waterpark". While the latter is true, the former could not be so...

This hotel is really nothing more than a flop house for large groups of bus travelers.

They turn rooms faster than you want to believe. Don't spend too much time in the extremely cramped lobby or you will be trampled by the rush. In fact, this hotel does not waste space on any amenities (other than a feature they call the "Courtyards", which are in effect huge echo chambers which transmit every sound from every adult or child who walks the corridors, directly into your room at all hours of the day and night).

There is no Pool, no hot tub, no free breakfast, no concierge (Other than a Grey Line Employee selling tours) and barely any parking (Which is charged at $10 a day by the way).

For the rate they charge ($200+ per night) I expect more than a updated Howard Johnson's room from 1967 and I expect to be able to breathe in the room and the hallways.

Yes, even though the Skyline Inn is adamantly telling the world that no one is allowed to smoke within its confines, the smell of the place defies that stated policy. I can not say if the smell is from the hordes of smokers of years past or the chemicals that have been used (which seem to have practically melted the decades old carpeting) to cover the smell, but my eyes were burning before I even reached my room. My 8 year old daughter was coughing from the chemical odor and we were feeling physically ill from its effects.

Although this smell is a quandary because the staff diligently cleans the public areas and every last one of them seem to not be able to complete these tasks without yelling at one another across the echo chambers otherwise known as "Courtyards".

This hotel, is nothing more than a money machine connected to a glorified waterpark.

Do not stay here if you expect amenities that rival a Motel 6.
Do not stay here if you are sensitive to severe chemical odors and the remnants of years of smokers in your room or the public spaces.
Do not stay here if you want a good value.
Do not stay here even if you want to go to the waterpark, there are better options.

If I ever return to Niagra Falls (which is doubtfull after this experience), I would feel more comfortable in a Best Western or a No Name motel. At least there the lack of amenities can be excused for lack of money. At the Skyline Inn, they are taking every dollar out and putting very little back in.

To call this place a Tourist Trap is too mild.

  • Stayed July 2009, travelled with family
    • Value
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Helpful?
1 Thank Scott P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vaughan, Ontario
1 review
Reviewed 18 July 2009

We stayed here for 2 nights - the hotel was very clean and the rooms are newly refurbished. The sound proofing leaves alot to be desired though - 1st night we were on the 1st floor and could here our upstairs neighbours everytime they walked across the room. The management was very accomodating by moving us to another room the next morning however it was on the 2nd floor with a window facing into the courtyard and had an adjoining room door - both of which allowed excess noise into the room. The staff was very courteous - the rooms clean - but for the price I expected a little more in the way of soundproofing. It is in a wonderful location for access to the waterpark and Clifton Hill.
Would stay here again but would be very particular of the room I was given. Also - was not thrilled that I had to pay for parking and most nights ended up having to park in the multi-level parking garage across the parking lot from the hotel.

  • Stayed July 2009, travelled with family
    • Value
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Helpful?
Thank R2Mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
home
1 review
Reviewed 17 July 2009

We traveled with my 7 year old granddaughter and we wanted to have a restful vacation to Niagara Falls. She as we enjoyed ourselves except for the room location. It seemed the room we in was to close to all the traffic of people coming and going and the movie every night in the court yard was a little much for us. But we endured and the next time we stay we will request a different room location away from the activity. The room we had was very comfortable and well kept. It was clean roomy and well maintained. we enjoyed our stay other than the noise at the late night hours. Had to use other hotel pools and this was the first time in 40 years of travel I remember ever having to pay to park at the hotel we stayed at.

  • Stayed July 2009, travelled with family
    • Value
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Helpful?
Thank papapa4591
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa
1 review
Reviewed 9 July 2009

This is the best deal ever. I paid $118 per night for Jul 3 stay. Other 2-star+ hotels were asking for the same price, so we really didn't expect much. After a quick check-in, we were pleasantly surprised by the cleanliness of the room and its elegant decor. It deserves the 3 stars and more, I think. Everything was clean and it was too bad that I didn't bring any bathing suit because it had a skywalk to the indoor Water Park nearby. It was our first family trip, and I'd totally go there again!

  • Stayed July 2009, travelled with family
    • Value
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Helpful?
Thank bpark042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ohio
1 review
Reviewed 6 July 2009

Booked online and hoped for the best. We got it! Everything was more than expected.

  • Stayed July 2009, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank OhioFirecracker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Skyline Hotel & Waterpark

Property: Skyline Hotel & Waterpark
Address: 4800 Bender Hill, Niagara Falls, Ontario L2G 3K1, Canada (Formerly Skyline Inn)
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#5 Casino Hotel in Niagara Falls
Price Range (Based on Average Rates): £
Hotel Class:3 star — Skyline Hotel & Waterpark 3*
Number of rooms: 206
Official Description (provided by the hotel):
A popular choice for both families and couples alike. The spacious and comfortable hotel features a superior location and outstanding amenities that suit every style of guest. Located on the 20 acre Falls Avenue Resort, the Skyline Hotel & Waterpark is one block to the Falls and at the front doors of Casino Niagara. Skyline Hotel has been recognized with a Travelers Choice Award as one of the top hotels in Canada for family travel, thanks in part due to generous family suites including bunk bed suites that can accommodate up to six guests, spacious room sizes and refrigerators in each room. Recent upgrades include the addition of free wireless internet to all public spaces and guestrooms. Skyline Hotel & Waterpark features free family friendly movie nights in the indoor courtyard, Perkins Family Restaurant on site, and is directly connected via indoor walkway to the Fallsview Indoor Waterpark (The Travelers' Choice Award winner for top Amusement Park & Waterpark in Canada) ... more   less 
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TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Hotels.com, TripOnline SA, Evoline ltd, Cancelon and HotelQuickly so you can book your Skyline Hotel & Waterpark reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Skyline Niagara Falls

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