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“Hotel of choice when visiting Niagara”

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Sheraton on the Falls
Ranked #7 of 129 Hotels in Niagara Falls
Certificate of Excellence
Waterdown, Canada
Level Contributor
71 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Hotel of choice when visiting Niagara”
5 of 5 bubbles Reviewed 15 June 2012

My family frequently visits the falls. Sheraton is a great home away from home. Conveniently located, minutes from the falls, and all other activities in Niagara. The rooms are wonderful, clean and the pile of loud, casino hungry guests can barely be heard once the room door is closed. The tracking system of your personal file is definitely well maintained. We once stayed with our dog and upon check in the staff had asked us where the pup was located. They had prepared a dog bed and water dish on arrival! The Starbucks staff in the lobby are great. The restaurant staff are very polite and helpful, and the food is fantastic. I forgot to mention the view. On some Friday's there are fireworks over the falls. A fallsview room has a perfect view of the nightly activities as well as the best view of the American and Canadian falls by day. The only downside would be the cost for parking, but there are few hotels that offer a cheap option down there. We have tried other locations, but after some misses, it looks like this will be our permanent home away from home.

  • Stayed December 2011, travelled with family
    • Value
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Helpful?
32 Thank Gunnarinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Brockville, Canada
1 review
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 14 June 2012

I really enjoyed my stay and the serivce while checking in was exceptional, Angela was very nice and very helpful.

  • Stayed June 2012, travelled on business
    • Value
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Helpful?
32 Thank STEPHANIE C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YYC
Level Contributor
289 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
4 of 5 bubbles Reviewed 13 June 2012

I had booked a room with view of the falls. Which was indeed spectacular. When coming to the view, this hotel has to be better located than the other ones, which are mostly on top of the hill, above the falls, while the Sheraton is located such that you see the falls straight ahead and from behind, along a line nearly parallel to the river.

One can hear the noise from the falls from inside the rooms. But I did not find that this type of noise stood in the way of sleeping.

True also that this hotel is a bit tired, and show undergo renovation sooner rather than later. This said, things work no problem, dealing more with the way things look.

The gave SPG members free internet access BTW. Not sure if the was a temporary promotion, or the normal thing.

Anyway, good view and no major complain.

  • Stayed June 2012, travelled on business
    • Value
    • Location
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    • Service
Helpful?
2 Thank bauwens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamworth, United Kingdom
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 13 June 2012 via mobile

We stayed at the Sheraton for 6 nights from 4-10 June as part of our honeymoon. We paid for a delux Fallsview Room and the view is just breathtaking!!!
We had to change rooms half way through as all we could hear was a buzzing noise. Andrea on reception was brilliant and we was put onto the 22nd floor with a balcony.
The only bad things which I can say are that there isn't a safe in the room....
I would also recommend that you join the SPG programme as this gives you free wifi and water in your room...
Would definitely stay again if I ever come across to Canada again.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Tonksy180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, United Kingdom
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 12 June 2012 via mobile

Excellent modern large hotel with very helpful staff.

Rooms large, modern and comfortable.

I paid extra for a view of the falls which is definitely worth doing. The best view I've ever had from a hotel room !

Would definitely stay again.

Stayed May 2012, travelled with friends
Helpful?
34 Thank Jez W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stillwater, Minnesota
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
5 of 5 bubbles Reviewed 12 June 2012

We stayed four nights over Memorial Day weekend. If you get a room facing the Falls, you will feel like you are viewing a picture perfect postcard. We travel all over the world and have stayed in rooms that have memorable views but this truly was exceptional! The only negative is the lack of microwaves in the rooms or even available upon request. Housekeeping staff were so customer oriented. Would definitely stay here again and in fact, plan to!

Room Tip: Having a corner suite overlooking both of the Falls is picture perfect but any room with a view of t...
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  • Stayed May 2012, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
63 Thank Margot1234567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 12 June 2012

I booked the Sheraton on the Falls through an online discount website. I was thrilled with the "deal" that I received - until I saw our room. The room was described as a "family" room (stayed with my husband & 2 kids) - there was nothing "family" about it. It had 2 queen beds, which was fine. There was no window - basically our view was looking into the conference room on the 5th floor. When we arrived, there were no towels in the room & 2 dirty face cloths left behind. Neither phone in the room worked, which was great when I was trying to contact the valet parking to get my car.
The icing on the top of the cake was the function that took place that night in the conference room, which our room basically overlooked. A dj, loud music & lots of screaming & laughter until 1am - great for helping my 2 year old & 4 year old to sleep!
Would NEVER recommend this hotel & would NEVER stay there again!

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Samantha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton on the Falls

Property: Sheraton on the Falls
Address: 5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#4 Spa Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton on the Falls 4*
Number of rooms: 669
Official Description (provided by the hotel):
The AAA/CAA 4-Diamond Sheraton on the Falls hotel offers the largest, most luxurious Fallsview accommodations in Niagara Falls, Canada. Located directly across from Niagara Falls and in the heart of the tourist district, the hotel features the best views of the Falls which are showcased by the floor to ceiling windows in all Fallsview rooms & suites. Sheraton is also home to outstanding guest services & amenities which include two new fallsview dining experiences; the 4-Diamond award winning Windows by Jamie Kennedy and the Fallsview Buffet. In addition, the hotel offers the breathtaking new Christienne Fallsview Spa, and indoor connections to the attractions, dining, and entertainment located on the 20 acre Falls Avenue Resort including Casino Niagara, and the Fallsview Indoor Waterpark. ... more   less 
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Also Known As:
Sheraton On The Falls Hotel Niagara Falls
Sheraton Hotel Niagara Falls
Sheraton Falls
Sheraton Niagara Falls
Niagara Falls Sheraton

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