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“Bugs? Nice hotel except for bug bites”

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Radisson Hotel & Suites Fallsview
Ranked #5 of 128 Hotels in Niagara Falls
Certificate of Excellence
Reviewed 17 December 2012

Room was nice, however, next morning my partner had bites all over his legs and stomach. We called hotel when we came home and they denied there were any bugs - but he did not have these bites before we arrived. Not a satisfactory response.
The room was laid out nicely, location fine - but really - bug bites??

Stayed: December 2012, travelled with family
3  Thank jmm1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this reviewResponded 21 December 2012

Dear jmm1951

I am terribly sorry that you found our response unsatisfactory and would like to take this opportunity to say that we did take your call seriously. We had the entire room thoroughly inspected and found nothing that would have caused what appears to be bites on your partner . I am sure that you can understand how identifying the exact cause of your partners rash and/or bites is extremely difficult once you have left the hotel. As stated by yourself you did not experience any rash and or bites. I am wondering if perhaps it is possible that your partner had a sensitivity to the laundry soap used by the hotel.

I do apologize that we cannot assist you in determining what caused your partners outbreak. I can only assure you that it was not as a result of any bugs in the room you occupied.

We do hope after considering the above we do see you again.

Sincerely
Shelley Kemp
General Manager

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1,941 - 1,947 of 2,725 reviews

Reviewed 11 December 2012

we stayed at this hotel for two nights. The staff was extremely friendly and helpful. Our room was on the 13th floor, overlooking the falls and was completely renovated. The beds were very comfortable and fresh looking and everything, including the bathroom was very clean. Amenities were the usual, nothing special or extra. The buffet breakfast also was nothing to get exited about, but the servers were friendly, accommodating and efficient. Location is good, but it is a little hike to go down to the falls.

  • Stayed: November 2012, travelled as a couple
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1  Thank chru98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this reviewResponded 12 December 2012

Thank you for your review of our hotel. Everyone here is pleased that you enjoyed your stay with us. As a reminder the new WEGO system now stops directly across the street from the hotel . This shuttle service takes you not only to the falls but to other areas of interest as well. Tickets may be purchased directly at the front desk . The ticket provides you with unlimited transportation on the WEGO for a full 48hours.

On behalf of all of us here we thank you for choosing our hotel for your visit to Niagara Falls, Ontario. We hope to see you again should you be in the area.

Sincerely
Shelley Kemp
General Manager
Radisson Hotel and Suites Fallsview

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Reviewed 6 December 2012

We discovered stains all over the top sheet and the duvet cover. Completely disgusting which is unfortunate because we were very pleased with the service and the view in the hotel. We got one of the high floor jacuzzi suite hotels which had an amazing view but the lack of cleanliness that we discovered really ruined any romance that the room may have provided.

  • Stayed: December 2012
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1  Thank Efeldka1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this reviewResponded 12 December 2012

Thank you for taking the time to submit your review of our hotel. I would sincerely like to offer you an apology in regards to your bedding. I assure you that this is not typical of our hotel. I have addressed your comments with our Executive Housekeeper and I assure you she will be working diligently to ensure that this does not occur again in the future. I do see though that you did enjoy everything else about our hotel, and I would agree, that the marks on your bedding detracted from what would have been an excellent stay. I do hope that should you be in the area again you allow us the opportunity of having you stay with us. I am confident that we would exceed your expectations.

Sincerely
Shelley Kemp
General Manager
Radisson Hotel and Suites Fallsview

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Reviewed 25 November 2012

Stayed 2 nights and had the best time! Nice walk to all attractions (30 minutes) and wonderful views along the way. The room was so great! The view was unbelievable. Beds were super comfortable! The jacuzzi room did not disappoint! Breakfast buffet (complimentary for my husbands birthday) was delicious! The staff were very accommodating...needed extra coffee and creamers and it was delivered very quickly. We did not require housekeeping between the 2 nights but we were pleasantly surprised with a bag of fresh towels, toiletries and coffee supplies hanging in the door. It was a fantastic weekend and we will stay again when in Niagara Falls! Thank-you!!!!!!

Stayed: November 2012, travelled as a couple
2  Thank Ruyters17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this reviewResponded 27 November 2012

Everyone here at the hotel is pleased to hear that you enjoyed your stay with us. We do hope that your husband enjoyed his birthday and I will be sure to forward your comments to the staff as they will appreciate hearing them.

