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“Horrible Service”

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Rodeway Inn Fallsview
Ranked #20 of 129 Hotels in Niagara Falls
Certificate of Excellence
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Horrible Service”
Reviewed 27 August 2013

We were given a total, they overcharged us with hidden fees.
when approached about it the reception disregarded us. when we brought it to the managers attention he sent us a very rude email.
We will never be going back here.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank 842Josee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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546 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
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  • English first
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  • German first
  • Italian first
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  • Portuguese first
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English first
Southampton, Pennsylvania
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 August 2013

Great value for the money. Location is great, close to falls and plenty to do right outside the door. Zappas Pizza in the parking lot has good food. The Keg Steakhouse a block away has a fairly reasonable lunch considering the awesome view of the falls. many other restaurants within a block or two to choose from, some with entertainment. The front desk was extremely helpful, the room was clean and comfy and the outdoor pool was nice and they serve an expensive breakfast on site. No view of the falls but you see that all day long. We spent a second night in an expensive fallsview room at another hotel and it was a waste of money should have just stayed at the Rodeway.

Room Tip: We were poolside. it was a decent size room and quiet.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobinAndBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. John's, NL
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 August 2013

Stayed at the Rodeway Inn Fallsview for four nights in August. (our second stay there). A big thank you to Amy at the front desk, and Janet and April serving breakfast. They get the highest marks from us for friendliness and efficiency. Ideal location, about a 10 minute walk to the Falls, Rooms are very spacious and clean, and loved having two vanities (one separate from washroom). Zappi's Italian restaurant is a bonus. Will definitely stay there again!!!!

Room Tip: No elevator so ask for first floor if there are mobility problems.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sun_loverStjohns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
71 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed 24 August 2013

This is a reasonably priced hotel that is close enough to the Horseshoe falls that you can walk there in 15 to 20 minutes. It's clean, it's got free WiFi and there's a couple of family-type restaurants right next to it. While this is not a luxurious hotel by any stretch, it is sufficiently well kept to make it a place to return to in the future.

Stayed August 2013, travelled with family
Helpful?
1 Thank Born_yesterday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal
Level Contributor
99 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 23 August 2013 via mobile

We went here for 2 days during the week for the first trip to Niagara during the summer. We found the best deal for this hotel on choicehotel and the CAA membership provided us a discount too. It is very well located to almost 10 min to the falls. The parking is 5 $ daily during the week and 10 $ during the weekend. The room was very clean, the bathroom too but there are some upgrades to be done like the walls for example. The check in and check out were very efficient and the receptionist even spoke with us in French. The wifi is a bit slow but with no problem for us. There are 2 resto on site, a heated pool. The bed and the pillows provided us a very good sleep. Surprisingly we had no noise during the nights.
Definitely we will return back and we recommend this location to everyone.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marius R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
38 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 21 August 2013

We stayed here because we were beginning a road trip the next day and wanted to save time by starting at the border. So, we weren’t in Niagara Falls for any tourist activities, just as a pit stop. When we go to Niagara Falls as our destination, we’ve always stayed in one of the hotels with a view of the falls. As a motel, and for our purpose this time, I would give the Rodeway Inn Fallsview a four star because the room was very clean and the staff was friendly. The hotel is well situated in walking distance to several of the hotels and restaurants with a view of the falls.

We didn’t swim, and the pool seemed on the small side, but looked clean and well maintained.

The room has one of those older, loud air conditioning units, which I really like because the white noise helps me sleep. It also blocks out the noise of other neighbours. The guest above us arrived later (11ish) and was a little noisy, but the sound of his/her tv was muffled by the AC and my partner, who was already asleep, didn’t hear the upstairs guest at all.

I can’t stress enough, if you stay at this hotel, do not – under any circumstance – eat at the Outback located directly across from the hotel. It was – easily – one of the worst (not to mention most overpriced) meals I’ve had in my entire life. You can get better, fresher meals at McDonalds, so that should tell you something about the quality (or lack thereof) of the food there. I’m embarrassed for them. My suspicion is none of their customers are repeats. Go *anywhere* else.

$89.99 plus taxes (CDN), 1 night

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Habermas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, Iowa
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 August 2013

If you are planning a trip to Niagara Falls, consider this property! The property needs a little 'TLC' but the service outweighs the room quality. It is an old property and could us a little fixing up. With that said, the rooms are spotless! It just needs some deep cleaning around the property and paint would go a long way! However, the staff and the service make it a super place to stay! The receptionist gave us tons of information and recommendations! She was amazing! There is a full breakfast café on site and the food and service were outstanding! Give this place a try...... after all, you are there for sightseeing, not to spend your time in a fancy hotel!

Room Tip: Get a room overlooking the pool. You will be able to sit outside as chairs are provided in front of...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank duckky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rodeway Inn Fallsview

Property: Rodeway Inn Fallsview
Address: 6663 Stanley Ave, Niagara Falls, Ontario L2G 3Y9, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Niagara Falls
#11 Family Hotel in Niagara Falls
#18 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Rodeway Inn Fallsview 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Rodeway Inn Fallsview is a 3-Diamond AAA-rated property located in the Fallsview Tourist District adjacent to the new Scotiabank Convention Center. In the heart of Niagara's major attractions, it is within a short stroll of the Falls, Fallsview Casino, Skylon, Journey Behind the Falls, People Mover, and much more. Guests enjoy spacious, comfortable rooms with full amenities at very reasonable rates. Two on-site restaurants, free wi-fi, ample on-site parking, and a heated outdoor pool are sure to compliment the stay. ... more   less 
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Also Known As:
Rodeway Inn Fallsview Hotel Niagara Falls
Fallsview Rodeway Inn
Rodeway Inn Niagara Falls
Niagara Falls Rodeway Inn

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