Possibly one of the most disappointing hotels I've stayed at.
Right from the get go we had problems with Sheraton on the Falls; I booked it through Hotel.ca (com) and the site said no pets allowed, so I called the hotel and they told me that dogs were, in fact, allowed. Good thing for us, but bad thing for the poor people who paid for kennel costs and later, after seeing ours on the elevator, realised that pets were, in fact, allowed. When we finally got there, we parked in the 'registration' area and about 8 or 9 bellboys were just standing around whilst small children, including my own, carried their own bags. The attendant insisted on 'holding' our car keys until we finished registration. Is this standard to hold someone's car keys hostage until you come back after registration? Were they afraid we wanted to just use the tiny and crowded space to park for a while?
Then, we entered the actual hotel and I was not impressed. I expected it to be much more lavish but it was old looking. When we got to the check-in desk they asked me for photo id, which I had but had thrown in the bottom of my bag during the trip. After about 5 minutes of searching, the kids were getting restless and the dog was also. I asked if we could go up and I would be better able to find my id, they refused. So I sat down in the seating area and after another 10 minutes finally found my passport. They then made me stand in line yet again! We finally got up to the room and it was such a disappointment. It was not as lovely as the photos suggested.
Later I was downstairs and was enquiring about the internet, which was $15 plus applicable taxes per day: the man behind the information desk confirmed that if I did charge it to my room the cost would cover any and all computers I had running. But It didn't. I found out later, the hard way, that if you have 3 laptops running in the room then you get charged 3 X $15 plus taxes! I couldn't believe that he lied to me. They also told me that the Shoppers was over an hours walk away...it's not. I wonder if it is like the LA Sheraton where the concierge get cuts from every cab you call.
Back to the room. If one is in the bathroom, then one can hear everything that the people in the next room are saying. Let's just say that I felt the need to run the water loudly whilst using the washroom.
Our phone didn't work.
I specifically told the maid service we didn't need our linens changed: she changed them anyway and gave us linens with what seemed like footprints on them. I'm not joking.
OH, just to let you know...on the hotel website and all the other booking sites the hotel makes it sound like the waterpark is in the hotel...it's not. To me this is very misleading especially since it costs $44 CAD per person once you get there! This is false advertising and I feel down-right duped as I chose the hotel mostly for the waterpark.
The restaurant; the most disappointing restaurant experience in a long time. Applebee's was better than The Fallsview Restaurant. The Fallsview has a buffet, but the only good thing about it was the cakes. We went there for breakfast, then lunch ( I know...shame on me), and dinner. On the weekend I went for breakfast. Only after I was seated and ordered my coffee that they announced that the breakfast was really a brunch and that it was $25! There were no signs or anything indicating that it was brunch at $25. By that time it was 9am and I went to get some pancakes and bacon. It had been replaced with eggs benedict . I was disappointed considering bacon and pancakes are a staple of restaurant breakfasts but I got over it and grabbed some eggs benedict instead. I found what looked like a hair in my eggs benedict. I told the waitress after my initial disgust; they refunded my money. Now I don't suggest you do this purposely because you'll just end up getting more of what you don't want.
When we went for lunch, my child ordered the kid's hamburger, finally after 20 or so minutes the waitress came by to say that the cook hadn't even put it on the grill yet. And asked that my daughter have the buffet. I was angry as the buffet was much more than the hamburger would have been! Not that my daughter isn't worth it, but the point is she wanted a hamburger not the buffet. And it is wrong for a restaurant to refuse a meal to someone and then ask them to order and pay for a meal that is more expensive.
One last thing...look out for the Starbucks downstairs at lobby level. It charges almost $3 for a coffee that would normally be $1. 95 in Toronto. Plus the service is slow and extremely rude.
Again, never again!
- Official Description (provided by the hotel):
- The AAA/CAA 4-Diamond Sheraton on the Falls hotel offers the largest, most luxurious Fallsview accommodations in Niagara Falls, Canada. Located directly across from Niagara Falls and in the heart of the tourist district, the hotel features the best views of the Falls which are showcased by the floor to ceiling windows in all Fallsview rooms & suites. Sheraton is also home to outstanding guest services & amenities which include two new fallsview dining experiences; the 4-Diamond award winning Windows by Jamie Kennedy and the Fallsview Buffet. In addition, the hotel offers the breathtaking new Christienne Fallsview Spa, and indoor connections to the attractions, dining, and entertainment located on the 20 acre Falls Avenue Resort including Casino Niagara, and the Fallsview Indoor Waterpark. ... more less
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- Also Known As:
- Sheraton On The Falls Hotel Niagara Falls
- Sheraton Hotel Niagara Falls
- Sheraton Falls
- Sheraton Niagara Falls
- Niagara Falls Sheraton