We look forward to seeing you again !

Sincerely
Shelley Kemp
General Manager
Radisson Hotel and Suites Fallsview

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Reviewed 25 November 2012

My boyfriend and I stayed at the Radisson for my birthday weekend, and it was perfect. The hotel was clean, beautiful and the staff were helpful and friendly. The view from our room was just amazing. I highly recommend this hotel to anyone visiting the area. The only thing to keep in mind is you have to be okay to walk to the attractions (Clifton Hill) because the hotel is located right above the actual falls, so it's down a ways from all the tourist stuff.

Room Tip: We stayed on the 14th floor facing South, so the view was spectacular.
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  • Stayed: November 2012, travelled as a couple
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Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this reviewResponded 27 November 2012

Thank you Sarah J for taking the time to write a review. All of us here are pleased that you enjoyed your stay with us and that you had a great birthday weekend.

We do hope to see you again should you be in the area.


Sincerely

Shelley Kemp
General Manager
Radisson Hotel and Suites Fallsview

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2012

We stayed at The Radisson near Niagara Falls in October, 2012. We spent one night there before leaving for Toronto. The hotel is within walking distance of the Falls but it took us 20 minutes or more, including some steep areas. You can see the Falls before you get to them and they are very spectacular indeed, you won't be disappointed!. The hotel is multi storey and we had a very good room with a great view. You can get some lovely photos of the Falls just from your bedroom. The room itself although decorated in typical hotel style was very comfortable.There were tea and coffee making facilities, a spa bath, iron and ironing board, flat screen TV and a very comfortable bed. It also had wifi, very necessary for anyone blogging etc.
The bathroom was also nice with a magnified mirror and decent hairdryer, nice and powerful.
Starbucks is within walking distance for coffee lovers eg cappuccino etc. We did find it a little expensive, there is also another one located on the left hand side of the hill as you head down to the Falls.
Breakfast can be bought at an adjoining restaurant located just off the reception area of the
hotel, this was not included in the cost of our room. We did go to the Restaurant for our evening meal which was very handy as the weather was quite cold.
In the lobby there is a fire to keep the area warm which was a nice touch and there is also a tourist type shop just out of the hotel area on the way to the Restaurant where souvenirs and postcards etc can be purchased. There are also a couple of computers for guests to use in the lobby, I found that very good to have access to.
This was a good hotel, not fancy but comfortable,clean and ideal for a short stay to see Niagara Falls.

Room Tip: Definitely get a room with a view of Niagara Falls, it's worth the experience!
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  • Stayed: October 2012, travelled as a couple
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Thank Aussie_Travellers10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this reviewResponded 27 November 2012

Thank you for your review of our hotel. We are pleased to see that you enjoyed your stay with us. On behalf of all of the staff here at the Radisson Hotel and Suites Fallsview we wish to thank you for choosing our hotel for your visit to Niagara Falls, Ontario.


Sincerely

Shelley Kemp
General Manager
Radisson Hotel and Suites Fallsview

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2012

Good hotel, staff was extremely friendly and catered to guests. Rooms were very clean and comfortable. Sleep Number beds are in rooms but I had trouble getting comfortable in them. $20 parking per night is steep but all hotels in area do the same. All in all I would stay here again.

  • Stayed: November 2012, travelled as a couple
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1  Thank Sue A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this reviewResponded 21 November 2012

Dear Sue A

Thank you for your review of our hotel. Our staff strive to ensure that each guests experience is the best that it can possibly be. They take great pride not only in the hotel, but in the service they provide to our guests. I will pass along your comments to them as they will appreciate hearing them.

All of us here at the Radisson Hotel and Suites Fallsview wish to thank you for your business. We do hope that we see you again should your travels bring you back to the area,

Sincerely
Shelley Kemp
General Manager
Radisson Hotel and Suites Fallsview

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Hotel & Suites Fallsview

Address: 6733 Fallsview Boulevard, Niagara Falls, Ontario L2G 3W7, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Niagara Falls
#4 Romantic Hotel in Niagara Falls
#10 Family Hotel in Niagara Falls
Price Range: £66 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Radisson Hotel & Suites Fallsview 3.5*
Number of rooms: 232
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Also Known As:
Radisson Hotel And Suites Fallsview
Radisson Hotel Niagara Falls
Radisson Niagara Falls
Niagara Falls Radisson

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