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“Never disapointed”

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Sheraton on the Falls
Ranked #7 of 128 Hotels in Niagara Falls
Certificate of Excellence
Reviewed 23 March 2014

At the risk of repeating myself, I must say that Sheraton on the Falls never disappoints. Not only is the location great, but the service, the comfort of the rooms,the cleanliness, is top notch. My wife and I have been staying there for almost as long as we are married ( married 26 years), When we travel out of the country we make sure that we make a stop when we return, (this trip we stopped in before leaving). It's like coming to your home away from home,

Room Tip: All are good rooms.
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  • Stayed: March 2014, travelled as a couple
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1  Thank jgr6b1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,519 - 3,525 of 7,237 reviews

Reviewed 22 March 2014

We made a last minute decision to visit the Sheraton on the March break. We have been to this hotel many times before and we always return because they have the best location at the Falls. The view is breathtaking. If you can, upgrade to a fallsview room and you will not be disappointed. It was cold outside but there were so many things for the kids to do inside. We played mini golf and went on the bumper cars. We are already making plans to go back in the summer. I would rate the service, the staff and the hotel a solid 10!

  • Stayed: March 2014, travelled with family
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2  Thank CCandfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2014 via mobile

If you're planning a vacation to Niagara Falls this is a must stay hotel!! From management Don to guest services Rachel and the rest of the staff, you will not find a more friendlier, polite and courteous staff anywhere in Niagara Falls!! They take customer service to a whole new level.

The rooms:
We have stayed in the Fallsview rooms and the view is amazing, and the rooms are spacious. But our last vacation guest services manager Rachel Agnew suggested to upgrade to the two floor penthouse suite, let me tell you the view from the balcony is to die for. The fireworks on the Friday night seemed like we could reach out and touch them. Our kids are still talking about that room! We can't wait to go back!!

Sincerely:
The Scarlato family

  • Stayed: July 2013
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3  Thank annascarlato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2014

We went with friends to this hotel over March Break. There is a lot of stuff for the children to do. The buffet breakfast was really good. It is in a great location - walking distances to everything. It is very clean and the staff was very friendly.
Issues: Hotel was really busy due to the fact that it was March Break and you had to wait a very long time for an elevator. A little over pricey. They make you pay for WIFI even if you do not want to use it.

Room Tip: Get a fallsview
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  • Stayed: March 2014, travelled with family
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Thank jacks127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2014

We booked 3 nights at the Sheraton and had a very pleasant stay. My husband , 2 kids and I along with my brother, sis-in law and 2 kids decided on a mini trip.
We had booked the first two nights on airmiles and the third on my visa (2 different room classifications) but were upgraded at no extra cost to the 19th floor (yes city view room but we originally had an internal room) despite the busy March Break season
We purchased the waterpark passes. All 4 kids (my brothers and mine) had a blast. It was crazy busy but again it was March Break.
The rooms were quite spacious and service was fantastic.
We love the Falls and will definitely go back to the Sheraton as the buffet at the Fallsview restaurant although a tad pricey is well worth it. Our 4 kids ate for free.

Room Tip: floor 8 or higher
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  • Stayed: March 2014, travelled with family
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1  Thank connieang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2014

We travel to Niagara Falls with our 3 children every year and stay at the Sheraton on the Falls every time! From the helpfulness of the front desk staff, cleanliness of the rooms and location to the Falls and attractions makes this the perfect family hotel! Our children LOVE the waterpark and even though it is bit of a walk through the complex to get there it is worth it! The Casio is right there as well as many restaurants all of which have great food and decent prices for families! The rooms are roomy enough for our family of 5 with a great view every time!

  • Stayed: February 2014, travelled with family
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1  Thank LCT22618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014

Had our granddaughter and family for the weekend. We went to the water park, did most of the restaurants and had a great time. The Sheriton staff really went an extra "mile" to be helpfull and very considerate of our handicapped daughter's needs. We had no negative experiences, beautiful view and a very comfy room. Most excellant adventure for us all.

Room Tip: We got the fallsview rooms for a few dollars more, well worth it.
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  • Stayed: March 2014, travelled with family
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1  Thank Sandyb12344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton on the Falls

Address: 5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#4 Spa Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
Price Range: £75 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton on the Falls 4*
Number of rooms: 669
Official Description (provided by the hotel):
The AAA/CAA 4-Diamond Sheraton on the Falls hotel offers the largest, most luxurious Fallsview accommodations in Niagara Falls, Canada. Located directly across from Niagara Falls and in the heart of the tourist district, the hotel features the best views of the Falls which are showcased by the floor to ceiling windows in all Fallsview rooms & suites. Sheraton is also home to outstanding guest services & amenities which include two new fallsview dining experiences; the 4-Diamond award winning Windows by Jamie Kennedy and the Fallsview Buffet. In addition, the hotel offers the breathtaking new Christienne Fallsview Spa, and indoor connections to the attractions, dining, and entertainment located on the 20 acre Falls Avenue Resort including Casino Niagara, and the Fallsview Indoor Waterpark. ... more   less 
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Also Known As:
Sheraton On The Falls Hotel Niagara Falls
Sheraton Hotel Niagara Falls
Sheraton Falls
Sheraton Niagara Falls
Niagara Falls Sheraton

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