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“You won't be disappointed!!!”

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Sheraton on the Falls
Ranked #6 of 128 Hotels in Niagara Falls
Certificate of Excellence
Reviewed 19 March 2014 via mobile

If you're planning a vacation to Niagara Falls this is a must stay hotel!! From management Don to guest services Rachel and the rest of the staff, you will not find a more friendlier, polite and courteous staff anywhere in Niagara Falls!! They take customer service to a whole new level.

The rooms:
We have stayed in the Fallsview rooms and the view is amazing, and the rooms are spacious. But our last vacation guest services manager Rachel Agnew suggested to upgrade to the two floor penthouse suite, let me tell you the view from the balcony is to die for. The fireworks on the Friday night seemed like we could reach out and touch them. Our kids are still talking about that room! We can't wait to go back!!

Sincerely:
The Scarlato family

  • Stayed: July 2013
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3  Thank annascarlato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,621 - 3,627 of 7,343 reviews

Reviewed 19 March 2014

We went with friends to this hotel over March Break. There is a lot of stuff for the children to do. The buffet breakfast was really good. It is in a great location - walking distances to everything. It is very clean and the staff was very friendly.
Issues: Hotel was really busy due to the fact that it was March Break and you had to wait a very long time for an elevator. A little over pricey. They make you pay for WIFI even if you do not want to use it.

Room Tip: Get a fallsview
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  • Stayed: March 2014, travelled with family
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Thank jacks127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2014

We booked 3 nights at the Sheraton and had a very pleasant stay. My husband , 2 kids and I along with my brother, sis-in law and 2 kids decided on a mini trip.
We had booked the first two nights on airmiles and the third on my visa (2 different room classifications) but were upgraded at no extra cost to the 19th floor (yes city view room but we originally had an internal room) despite the busy March Break season
We purchased the waterpark passes. All 4 kids (my brothers and mine) had a blast. It was crazy busy but again it was March Break.
The rooms were quite spacious and service was fantastic.
We love the Falls and will definitely go back to the Sheraton as the buffet at the Fallsview restaurant although a tad pricey is well worth it. Our 4 kids ate for free.

Room Tip: floor 8 or higher
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  • Stayed: March 2014, travelled with family
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1  Thank connieang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2014

We travel to Niagara Falls with our 3 children every year and stay at the Sheraton on the Falls every time! From the helpfulness of the front desk staff, cleanliness of the rooms and location to the Falls and attractions makes this the perfect family hotel! Our children LOVE the waterpark and even though it is bit of a walk through the complex to get there it is worth it! The Casio is right there as well as many restaurants all of which have great food and decent prices for families! The rooms are roomy enough for our family of 5 with a great view every time!

  • Stayed: February 2014, travelled with family
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1  Thank LCT22618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014

Had our granddaughter and family for the weekend. We went to the water park, did most of the restaurants and had a great time. The Sheriton staff really went an extra "mile" to be helpfull and very considerate of our handicapped daughter's needs. We had no negative experiences, beautiful view and a very comfy room. Most excellant adventure for us all.

Room Tip: We got the fallsview rooms for a few dollars more, well worth it.
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  • Stayed: March 2014, travelled with family
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1  Thank Sandyb12344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014

excellent place for overnight stay great for kids to entertain with indoor pool and gym!!
Best place and close to shopping sight seeing food and entertainment. A must to try for those that want to travel in Niagara Falls and shopping at the states..enjoyed it very much. It is also across from the Casino a bonus for adults to have a great nite out with friends.

  • Stayed: March 2014, travelled with family
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Thank Patalla45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014

Hotel met all of our expectations and the indoor water park was enjoyed by our entire family. My children had such a great time. The arcade was full of adventure with all the other activity over and above the games. The central location of right downtown where we were right at the falls and on the main street of all the activity and multitude of restaurants. Well priced and worth the money. We definitely will be returning. We have friends who bring their family at least once to twice a year to the Sheraton on the Falls. I am thankful for our friends recommendation.

Room Tip: Falls View was well worth the minimal increase.
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  • Stayed: March 2014, travelled with family
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Thank Bonnie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton on the Falls

Address: 5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Niagara Falls
#2 Luxury Hotel in Niagara Falls
#3 Spa Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
Price Range: £75 - £206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton on the Falls 4*
Number of rooms: 669
Official Description (provided by the hotel):
The AAA/CAA 4-Diamond Sheraton on the Falls hotel offers the largest, most luxurious Fallsview accommodations in Niagara Falls, Canada. Located directly across from Niagara Falls and in the heart of the tourist district, the hotel features the best views of the Falls which are showcased by the floor to ceiling windows in all Fallsview rooms & suites. Sheraton is also home to outstanding guest services & amenities which include two new fallsview dining experiences; the 4-Diamond award winning Windows by Jamie Kennedy and the Fallsview Buffet. In addition, the hotel offers the breathtaking new Christienne Fallsview Spa, and indoor connections to the attractions, dining, and entertainment located on the 20 acre Falls Avenue Resort including Casino Niagara, and the Fallsview Indoor Waterpark. ... more   less 
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Also Known As:
Sheraton On The Falls Hotel Niagara Falls
Sheraton Hotel Niagara Falls
Sheraton Falls
Sheraton Niagara Falls
Niagara Falls Sheraton

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